In 2005, after a rigorous year long selection process, they eventually signed a contract with Indian global outsourcing specialist Satyam. Says Fuchs, "I was impressed by Satyam's technological experience and its domain- specific knowledge. I was also struck by the maturity of its processes and felt confident that our combined skills would help us to jointly open up new and exciting markets for our services."
Another project that has been successfully outsourced to the Swisscom IT Services/Satyam team has been inter-operability testing for a new end-to-end billing, provisioning and subscriber management system for Swisscom Mobile. The system comprises of the selection of a variety of different vendor's solutions. Satyam's role was to undertake comprehensive systems integration testing to ensure that when the system went live there would be no glitches.
The next phase of the software testing project will be to transition from an onshore to an off-shore operation in order to realise even greater cost savings. However, even with the onshore model, Swisscom Mobile has already benefited in terms of access to rare software testing skills as well as cost savings due to the lower costs of Indian personnel over the high cost and short supply of Swiss personnel with the requisite skill sets.
More recently Swisscom IT Services has acquired a specialist financial consultancy called COMIT. Satyam and COMIT have recently landed a project with Credit Suisse to develop and enhance a number of Human Resources (HR), Investment Banking Portfolio Recommendation and Performance Calculation applications for private banking. The next step is to develop a roadmap on how to take the application development and maintenance of these applications offshore to tap into the vast reserves of technically skilled staff in Satyam's Indian off-shoring operation and realise better cost efficiencies.
"The second problem that Satyam has helped us overcome is enabling us to scale up our resources without taking on permanent staff. We can add in resources quickly and efficiently as need dictates, which enable our internal customers at Swisscom Mobile and Swisscom Fixnet to increase speed to market for new products and services which is vital to success in the fast moving world of telecoms," said Ferenc.
"The third key ingredient that Satyam has brought us is exposure to skills and experience on a global level and particularly from more advanced markets like the US and UK which can't be found by using local staff alone."
René Lûscher, Head of Workplace Engineering at Swisscom IT Services, summed up his perspective on the Satyam relationship," With our partner Satyam we get access to a huge pool of skilled, highly qualified specialists. Our customer interface is located here in Switzerland in our own offices. This means that communications are fast and simple. Our Satyam contacts understand very well when we have a problem and can support us in an optimal way."
With revenue of CHF 4.8 billion for the first half of 2006 and a workforce of 16,739 full-time employees, the Swisscom Group is one of Switzerland’s telecoms company. Swisscom is present nationwide, delivering all services and products for mobile, fixed and IP-based voice and data communications.
Tech Mahindra is a leading provider of solutions and services to the telecommunications industry with a majority stake owned by Mahindra & Mahindra Limited, in partnership with British Telecommunications plc.
Published: Tuesday, September 26, 2006