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Article : World’s Best Contact Centers and Contact Center Practitioners Announced at Stunning Gala Awards Gala

World’s Best Contact Centers and Practitioners Announced at Stunning Gala Awards Gala

Las Vegas, NV USA – Friday 2nd November 2012 – – The Global Association for Contact Center Best Practices and Networking hosted a stunning industry awards gala where the very best were recognized and honored.

Attendees from China, UK, USA, Canada, Mexico, Ukraine, Portugal, Indonesia, Haiti, South Africa, Russia, Japan, Hong Kong, Indonesia, Malaysia, Poland, Singapore, Australia and others were in attendance I what is regarded by many as the ultimate industry recognition – the annual Top Ranking Performer Awards from (find out more

In announcing the 2012 award winners, Raj Wadhwani, President honored all those who participated and shared their best practices. He reflected on the amazing success of the annual awards and how it was inspired by a quest for sharing amongst contact center professionals.

The awards gala also featured Marveless Mark and a Rock Star theme where attendees were invited to play instruments live on stage.

The 2012 award winners – best in the Contact Center World are as follows:

Best Small Contact Center – Inhouse

-Gold: QNet (Malsyasia)

-Silver: Bank Aljazira (Saudi Arabia)

-Bronze: Acronis Inc. (Russia)


Best Small Contact Center – Outsourced

-Gold: SOFTBANK MOBILE Corp. (Japan)

-Silver: Orion Contact Center Services (USA)

-Bronze: GoResponse (UK)

Best Mid-sized Contact Center - Inhouse

-Gold: DHL EXPRESS (Turkey)

-Silver: Housing & Development Board (Singapore)

-Bronze: Western Power (Australia)

-4th Place: Scotiabank (Jamaica)

-5th Place: MSD (Japan)

Best Mid-sized Contact Center - Outsourced

-Gold: NTT Solco corp. (Japan)

Best Large Contact Center - Outsourced

-Gold: Teleperformance (Portugal)

-Silver: Agero (USA)

-Bronze: VADS Business Process Sdn. Bhd. (Malaysia)

Best Help Desk

-Gold: Singtel (Singapre)

-Silver: Acronis (Russia)

Best Large Contact Center - Inhouse

-Gold: PT. Bank Central Asia, TBK (Indonesia)

-Silver: National Australia Bank (Australia)

-Bronze: DHL Express (USA)

-4th Place: Bank Mandiri (Indonesia)

-5th Place: Guangzhou Customer Service Center, GuangDong Co.,Ltd, China Mobile Group (China)

Best Use of Social Media

-Gold: Guangzhou Customer Service Center, GuangDong Co.,Ltd, China Mobile Group (China)

-Silver: Bank Mandiri (Indonesia)

Best Green Contact Center

-Gold: PT Astra International Tbk – AstraWorld (Indonesia)

-Silver: LoyaltyOne (Canada)

-Bronze: PT. Bank Central Asia, TBK (Indonesia)

Best Customer Loyalty Program

-Gold: VADS Business Process Sdn. Bhd. (Malaysia)

-Silver: PT. Bank Central Asia, TBK (Indonesia)

Best Customer Service - Inhouse

-Gold: Optimus (Portugal)

-Silver: SingTel (Singapore)

-Bronze: Vivint Inc (USA)

-4th Place: PT. Bank Central Asia, TBK (Indonesia)

Best Customer Service - Outsourced

-Gold: Agero (USA)

-Silver: AssisTT (Turkey)

Best Home / Remote Agent Programs

-Gold: ZON (Portugal)

-Silver: LoyaltyOne (Canada)

-Bronze: iiNet (Australia)

Best Recruitment

-Gold: CMC (Turkey)

-Silver: PT Astra International Tbk – AstraWorld (Indonesia)

-Bronze: PT. Bank Central Asia, TBK (Indonesia)

Best Contact Center Executive

-Gold: Malou Caluza, Chief of Network Services QNet Ltd (Hong Kong)

-Silver: Tim Izatt, Customer Services Director Vivint Inc (USA)

-Bronze: Mark Kirby, Managing Director GoResponse (UK)

Best Workforce Planning Professional

-Gold: Vijay Vettiyamkunnath, Head: Campaign Management O'Keeffe & Swartz (South Africa)

-Silver: Anna Yee, Assistant General Manager, Operations Support & Development VADS Business Process Sdn. Bhd. (Malaysia)

-Bronze; Daniel Iyan David Nababan, Assistant Manager Bank Mandiri (Indonesia)

Best Operational Manager

-Gold: Sue Coe, National Client Services Manager, Shine Lawyers (Australia)

-Silver: Ryan Kleynhans, Contact Centre Manager Volkswagen Group (South Africa)

-Bronze: Samantha Panto, Associate Director MassMutual (USA)

Best Supervisor

-Gold: Erich Sunarta, Supervisor PT. Bank Central Asia, TBK (Indonesia)

-Silver: Rennee Smith, Customer Care Leader LoyaltyOne (Canada)

-Bronze: Dillon Pillay, Sales Manager O'Keeffe & Swartz (South Africa)

Best Sales Professional

-Gold: Narado Smith, Team Leader Scotiabank (Jamaica)

-Silver: A. Rakhmat Taufiq, Outbound Specialist, Directorate General of Taxes (Indonesia)

-Bronze: Tetyana Nemyrska, Xerox corp. Dedicated Agent Adelina CC (Ukraine)

-4th Place: DIANI EKA RAHMI LUBIS, Telesales Agent PT Astra International Tbk – AstraWorld (Indonesia)

Best Trainer

-Gold: Yusi Rahima, Supervisor Trainer PT. Bank Central Asia, TBK (Indonesia)

-Silver: Begum Kocaefe, Excellent Service Measurement and Development Unit TEB (Turkey)

-Bronze: Roman Grysyo, The Staff Trainer Specialist Adelina Holding LLC (Ukraine)

Best Contact Center Incentive Scheme

-Gold: OCIS Group (Australia)

-Silver: Affinion Group (USA)

Best IT Professional

-Gold: Marco da Silva, IT Operating Manager, O'Keeffe & Swartz (South Africa)

Best HR Professional

-Gold: Indah Rungkat, Professional HR, PT. Bank Central Asia, TBK (Indonesia)

-Silver: Christine Kopp, Health and Wellness Leader, ACCENT Marketing Services (USA)

-Bronze: Gita Nrangwesty, Manager, Bank Mandiri (Indonesia)

Best Self-Service Technology for the Contact Center

-Gold: SOFTBANK BB (Japan)

-Silver: Turkcell Global Bilgi (Turkey)

-Bronze: FedEx (USA)

Best Technological Solutions developed Internally

-Gold: ZON (Portugal)

-Silver: PT. Bank Central Asia, TBK (Indonesia)

Best Contact Center Design

-Gold: SingTel (Malaysia)

-Silver: ZON (Portugal)

-Bronze: ACCENT Marketing Services (USA)

Best Quality Auditor

-Gold: Karen Greco, Director, Business Optimization, Unified (USA)

-Silver: Mxolisi Dube, Quality Assurance Manager, O'Keeffe & Swartz (South Africa)

Best Direct Response Campaign

-Gold: 4LifeDirect (Poland)

-Silver: PT Astra International Tbk – AstraWorld (Indonesia)

-Bronze: PT. Bank Central Asia, TBK (Indonesia)

Best Outbound Campaign

-Gold: VADS Business Process Sdn. Bhd. (Malaysia)

-Silver: O'Keeffe & Swartz (South Africa)

Best Outsourcing Partnership

-Gold: Turkcell Global Bilgi & Ministry of Labour and Social Security (Turkey)

-Silver: C3/CustomerContactChannels & Universal American (USA)

-Bronze: VADS Business Process Sdn. Bhd. & Tabung Haji (Malaysia)

-4th Place: PT Astra International Tbk – AstraWorld & PT Astra Otopart (Indonesia)

Best Community Spirit Programs

-Gold: Affinion Group (USA)

-Silver: ZON (Portugal)

-Bronze: PT. Bank Central Asia, TBK (Indonesia)

Best Sales Campaign

-Gold: 4LifeDirect (Poland)

-Silver: VADS Business Process Sdn. Bhd. (Indonesia)

-Bronze: PT Astra International – AstraWorld (Indonesia)

Today's Tip of the Day - Network Based Contact Center?

Read today's tip or listen to it on podcast.

Published: Sunday, November 4, 2012

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2024 Buyers Guide Dialer Solutions

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

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avatar module

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Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

Cloud IT Services GmbH

Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.


Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.


Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.


Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.

The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t...
(read more)

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