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Article : WorkLight's Top Tips For Working From Home

Are you securely working from home today?
National Work from Home Day was held recently in the UK which saw an estimated five million people not coming into work but instead working from the comfort of their home. However, even though employees were sitting comfortably, the IT mangers were no doubt be uncomfortable at the thought of the security issues that exist around working from home.

If your company sees employees working from home, here are some top tips from WorkLight, an Enterprise 2.0 company, on how to be safe and secure while working from home.  

Top Tips for Working Securely from Home 

  • Use an approved computer for working at home. This way, the company has verified that the necessary protections are in place (up to date virus protection, approved VPN tools, etc.). This will protect you from introducing malware into your company’s environment inadvertently and it will protect you from your company’s ire if “something goes wrong.”

  • Make sure everything is updated. Before you start working on your computer or laptop make sure you turn on your automatic updates for your applications as well as installing the latest anti-virus and anti-spyware software to make sure you and your personal information is also protected.

     
  • Never enter your username and password on a page you arrived at by clicking on a link in an email, IM message, third party web site or social networking site. These are the tools hackers use most often to steal passwords.

  • When entering your username and password on any site, always verify first that the URL in the browser’s address bar matches the URL of the site you (think) you are accessing. This is the best way to ensure your password won’t be intercepted by some evil-doer.

  • Set limits about what you are willing to expose about yourself when working online and remember the context of the interaction (business or personal). Be wary, since embarrassing or inappropriate information about yourself may appear in contexts that you did not expect. It is very difficult to “clean up” your profile later on.

  • Social networking sites and blogs are business tools, make sure you are using a safe environment for professional networking. Treat the network as a resource of valuable information, and tap into your colleagues’ expertise with the collaborative tools available on the network.

     
  • Secret is not secured. Some social networks, like Facebook, allow users to engage in private or secret groups. Although these forums take place away from the public eye, apt hackers can still crack open the discussion boards and access conversations, unless appropriate enterprise-grade safeguards have been put in place.

     
  • When adding RSS feeds to a feed reader, always prefer to use a link you got from the content provider’s web site rather than from any third party (an email, an IM, a link on a social networking site etc.) This improves the likelihood that the information you are seeing is what the content provider intended.

  • When accessing corporate applications from a web browser, use a separate browser instance, not just a new tab or a new window opened from the browser you are using to access public sites. This makes it more difficult for hackers to launch request forgery attacks that target your corporate systems.

     
  • When using public sites for work related tasks, be aware of the information you expose. Keep In mind, the search queries you run, the sites you visit, your web-based bookmarks and tags, the RSS feeds you've subscribed to and your social network connections are all potential sources for data leakage.

     
  • When using Web based collaboration tools, avoid exposing proprietary information. Even when communicating with colleagues, the information you provide can easily become accessible to unauthorized parties.

     
  • Familiarise yourself with your employer's acceptable use policy for employee blogs and social networks. Adhering to such policies will help avoid any unpleasant situations. If your employer hasn't published such policies, demand them.

     
  • Keep personal and business “digital assets” separate. As personal lives and business lives merge, it becomes increasing compelling to do personal tasks on work time. Be careful not to merge these two lives on your computer. Some tips - use business time for business and do not store personal files on your business computer (and vice versa).

About IBM:
Company LogoWith more than 30 years voice research and more than 150 voice patents, IBM is key industry player providing access to data through end-to-end voice integrated solutions. IBM also makes chips for a wide range of devices from the world’’s most powerful computers to the smallest cell phones.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Friday, June 13, 2008

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2024 Buyers Guide Inbound Call Handling Services

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Answer-4u

Telephone Answering Services
Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most.

All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine.

Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo...
(read more)

3.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)

4.) 
Digital Wholesale Solutions

International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).

We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

5.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk

6.) 
Technosys IT Management

Customer Support
Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

7.) 
WorkGenda

WorkGenda
WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic...
(read more)
 

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