Event : 2016 AVAYA International Predictive Dialer User Group Meeting & Training Expo
New Features & Old Favorites
Life after PCS:
While we have no idea what AVAYA has in store for PCS, we felt this may be a good time to start looking at other systems. New this year you get a first-handview of the alternatives.
This has become the most important part of the event and Mitch Roth will be back to deliver the latest news and answer your questions.
Call Center Idol:
Overcoming challenges in the call center. After solutions are discussed, the audience votes and the user that has given themost significant / valuable solution
is named "2016 Call Center Idol"! 1st place winner receives $200 Amazon gift card; 2nd place receive a $100 Amazon gift card.
Call Center Round Table:
This open session provides you with the ability to help build a world-class call center by listing the issues we all face as a part of our daily business. With the help of our vendor partners, we’ll work together on resolutions.
Open Forum - AVAYA PCS / POM
What do you need v. what you’re getting. This is a great chanceto voice your future needsof product direction with results submitted to AVAYA.
How PC Analysis Saved The Day For One Call Center
Other case studies by users!
Today's Tip of the Day - Plan Training In Advance
Published: Friday, August 19, 2016
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