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Event : 2024 APAC - The 19th Annual Next Generation Contact Center & CX Best Practices Conference

2024 APAC (Asia Pacific) - Next Generation Contact Center & CX Best Practices

The 19th Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies


Place: Crystalbrook Riley, Cairns, Queensland, Australia

Date: 15th - 18th July 2024


Learn from the Best! Hundreds of Ideas and Best Practices!

that includes:

  • Technology Trends
  • Customer Engagement
  • Home Agents
  • Social media
  • Help Desks
  • Employee Engagement
  • Leadership and Team Management
  • World-Class Contact Center
  • And many more!!

Who should attend?

Industry Professionals looking for Best Practices and to Add Value to their Company and their Career. (Executives, Operational Managers, Trainers, Consultant, Industry Vendors, IT / HR / WFM Professionals, Social Media Managers, Help Desk Leaders, and Anyone in the CX and/or CC Industry!)

More detail available shortly!

Today's Tip of the Day - Comprehensive Back-Up Plan

Read today's tip or listen to it on podcast.

Published: Wednesday, October 11, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

About us - in 60 seconds!

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Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
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The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
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The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
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