Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Ikhwal Sidiq
Assistant Manager Trade and Remittance Services
408
MEMBER
Richard Roberts
Adviser and Consultant
18
EXECUTIVE MEMBER
Selin İcer
Quality - Training & Academy Director
29
MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
13

Case Studies : Prediction Analytics

Overview:
At any given time, Prediction Analytics juggles between 20 and 30 client related projects for a range of customers that includes  global corporations to small sprouting businesses.

Prediction, a subsidiary of Experian, uses a unique combination of software, research and consulting to supply restaurants, retailers, and real estate professionals with critical market forecasts.

Consequently, it's imperative everyone at Prediction know the state of a project. Before Jack Hall, project manager, started with Prediction, the retail forecaster relied on an improvised system of spreadsheets, emails and status updates to manage and keep track of projects. Since January of 2006, however, DreamFactory's on-demand teamwork automation application, DreamTeam, has become an integral part at Prediction in making sure all projects fall right into place.

Challenges:
Since 1977 Prediction has advised companies on more than 100,000 retail and restaurant locations and no hint of a slow down appears on the horizon. Each client brings with it a multitude of projects, all of which Hall must keep his thumb on. As project manager Hall consistently finds himself reporting to clients and senior executives on various activities including the status of a job, what resources were implemented, how they were utilized and the associated costs.

"We have a complex process in place on our end," said Hall. "With so many projects going on, the biggest headache I had was the unknown."

Determining the stage of a project prior to DreamTeam consisted of sending out a round of emails while checking status spreadsheets and documents. The manual process proved cumbersome and time consuming requiring anyone wanting to check on the history of a project to "dig" into records.

If the shear volume of projects and stages weren't enough, the various employees involved in a job's lifecycle added even more fodder to the management process. The production team, the development team, sales personnel and Hall all participate in a project. Subsequently, coordinating meetings and collaborating on developments previously entailed similar manual efforts like those used to gather reports on a project.

Of course, team members traveling or working remotely needed access to records and project data. If unable to connect to Prediction's server, employees away from the office found themselves scrambling to synch up with team members and pass on updates.

One of Hall's first tasks as project manager at Prediction was to streamline project reporting and team collaboration. After looking at desktop and enterprise software solutions Hall opted for Web-based DreamTeam.

Solution:
Hall's familiarity with Web applications extends beyond his tenure at Predication. So much so, even before starting as project manager for the retail forecaster, Hall considered whether to implement salesforce.com at Prediction. He knew he needed a universal platform with high project visibility and reporting capabilities but doubted whether salesforce.com alone could provide such. While researching and comparing alternatives, Hall learned of DreamTeam, available through salesforce.com's AppExchange. The decision then became obvious.

With DreamTeam, Prediction has a central, online teamwork and project management application accessible anywhere there is an Internet connection. From one source, all records of a project can be seen in overlaying Gantt charts. Now, Hall, a sales representative, or a vice president of the company need only to login into their saleforce.com account to check on the status of a job or sale; no more waiting for email replies or running database searches.

"DreamTeam answers the questions you normally have to ask a lot of people," said Hall. "We're able to execute department-wide a lot faster both high and low level reporting. We need everyone using it."

Many at Prediction use the Web application not just for project status and reporting but coordinating tasks as well. Using DreamTeam's calendaring and document management functions, production and development teams at Prediction organize activities and share documents. Files can now be created, edited and uploaded automatically from salesforce.com through DreamTeam, providing more efficient team and cross-departmental collaboration.

By far, the time saved with DreamTeam is the applications greatest benefit. When assessing software options, Hall determined it would cost as much as $40,000 to install comparable solutions on Prediction's servers. Instead, the company gets all the increased efficiency for $40 a year per DreamTeam user without any installation downtime. And if Hall or anyone at Prediction needs an additional feature for better performance, an integrated "suggestion box" lets users pass on insights. DreamFactory then augments the application, effective immediately.

But the effects of DreamTeam extend farther than just within Prediction. In the long run, Hall foresees the Internet software playing a vital role in improving client relationships. "It's important to have a cutting edge application, like DreamTeam," said Hall. "It helps fulfill promises made to clients."


Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Wednesday, November 29, 2006

Printer Friendly Version Printer friendly version

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 31813 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =