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Best Contact Centers in the World 2017
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Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
Event : SQM Group’s 17th Annual Contact Center Industry Conference
SQM Group’s 17th Annual One Contact Resolution Research and Best Practices and Contact Center Industry Awards
SQM’s One Contact Resolution Conference is about sharing OCR, FCR, and contact channel best practices and research based on award winning contact centers.
SQM’s 17th Annual Contact Center Conference on One Contact Resolution Focuses on Three Distinct Components:
1. Groundbreaking research for improving contact channel performance
2. Best Practice case studies from award winning companies
3. Service Quality Excellence Awards Ceremony and Gala
This Conference is open to anyone wanting to know more about One Contact Resolution and Best Practices. Non-clients welcome!
Why You Should Attend
Discover our contact channel One Contact Resolution research and best practices for improving contact center performance from award winning contact centers.
Who Should Attend?
• Contact center vice presidents and directors that have frontline (CSR)
• Managers responsible for contact center/channel customer experience
• Staff managers that have responsibilities for improving contact channel, FCR and customer retention performance
• Senior staff managers who have contact center quality assurance responsibilities
• Most importantly, World Class Certified frontline supervisors and CSRs
Location and Dates
CDA Resort, Coeur d’Alene, Idaho.
May 17 – 19, 2016
Today's Tip of the Day - Back To The Basics
More Editorial From SQM Group
Published: Wednesday, April 6, 2016