We caught up with one of the Top Ranking Performers (www.ContactCenterWorld.com/worldawards) Award winners for an interview on the pride and joy of competing and winning one of these exclusive awards!
Exclusive Interview With Simon Tong from HKT
Can you tell us about the company you work for, the center you work in and your role?
HKT is the market leader in Hong Kong telecom industry. With our excellent quad-play products, including broadband, fixed Line, mobile, and entertainment TV services, we aim to enrich quality of HK citizens’ life. In the Language Centre I work in, there are multi-national contact center agents to serve the telecom needs of English and Japanese speaking customers. Being the Senior Manager of this dynamic center, people centric culture is highly valued. I have built a happy workforce and my team is always ready to deliver happy customer experience to our customer. Leading Language Center to excel.
Which Top Ranking Performer Award(s) did you enter and why did you choose it/them in the first place?
Best Contact Center – Small Size. With the confidence in my center, I believed it was a great opportunity to share our best practices. By benchmarking against other good performing contact centers in the industry, our center can learn from others and improve.
You won one or more medals - how do you feel about being a champion?
It is awesome! It is exciting to go through the journey with many excellent contact centers and become the industry champion. This medal goes to the effort of my team. I am so happy that our team is being recognized in this world renowned competition.
Can you tell us about the sense of pride you have now that you won a medal for your company and counttry?
I feel great to be involved in this competition. Representing my company and being the key player in Hong Kong, I am glad that I can contribute to the success of contact center industry.
How does your company justify your involvement in this process? i.e. how do they know its valuable enough to participate?
During the preparation of the award, it was a valuable chance to know more about the strengths and weakness of our own team. More importantly, through the sharing of best practices, we have gained some innovative ideas and are motivated to perform greater and develop better. In this process, I am happy to build network with other contact center professionals in APAC and I am so excited to meet more experts in the upcoming world conference.
For those who are considering entering these awards, what would you say to those who are not sure about the value of these particular awards?
It would be an unforgettable experience that shall not be missed!
Lastly, as you have been to one of our events, how would you describe the ideas from fellow presenters - imagine you are writing a paragraph to encourage others to attend the entire event!
There are full of fantastic and actionable ideas. You will definitely feel the enthusiasm of other presenters and be inspired by them. It is an eye-opening experience that every contact center professional shall attend!
About the awards:
Every year ContactCenterWorld.com runs the world's largest and most prestigious awards program for inhouse and outsourced contact centers which typically attracts entrants from around 50 countries. Find out more at www.ContactCenterWorld.com/worldawards
HKT is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, and contact centers.
Published: Wednesday, September 20, 2017
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