Executive Interview : 10 Motivating Tips For Your Front Line Agents
ContactCenterWorld.com went to its members for information on uplifting front line agents. We asked: Can you share a tip or two on how to improve agent/front line Motivation?
|"Find out motivational factors and personality traits." < br > < br > - Elina Perälä, Author, Independent, Finland|
|"Reward the Idea of who delivers maximum performance on daily basis. Display the inspiration to everyone and that will trigger the internal emotion which becomes motivation." < br > < br > - Sunil Kankal, Consultant, Turkcell Global Bilgi, India|
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|"Appreciation is the fuel of motivation." < br > < br > - Wasif Balouch Ashrafi, Senior General Manager Contact Center, ARY Services Pakistan, Pakistan|
|"1. Build in courage < br > 2. Handhold until the performance is scaling." < br > < br > - Sudheer B N, Chief Executive, WayBridge Outsourcing Services, India|
|"Set up an employee committee. Listen to what they have to say. Work on what they want, not what you think they need! The industry needs to glamorize the front line agent work." < br > < br > - Antoine Mentha, Senior Director, Desjardins, Canada|
|"By appreciating the work that will eventually uplift their moral." < br > < br > - Doreen Facunla, Survey Contact Center, Philippines|
|"Great managers, team workshops and lots of communication." < br > < br > - George Cisler, President, Cyber Control llc, United States|
|"I tell my staff there is no such thing as I can't, only I can and that I believe in them." < br > < br > - Siala Uepa-Holmes, Customer Service Manager, Debitsuccess, New Zealand|
|"It depends on the operation. Other than understanding what motivates your team and individuals on your team so that you make informed decisions when choosing recognition awards. " < br > < br > - Myra Kassim, Contact Center Manager, Chesapeake Employers Insurance Company, United States|
|"Motivation isn't something you do to others; it is something that comes from within! If you don't know what motivates each member of your team, then for every member you don't know, understand you are demotivating that person. Knowing what it takes, is all it takes, to enable your staff to be fully motivated." < br > < br > - Ronald Hughes, Master/PhD Student, skills assessment academy, Ireland|
Today's Tip of the Day - Right Metrics?
Published: Tuesday, September 29, 2015
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