Case Studies : Medical Innovations
Medical Innovations is a firmly established medical company with many years of clinical experience. It manufactures and supplies a wide range of specialised medical equipment designed to help clinical staff improve their patients’ quality of life. The company comprises four divisions, each with a dedicated focus and commitment to high levels of innovation and customer service. The four divisions comprise Medicart, Mediwrap, Cleanascope and Meditherapy.
....NOTE - content continues below this message INVITATION We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
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....ARTICLE CONTINUED Fully Integrated
While the company had ACT contact management software in place, it was unhappy with the system. "It didn’t work properly," explains marketing and business development director Andy Eakins. "It kept falling over and not supplying our needs." The group was also keen to integrate its external sales team activities with internal services (customer services) in order to benefit from good quality central data. Easy and efficient communications between sales and customer services teams on the results of meetings and actions was a key consideration, the focus being on ensuring that sales actions were followed up by prompt, informed contact from customer services representatives.
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
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The Host With The Most
When looking for the best system, the first question for Medical Innovations was whether to opt for a server-based or hosted solution. It was decided that hosted would be best because with a server-based system any necessary changes would need to be done on individual machines. It was also important that data could be accessed from anywhere in the world.
Having looked at six different systems, the company decided to opt for Really Simple Systems. "They were really helpful," says Andy. "There wasn’t that much training to do because the system is very intuitive, but the training we received was great. Also, on the configuration side Really Simple Systems were brilliant every step of the way, helping us to configure the system exactly how we wanted it, in a way that worked best for our business."
Andy adds that Really Simple Systems’ after-sales service was excellent value, with absolutely no hidden costs. "If we needed help, there wasn’t a bill at the end of it," says Andy.
"The implementation has been 100 per cent successful," concludes Andy. "It quite simply couldn’t have gone better. It was perfect and fast."
"There wasn’t that much training to do because the system is very intuitive, but the training we received was great. Also, on the configuration side Really Simple Systems were brilliant every step of the way, helping us to configure the system exactly how we wanted it, in a way that worked best for our usiness."
Today's Tip of the Day - Consider The Cost Equation
About Really Simple Systems:
Really Simple Systems provides hosted CRM to small and medium sized organisations who want sales and marketing systems that are easy to use and work immediately. The systems have been designed from the ground up to be easy and fast to use, both for everyday users and for managers. By delivering the system as a hosted application over the web the burden of IT support is removed from the customer, and by using one common database instead of multiple replicated databases distributing the applications to multiple offices and remote users needs no additional local software.
Published: Wednesday, June 11, 2008
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