Executive Interview : 13 Ideas For Keeping Staff Who Work From Home Engaged
The best ideas come from our members and we at ContactCenterWorld.com love to share them with you. Managing home based workers can sometimes provide a challenge, so we asked some of our members to tell us: What is the best way to engage staff who work from home?
|"Good internet-connection obviously and good teamwork. Getting to know each other through chats or via e-mail/phone calls. Hear the voice of distant worker, who might feel lonely sometimes and isolated. Maybe even feeling that she/he is without support of any kind. Sending some nice surprises, organizational gifts, invitations, sometimes even movie tickets." < br > < br > - Elina Perälä, Author, Independent, Finland|
|"Get Together at employer's office once a month/fortnightly depending upon the intensity of the assignment they're into. This helps largely to align their performance and boost their morale." < br > < br > - Sudheer B N, Chief Executive, WayBridge Outsourcing Services, India|
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
|"Keep in touch with them regularly by emailing, given them a quick call in between their own calls with our customers, use communication platforms such as Lync to send instant and brief messages. We also invite them at the main office on a monthly basis so they can participate in our staff meetings and still always feel a part of the team. Also, for any staff member that is interested they can come and work from the main office whenver they wish to if just to keep their interactions with their colleagues." < br > < br > - Emilie Boisvert, Senior Director, Desjardins, Canada|
|"You need to communicate with them as often as possible. Make sure that they are not left out in anything that is happening in the office. Involve them in programs that will need input or feedback from them daily. Try and vary their program for the day, this way they are not stuck to a rigid routine." < br > < br > - Thabisa Magxwalisa, Dealer Helpdesk & Fleet Support Manager, Volkswagen Group South Africa, South Africa|
|"This is a big challenge, I work with 2 contact centers that use at home staff, one has no brick and mortar shop, everyone works from home. The key for me is to have engaged employees that self regulate themselves. This takes a real team atmosphere. It starts with a cohesive leadership team that is working as a complete team. The glue that binds this all together is a shared vision. Then over-communicating that vision until every person on the team knows it and lives it every day. Sounds easy, but it takes a dedicated effort and someone to guide them through the process." < br > < br > - Lee Pemberton, Vice President, Inspired Performance Solutions, United States|
|"We have one home based staff member whom we stay in touch with daily through emails. This person is always in the loop with all the goings on in the centre, and comes in to meetings when required." < br > < br > - Siala Uepa-Holmes, Customer Service Manager, Debitsuccess, New Zealand|
|"There are many great opportunities on this today with cloud based collaboration tools. In particular the ability to use platforms such as Google Hangouts enable home based team members to get 'face to face' with their team members on demand. The ability with technology today to create independent channels of content to home based employees can keep them up to date in real time with the same important content they would see in their work-space at the office." < br > < br > - Anthea Noonan, President, CEAD, Canada|
|"Whenever and however possible be inclusive of their contributions, both individually and as a team. < br > < br > When not physically able to be on-site, arrange frequent meetings via online conferencing platforms like GotoMeeting (paid) or Google Hangouts (free). These can be for casual 'water-cooler' schmoozing (including passing mission-critical info back and forth)." < br > < br > - Paul Litwack, Founder, The Capability Improvement Coach®, Get UNstuck NOW, Canada|
|"Regular visual meetings through Skype or Facetime. You don't want your remote staff feeling isolated. Scheduled calls with company updates and request for feedback helps to keep them "in the loop"" < br > < br > - Darrell Watts, Owner, Miles Technology Group Inc, United States|
|"The best way to engage staff at home is to keep them in the loop. Daily conference calls, they don't have to be lengthy but consistent. Recognition is another important component for a work from home population." < br > < br > - Vera Austin, Director, MassMutual, United States|
|"The best way is to have an interactive chat session open during all hours of operation." < br > < br > - Juan Trevino, Sr. Project Manager, Sitel US, United States|
|"Video conferences preferred, but audio conferences weekly at least." < br > < br > - George Cisler, President, Cyber Control llc, United States|
|"Regular brainstorms & meetings at work." < br > < br > - Juhani Kaariainen, Associate, C, Sweden|
Today's Tip of the Day - Lifetime Of A Number
Published: Friday, October 9, 2015
Colt Group S.A. (trading as Colt Technology Services, formerly COLT Telecom Group S.A.) is a multinational telecommunications, IT managed services and data centre services company headquartered in Lon...
Meeting challenges of your extended enterprise: For enterprises and government agencies around the world, like yours, we are a provider of global IT, security, and communication solutions, with one of...
Recognized as a worldwide provider of IP-based communications services to businesses, AT&T is also a provider of wireless, high speed Internet access, Wi-Fi, local and long distance voice, and directo...
HKT is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and...