Executive Interview : 8 Tips on Cutting Costs Vs. Customer Service
When pressure is mounting on a contact center leader to cut costs which could adversely affect customer service, how do you deal with this? ContactCenterWorld.com posed this question to some of our global members and asked them to come up with some possible solutions to help deal with this scenario.
- Sudheer B N, Chief Executive, WayBridge Outsourcing Services, India
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- Juhani Kaariainen, Associate, C, Sweden
Reductions In Force go deep and are hard to accept, but we are working not playing, we have to look at the business as a way to make money for the investors, and the board of directors has an obligation to make money, increasing revenue is much harder than reducing costs."
- George Cisler, President, Cyber Control llc, United States
- Doreen Facunla, Survey Contact Center, Philippines
- Anthea Noonan, President, CEAD, Canada
Today's Tip of the Day - CRM - Start With The Customer
Published: Wednesday, August 19, 2015
EXL is a provider of offshore business process outsourcing solutions to the Global 1000.
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|Turkcell Global Bilgi|
Turkcell Global Bilgi was established as a Turkcell Group company in 1999. It provides services from a total of 18 locations, 14 in Turkey, 4 in Ukraine with over 12.000 employees with a seat capacity...