Article : Wishing You Success in 2012
Let me start by wishing you all the very best in 2012 and may it be a successful year for you.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
As I reflect on a fantastic year for ContactCenterWorld, I also spare time to consider some of the heart wrenching tragedies and challenges that have affected hundreds of thousands around the world including tsunamis, earthquakes, floods, mud slides etc. I am pleased that, together with some members, we raised over $6,000 for Japan and we made contributions totaling over $4,500 in total between several other charities including Juvenile Diabetes (USA), Ronald Macdonald (Australia), Hiroshima (Japan) and others in Malaysia and Finland.
Here are some of the other highlights for ContactCenterWorld
We held 4 fantastic events around the World and crowned the Global Top Performers in the Contact Center World in Las Vegas.
The first group of 65 professionals received their Certificate in Contact Center Best Practices at the global best practices conference in Las Vegas.
We started production on several new projects including documentaries, grew our networking tools and launched Live Chat for members to use at no cost.
Our membership grew for the 11th year in succession and we finished the year with 129,745 members globally.
As I consider 2012 there are lots of things I look forward to! This is a fantastic industry with fantastic professionals and here is some of what’s in store for ContactCenterWorld this year
Raj travelling to the UK and Austria to review potential venues for our events
Publishing Top Outsourcer Rankings
Closing date of 2012 Top Ranking Performer Awards (Jan 15th)
Editorial features on 12 New Year Resolutions and Industry Execs on 2011/2012
Raj travelling to Singapore to finalise venues for Asia Pacific conference
Raj travelling to Vegas to finalise venues for Global Best Practices event in Oct/Nov
New improved look to ContactCenterWorld.com website
Revised Rate-our-Service launched
This is just a snapshot of the exciting things happening this year. Lots more to follow.
Thank you all for your support and wishing you the very best in 2012 and beyond
By the way - hope to see you online networking with me and others - here is a link to my profile
Today's Tip of the Day - Measuring Performance
About Raj Wadhwani:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of ContactCenterWorld.com, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up CallCenterWorld.com and changed the name to ContactCenterWorld.com in 2001
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 190,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Saturday, December 31, 2011