Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Mahmoud Matar
VP Sales
28
MEMBER
Irman Syaiful Qodri
Officer II B2C Loyalty
0
EXECUTIVE MEMBER
Sri Sumari
GM Health Care Service
58
MEMBER
Işık Tazeler
Chief Growth Officer
65

Case Studies : CPDI

Introduction
CPDI enables service providers to address converging, on-demand markets with flexible rating and charging solutions for a wide range of voice and data services. .

As markets expand for prepaid access to digital services like multimedia messaging, VoIP, and WiFi/WiMAX, CPDI’s ComControl provides the means for operators to reach more customers and compete more effectively by allowing them to start small and scale as needed. In addition, its modular platform can bridge traditional and emerging networks to leverage existing investments, reduce costs and manage risk

TelMex® Chile, a long-distance telecommunications company for Chile, a subsidiary of TelMex Corp. S.A., provides telecommunications services for residential, small and medium-sized businesses, and large corporations. Telecom packages include voice, data, video transfer and Internet access.

The Challenge
Historically, TelMex Chile implemented its CPDI Call Control platform to provide a reliable solution for the prepaid marketplace in Chile. Today, the competitive Chilean telecommunications market continues to evolve rapidly toward next generation IP communication technologies. In accordance with this environment, and to continue its leadership in the marketplace, TelMex Chile had a requirement to offer VoIP services, while still maintaining legacy services to its traditional customers. The tender issued by TelMex Chile required a low cost-per-channel solution, fault tolerant configuration, rapid implementation to meet a product launch schedule, and year round, 24/7, vendor support.

TelMex Chile turned to CPDI for its next generation solution to meet this challenge within specified deadlines, while still delivering the reliability TelMex Chile’s customers have come to expect.

The Solution
CPDI proposed using Aculab’s Prosody X to deliver a flexible solution and place TelMex Chile in a position to continue delivering its existing services and move quickly to a SIP solution. Thanks to Aculab’s Prosody X IP media processing card, this could be achieved at a low cost-per-channel, scaled to any density and remotely managed on one common platform concurrently supporting both PSTN as well as IP connectivity, without the need to integrate multiple vendor components.

TelMex Chile chose CPDI’s ComControl (formerly Call Control) because of proven experience in delivering a platform that supports scalable and modular growth with less risk and lower costs. ComControl is an integrated, self-contained solution that bridges PSTN, mobile and other traditional TDM networks to next generation networks without a “fork lift” approach to upgrading and migration. Aculab’s Prosody X card is at the core of the SIP enabled ComControl application, which allows concurrent connectivity to both PSTN (including SS7) and IP networks (including SIP) on one scalable, modular platform. Prosody X allows CPDI to continue delivering next generation SIP, IMS, wireless and multimedia applications and services that will enable TelMex Chile to continue to add new applications and grow revenue.

With Prosody X at its core, ComControl provides feature transparency across multiple networks and protocols. TelMex Chile can benefit from an enhanced feature set, including: debt recovery; fraud prevention; voice mail; account replenishments; customisable reports; multilingual voice prompts; speed dial memory options; low balance notifications; security PIN authorisations; Web-enabled customer care; customisable rating structures, and more. ComControl is able to support new services that TelMex Chile may introduce — setting it apart from competitors by giving it the ability to immediately roll out value-added, customer-centric services for securing, strengthening and expanding its market presence.

ComControl uses Prosody X for telephony and data for E1/T1 and IP network access, switching, and IVR functions, helping to support multiple applications and services over fixed, wireless or IP networks – all on one common modular, fault tolerant platform. This enables the ComControl application to span both networks, and TelMex Chile is able to migrate customers from PSTN to VoIP seamlessly, without changing the user experience.

ComControl is unique in that it is an integrated single platform solution incorporating CPDI’s patented technology for rating and charging voice and data services across fixed, mobile and Internet transport mechanisms. With ComControl, service providers can deliver prepaid access on single, universal accounts which can be used for wireline and mobile phone, VoIP, WiFi and MiMAX services, as well as IMS compliant services. TelMex Chile is able to bundle these services and add more value to subscriber packages to reduce churn.

CPDI chose to use Aculab’s Prosody X at the core of ComControl because of the E1/SS7 and VoIP/SIP support that is offered on a single product. TelMex Chile’s initial investment in hardware to support its PSTN traffic can be reutilised – with no additional hardware investment required – to incorporate VoIP over a SIP network. All that is required is a simple software configuration change on the Prosody X card, thereby lowering deployment and operational costs and delivering a significant ROI.


About Aculab:
Aculab is a company that offers deployment proven technology for any telecoms related application, with capabilities particularly suited to contact centre deployments. Its enabling technology serves the evolving needs of automated and interactive systems, whether on-premise, data centre hosted, or cloud-based. Over 1000 customers in more than 80 countries worldwide, including developers, integrators, and solutions and service providers, have adopted Aculab’s technology for a wide variety of business critical services and solutions, including high performance inbound/outbound contact centre applications, speech enabled IVR and self-service systems, and hosted or cloud-based services. Aculab offers development APIs for voice, data, fax and SMS, on hardware, software and cloud-based platforms, giving a choice between capital investment and cost-effective, ‘pay as you go’ alternatives.Company Profile Page

About CPDI:
Company LogoSince its inception in 1992, CPDI (Communications Products Development, Inc.) has a broad range of software, platform, and hosted communications products and services to hundreds of customers in over 40 countries worldwide. Our patented, multi-level rating and fraud control engine for prepaid billing helps bridge the way to next generation networks while leveraging existing investments.
  Company Blog   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Thursday, January 25, 2007

Printer Friendly Version Printer friendly version

2024 Buyers Guide Recording

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

 

NEXTGEN-TV

NEXTGEN-TV PROGRAMMING

PROGRAMMING COMING SOON!

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 8788 
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 3668 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =