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It is time for 'the Most Prestigious Awards' in the contact center industry!

The 2023 '18th Annual' Global Top Ranking Performers Awards Are OPEN!

Staff craves recognition.
Your company needs recognition to attract staff, customers, and investors.
....What better way than the Most Prestigious Awards in the contact center and CX world?!

...They are tough! but fair! and they are global.
... it's the award program the best in the industry want to win!

We know there are lots of awards but none can compare with these - move up from national awards and regional awards to the global awards which are often referred to as the Olympics of the contact center world!

Join us as we share details of the 18th Annual Global Top Ranking Performers Awards in this informative webinar.

Presented by The World's Largest Contact Center Association, 'ContactCenterWorld'

Don't wait for inspiration… ‘BE THE INSPIRATION’


Dec 20th, Tuesday 2022, 14:00 PM - 15:00 PM London Time - CLICK HERE

Dec 20th, Tuesday 2022, 14:00 PM - 15:00 PM New York Time - CLICK HERE

Dec 20th, Tuesday 2022, 14:00 PM - 15:00 PM Jakarta Time - CLICK HERE


Dec 22th, Thursday 2022, 11:00 AM - 12:00 PM London Time - CLICK HERE

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Jan 3rd, Tuesday 2023, 14:00 PM - 15:00 PM London Time - CLICK HERE

Jan 3rd, Tuesday 2023, 14:00 PM - 15:00 PM New York Time - CLICK HERE

Jan 3rd,  Tuesday 2023, 14:00 PM - 15:00 PM Jakarta Time - CLICK HERE


Jan 5th, Thursday 2023, 11:00 AM - 12:00 PM London Time - CLICK HERE

Jan 5th, Thursday 2023, 11:00 AM - 12:00 PM New York Time - CLICK HERE

Jan 5th, Thursday 2023, 11:00 AM - 12:00 PM Jakarta Time - CLICK HERE

Today's Tip of the Day - Select The Right Application

Read today's tip or listen to it on podcast.

Published: Friday, October 21, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide Messaging Systems


miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.


Voice to Digital Connect, Agent Guided Workflows
Cielo helps companies improve customer service experiences in the voice channel by connecting them to ai digital journeys that resolve issues.

Voice to Digital Connect works in the IVR and gives mobile customers the option to skip the wait and connect to an ai chatbot that is built to resolve specific low-touch repetitive issues, all via text.

Guided workflows automate the many steps agents need to take to resolve a customer issue with AI-powered procedures, all within one agent-guided screen. It integrates directly onto the agent’s desktop with digital applications that create a hybrid voice + digital experience that reduces AHT and improves first-call resolution.

Our Application...
(read more)

eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.


Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.

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