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Event : 2024 AMERICAS - The 19th Annual Next Generation Contact Center & CX Best Practices Conference

2024 AMERICAS (North and South Americas) - Next Generation Contact Center & CX Best Practices

The 19th Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies


Place: Palms Casino Resort, Las Vegas, Nevada, the United States of America

Date: 13th - 15th May 2024


Learn from the Best! Hundreds of Ideas and Best Practices!

that includes:

  • Technology Trends
  • Customer Engagement
  • Home Agents
  • Social media
  • Help Desks
  • Employee Engagement
  • Leadership and Team Management
  • World-Class Contact Center
  • And many more!!

Who should attend?

Industry Professionals looking for Best Practices and to Add Value to their Company and their Career. (Executives, Operational Managers, Trainers, Consultant, Industry Vendors, IT / HR / WFM Professionals, Social Media Managers, Help Desk Leaders, and Anyone in the CX and/or CC Industry!)

More detail available shortly!

Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Wednesday, October 11, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

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PROGRAMMING COMING SOON!

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Upcoming Events

The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 10525 
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
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