Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Case Studies : NIXXIS

For nearly every business, maintaining seamless communication with customers is the cornerstone of success. The ability to handle and respond to customer questions and concerns in a timely and professional manner can often mean the difference between years of profitability or shuttering the doors. The importance of good customer relations is proven again and again through the acquisition of new customers and retention of existing ones. If customers are not satisfied, the consequences are severe.

That’s why businesses that embrace the value of solid customer relationships rely on Nixxis, a provider of customer interaction solutions and services. And Nixxis in turn, relies on Aculab, a provider of enabling technologies, to ensure that its CRM solutions work across disparate networks and infrastructures on multiple continents.

Based in Luxembourg, Nixxis is highly regarded for both its technology and its ability to understand and satisfy tangible business drivers through a wide scope of IP-based customer relationship management tools and applications. Nixxis’s highly scalable portfolio includes call centre solutions, advanced call recording and reporting features, management tools, and powerful multi-media agent solutions that give staff members the ability to handle incoming queries from a number of sources, including phone, email and web chat. Nixxis can deploy its CRM solutions either on the customer premise or as a hosted service, completely dependent upon the customer’s specific needs and business model.


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….


While its technologies are impressive, Nixxis emphasises its ability to satisfy core business challenges as one of its most important attributes.

"The vast majority of our customers come to us not for technology, but for assistance in solving important business issues," explains Tjardick van der Kraan, a Senior Network Engineer with Nixxis. "They may need to reduce the costs of their existing contact centre operation, increase retention and upsell rates, or just enhance the customer experience. We have the solutions-and just as importantly, the expertise-to help businesses be more responsive and efficient when interacting with customers."


Traversing Disparate Networks
Nixxis has found that serving a global customer base does have its challenges. Working in disparate geographies calls for Nixxis to understand and manage various network infrastructures and protocols, particularly in locations where the customer is using legacy TDM technology as its core infrastructure. Deploying Nixxis’ advanced IP solutions within TDM networks can be a time consuming and cumbersome process.

"Whenever we integrate our solutions into a TDM-based environment, or even into a network that uses a proprietary IP protocol, we must overcome a series of hurdles in order to achieve compatibility," explained van der Kraan. "Without the right resources, protocol translation can be complex and slow. This clearly impacts our business. Our customers expect us to integrate within their infrastructure seamlessly, so it is vitally important that we solve any compatibility issues quickly and completely."


The ApplianX IP Gateway: Efficiently Solving Compatibility Issues
To help address these concerns, Nixxis relies on Aculab’s ApplianX IP Gateway as its lead solution for protocol translation and compatibility issues. A single-purpose gateway that’s easy to configure and support, the ApplianX IP Gateway supports a wide range of both IP and TDM protocols in both enterprise and service provider environments, making it an ideal solution for Nixxis.

Highly regarded for its ease of use and low administrative costs, the ApplianX IP Gateway is a cost-effective device that includes a number of telephony features, such as support for Diversion, Transfer, Message Waiting Indicator, Route Optimisation, three party and hold functions over SIP, Q.SIG and DPNSS protocols, making it the first gateway to deliver these capabilities to both SMB and enterprise customers.


Operational Resilience
The ApplianX IP Gateway also includes a wide range of routing options for both SIP-to-TDM and SIP-to-SIP conversions, as well as load balancing between endpoints on a round-robin basis, ensuring that calls are automatically routed away from unresponsive endpoints. Reliability features are also built into the gateway, with TDM fallback support enabling the ApplianX IP Gateway to complete core inbound and outbound calls even in the event of an IP network failure.

"We designed the ApplianX IP Gateway with customers like Nixxis in mind, who are in all likelihood looking to use the device to solve a specific problem," explained Tim Joint, Commercial Manager for the ApplianX products. "This single purpose philosophy gives Nixxis the appropriate functionality it requires, in a user friendly, plug-and-play format that requires little support."

In addition to comprehensive protocol support, the ApplianX IP Gateway’s operational resilience was also appealing to Nixxis. Features like dynamic routing and load balancing give Nixxis customers a number of options to remain online in the event of a network failure.

"Maintaining reliable communications is a critical element for every business, and nowhere is this more essential than in the contact centre," explains van der Kraan. "Organisations that value their relationships with customers simply cannot afford any downtime in the contact centre. The ApplianX IP Gateway serves a vital role in delivering the reliability and seamless connectivity our customers demand."


Conclusion
With its single purpose capabilities, low operational costs, and feature, Nixxis continues to see Aculab’s ApplianX IP Gateway as an intrinsic part of its end-to-end solution.

"We’ve looked at a number of competitive gateways, and they’ve always paled in comparison to the ApplianX products," concludes van der Kraan. "In terms of reliability, functionality, adaptability, scalability-and certainly operating simplicity-the ApplianX IP Gateway continues to exceed our expectations. "


About Nixxis:
Company LogoNixxis is a European publisher of Nixxis Contact Suite, an all-in-one Contact Centre software solution. We ensure the ultimate customer experience to millions of clients. Thanks to our partnership with the company INTUATE in South Africa, come and join the exclusive club of more than 1000 companies benefiting from the down-to-earth Professional Services.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

About Aculab:
Company LogoAculab is a company that offers deployment proven technology for any telecoms related application, with capabilities particularly suited to contact centre deployments. Its enabling technology serves the evolving needs of automated and interactive systems, whether on-premise, data centre hosted, or cloud-based. Over 1000 customers in more than 80 countries worldwide, including developers, integrators, and solutions and service providers, have adopted Aculab’s technology for a wide variety of business critical services and solutions, including high performance inbound/outbound contact centre applications, speech enabled IVR and self-service systems, and hosted or cloud-based services. Aculab offers development APIs for voice, data, fax and SMS, on hardware, software and cloud-based platforms, giving a choice between capital investment and cost-effective, ‘pay as you go’ alternatives.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Choose Your Response Method Carefully

Read today's tip or listen to it on podcast.

Published: Monday, May 24, 2010

Printer Friendly Version Printer friendly version

2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =