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Article : Wishing You Success in 2012

Let me start by wishing you all the very best in 2012 and may it be a successful year for you.

As I reflect on a fantastic year for ContactCenterWorld, I also spare time to consider some of the heart wrenching tragedies and challenges that have affected hundreds of thousands around the world including tsunamis, earthquakes, floods, mud slides etc. I am pleased that, together with some members, we raised over $6,000 for Japan and we made contributions totaling over $4,500 in total between several other charities including Juvenile Diabetes (USA), Ronald Macdonald (Australia), Hiroshima (Japan) and others in Malaysia and Finland.


Here are some of the other highlights for ContactCenterWorld

We held 4 fantastic events around the World and crowned the Global Top Performers in the Contact Center World in Las Vegas.

The first group of 65 professionals received their Certificate in Contact Center Best Practices at the global best practices conference in Las Vegas.

We started production on several new projects including documentaries, grew our networking tools and launched Live Chat for members to use at no cost.

Our membership grew for the 11th year in succession and we finished the year with 129,745 members globally.

As I consider 2012 there are lots of things I look forward to! This is a fantastic industry with fantastic professionals and here is some of what’s in store for ContactCenterWorld this year

Jan
Raj travelling to the UK and Austria to review potential venues for our events

Publishing Top Outsourcer Rankings

Closing date of 2012 Top Ranking Performer Awards (Jan 15th)

2012 Industry Champion Awards Open

Editorial features on 12 New Year Resolutions and Industry Execs on 2011/2012


Feb

Raj travelling to Singapore to finalise venues for Asia Pacific conference


Mar

Raj travelling to Vegas to finalise venues for Global Best Practices event in Oct/Nov


Apr
New improved look to ContactCenterWorld.com website


May
Revised Rate-our-Service launched


June
Best in Americas Conference (Orlando)

Best in Europe, Middle East & Africa Conference (London)


July

Best in Asia Pacific Conference (Singapore)


Oct/Nov
Best in the World Conference (Las Vegas)


This is just a snapshot of the exciting things happening this year. Lots more to follow.


Thank you all for your support and wishing you the very best in 2012 and beyond


Raj
By the way - hope to see you online networking with me and others - here is a link to my profile

 

 


About Raj Wadhwani 🍁:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of ContactCenterWorld.com, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up CallCenterWorld.com and changed the name to ContactCenterWorld.com in 2001

About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Saturday, December 31, 2011

Printer Friendly Version Printer friendly version

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eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

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Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
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5.) 
Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
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IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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