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Case Studies : CPDI

CPDI enables service providers to address converging, on-demand markets with flexible rating and charging solutions for a wide range of voice and data services. .

As markets expand for prepaid access to digital services like multimedia messaging, VoIP, and WiFi/WiMAX, CPDI’s ComControl provides the means for operators to reach more customers and compete more effectively by allowing them to start small and scale as needed. In addition, its modular platform can bridge traditional and emerging networks to leverage existing investments, reduce costs and manage risk

TelMex® Chile, a long-distance telecommunications company for Chile, a subsidiary of TelMex Corp. S.A., provides telecommunications services for residential, small and medium-sized businesses, and large corporations. Telecom packages include voice, data, video transfer and Internet access.

The Challenge
Historically, TelMex Chile implemented its CPDI Call Control platform to provide a reliable solution for the prepaid marketplace in Chile. Today, the competitive Chilean telecommunications market continues to evolve rapidly toward next generation IP communication technologies. In accordance with this environment, and to continue its leadership in the marketplace, TelMex Chile had a requirement to offer VoIP services, while still maintaining legacy services to its traditional customers. The tender issued by TelMex Chile required a low cost-per-channel solution, fault tolerant configuration, rapid implementation to meet a product launch schedule, and year round, 24/7, vendor support.

TelMex Chile turned to CPDI for its next generation solution to meet this challenge within specified deadlines, while still delivering the reliability TelMex Chile’s customers have come to expect.

The Solution
CPDI proposed using Aculab’s Prosody X to deliver a flexible solution and place TelMex Chile in a position to continue delivering its existing services and move quickly to a SIP solution. Thanks to Aculab’s Prosody X IP media processing card, this could be achieved at a low cost-per-channel, scaled to any density and remotely managed on one common platform concurrently supporting both PSTN as well as IP connectivity, without the need to integrate multiple vendor components.

TelMex Chile chose CPDI’s ComControl (formerly Call Control) because of proven experience in delivering a platform that supports scalable and modular growth with less risk and lower costs. ComControl is an integrated, self-contained solution that bridges PSTN, mobile and other traditional TDM networks to next generation networks without a “fork lift” approach to upgrading and migration. Aculab’s Prosody X card is at the core of the SIP enabled ComControl application, which allows concurrent connectivity to both PSTN (including SS7) and IP networks (including SIP) on one scalable, modular platform. Prosody X allows CPDI to continue delivering next generation SIP, IMS, wireless and multimedia applications and services that will enable TelMex Chile to continue to add new applications and grow revenue.

With Prosody X at its core, ComControl provides feature transparency across multiple networks and protocols. TelMex Chile can benefit from an enhanced feature set, including: debt recovery; fraud prevention; voice mail; account replenishments; customisable reports; multilingual voice prompts; speed dial memory options; low balance notifications; security PIN authorisations; Web-enabled customer care; customisable rating structures, and more. ComControl is able to support new services that TelMex Chile may introduce — setting it apart from competitors by giving it the ability to immediately roll out value-added, customer-centric services for securing, strengthening and expanding its market presence.

ComControl uses Prosody X for telephony and data for E1/T1 and IP network access, switching, and IVR functions, helping to support multiple applications and services over fixed, wireless or IP networks – all on one common modular, fault tolerant platform. This enables the ComControl application to span both networks, and TelMex Chile is able to migrate customers from PSTN to VoIP seamlessly, without changing the user experience.

ComControl is unique in that it is an integrated single platform solution incorporating CPDI’s patented technology for rating and charging voice and data services across fixed, mobile and Internet transport mechanisms. With ComControl, service providers can deliver prepaid access on single, universal accounts which can be used for wireline and mobile phone, VoIP, WiFi and MiMAX services, as well as IMS compliant services. TelMex Chile is able to bundle these services and add more value to subscriber packages to reduce churn.

CPDI chose to use Aculab’s Prosody X at the core of ComControl because of the E1/SS7 and VoIP/SIP support that is offered on a single product. TelMex Chile’s initial investment in hardware to support its PSTN traffic can be reutilised – with no additional hardware investment required – to incorporate VoIP over a SIP network. All that is required is a simple software configuration change on the Prosody X card, thereby lowering deployment and operational costs and delivering a significant ROI.

About Aculab:
Company LogoAculab is a company that offers deployment proven technology for any telecoms related application, with capabilities particularly suited to contact centre deployments. Its enabling technology serves the evolving needs of automated and interactive systems, whether on-premise, data centre hosted, or cloud-based. Over 1000 customers in more than 80 countries worldwide, including developers, integrators, and solutions and service providers, have adopted Aculab’s technology for a wide variety of business critical services and solutions, including high performance inbound/outbound contact centre applications, speech enabled IVR and self-service systems, and hosted or cloud-based services. Aculab offers development APIs for voice, data, fax and SMS, on hardware, software and cloud-based platforms, giving a choice between capital investment and cost-effective, ‘pay as you go’ alternatives.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

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Published: Thursday, January 25, 2007

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2023 Buyers Guide Customer Relationship Management

Academy Call Center

Tele-Sales and International Call Center
With the KRK Academy Call Center, it is not just to answer your incoming calls;
Social media management
online help
WhatsApp reply
outbound call services
Voice response systems
Call center software solutions
Voip services
Social Media Ads, Google ADS Ads, SEO, Website setup
Reporting services for your company
You can do things like.

Alliance Infotech Pvt Ltd

alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.

Alycom Business Solutions

CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM
Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.

We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.

We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.


Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

Commence Corporation

Commence CRM
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.

eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.


FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
(read more)

MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.

NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.


A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.

Notoriety Group

Customer Relationship Management
We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners.
we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience.
NOTORIETY is your power to grow and thrive


Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.


Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.

About us - in 60 seconds!

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