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Event : 2022 EMEA - Next Generation Contact Center & CX Best Practices Conference

2022 EMEA (Europe, Middle East, and Africa) - Next Generation Contact Center & CX Best Practices

The 17th Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies


Place: Palacio Estoril Hotel, Lisbon, Portugal

Date: 6th - 9th June 2022


Learn from the Best! Hundreds of Ideas and Best Practices!

that includes:

  • Technology Trends
  • Customer Engagement
  • Home Agents
  • Social media
  • Help Desks
  • Employee Engagement
  • Leadership and Team Management
  • World-Class Contact Center
  • And many more!!

Who should attend?

Industry Professionals looking for Best Practices and to Add Value to their Company and their Career. (Executives, Operational Managers, Trainers, Consultant, Industry Vendors, IT / HR / WFM Professionals, Social Media Managers, Help Desk Leaders, Anyone in the CX and/or CC Industry!)

So what are you waiting for? Attend now! Find out more on this link!

Today's Tip of the Day - Use Of IVR

Read today's tip or listen to it on podcast.

Published: Tuesday, March 15, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
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