Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Andi Fadhila Arvin
Project Assistant
Ashwin Raj
General Manager
Harold Bautista
Founder & CEO

Case Studies : Global Response Corporation

Established in 1974, Global Response Corporation is one of the top 20 call centers in the United States. With a focus on Customer Relationship Management (CRM), the company provides multilingual inbound and outbound teleservices, and fulfillment outsourcing to clients such as Hershey Foods, Thompson Cigar, Crate and Barrel and others from its headquarters in Florida.

When Global Response Corporation decided to offer outbound calling services, it wanted to gain a competitive edge by employing a sophisticated dialer application. At first the company made expert use of a leased predictive dialer, but soon decided to create its own application to ensure higher scalability potential and greater integration with its other applications. To leverage the in-house programming expertise of its development team, the company was looking for a telephony tool based on Visual Basic.

Sponsor message - content continues below this message

the 2024 '19th annual' Global Top Ranking Performer Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!


Content continues ….

Global Response chose Parity Software, but was soon disappointed: "The software did not deliver on its promise of a Visual Basic coding environment, but instead forced our developers to use a proprietary script language called VOSS," commented Stephen Shooster, President of Global Response Corporation.

After eight months of struggle, which generated no results, Shooster and his team decided to look for an alternate telephony tool that would truly allow his team to leverage the in-house Visual Basic knowledge.

Global Response chose VBVoice, and has been pleased with its performance from the beginning:

"We are constantly trying to leverage our expertise in Call Centers and Visual Basic. Being on the forefront is a natural when you pick the right platform. Nobody does VB better than Pronexus."

While Global Response turned to Pronexus’ VBVoice for its elegant use of Visual Basic, the company’s developers discovered another beneficial feature: an integrated multi-threading model. Multithreading is implemented in the VBVoice runtime engine, allowing developers to apply serialized or fully multi-threaded modes to the whole application or to individual controls.

The embedded multi-threading model proved crucial to Global Response’s efforts to minimize time to market: "While Parity required us to write all of the code related to the threading model, VBVoice handled it for us, which literally cut the lines of code by half," commented Karl Martel, Senior Developer at Global Response Corporation. "As a developer, having to deal with only 50 per cent of the code lines reduced the development time tremendously. With VBVoice, the application required only two months of solid coding, whereas with the previous tool, even eight months were not sufficient."

VBVoice has enabled Karl Martel and the development team to successfully complete the task assigned to them. Since the dialer application was completed rapidly, Global Response was able to expand its offerings and provide outbound calling services sooner as well as more integrated solutions.

"VBVoice is an outstanding product with superb Visual Basic implementation. It was truly instrumental in the development team’s successful project completion," commented Stephen Shooster. "And the project has been a true success: it has enabled us to increase agent productivity by 50 per cent overall and an additional 15 per cent over the competitor equipment through accurate tone detection and call handling."

About Astute Solutions:
Astute Solutions helps consumer brands drive loyalty throughout the customer journey with the world's smartest consumer engagement software. Consumers want to talk to their favorite brands like they talk to their friends, instead of being forced to communicate through stiffly structured interfaces. Astute Solutions’ blend of leading edge technologies makes this possible, eliminating friction during every customer interaction.Company Profile Page

Today's Tip of the Day - Speech Opportunities - What To Look For?

Read today's tip or listen to it on podcast.

Published: Wednesday, January 27, 2010

Printer Friendly Version Printer friendly version

2023 Buyers Guide Recruitment Products/Services


Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.


HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!


VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation

About us - in 60 seconds!

Join Our Team

Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
Showing 1 - 1 of 2 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =