2024 AMERICAS (North and South Americas) - Next Generation Contact Center & CX Best Practices
The 19th Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies
Place: Palms Casino Resort, Las Vegas, Nevada, the United States of America
Date: 13th - 15th May 2024
Learn from the Best! Hundreds of Ideas and Best Practices!
Who should attend?
Industry Professionals looking for Best Practices and to Add Value to their Company and their Career. (Executives, Operational Managers, Trainers, Consultant, Industry Vendors, IT / HR / WFM Professionals, Social Media Managers, Help Desk Leaders, and Anyone in the CX and/or CC Industry!)
More detail available shortly!
Published: Wednesday, October 11, 2023
CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.
CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.
Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.
The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.
We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.