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Executive Interview : Award Winners 2017 - Exclusive Interview With Vanie Subramoney from Merchants SA (South Africa)

We caught up with one of the Top Ranking Performers (www.ContactCenterWorld.com/worldawards) Award winners for an interview on the pride and joy of competing and winning one of these exclusive awards!

Exclusive Interview With Vanie Subramoney from Merchants SA (South Africa)


Can you tell us about the company you work for, the center you work in and your role?

We design, build and operate contact centres. We are a leading BPO solutions provider specialising in customer experience and customer interactions.

The purpose my role is to develop, deliver, and manage learning initiatives in the areas of leadership, culture and interpersonal skills in order to establish a sustainable high performance organisation and develop a learning culture


Which Top Ranking Performer Award(s) did you enter and why did you choose it/them in the first place?

Best Trainer Award
The award relates directly to my role as a facilitator, consultant and coach.


You won GOLD - how do you feel about being a champion?

Such a good feeling, blessed and grateful to be recognised as the best in the industry!


Can you tell us about the sense of pride you have now that you won a medal for your company and counttry?
I felt immense gratitude and sense of pride for my company and my country. The realisation and blessings that I live my life purpose on a daily basis was profound. Fantastic to be an ambassador in my company for the CCW awards.


How does your company justify your involvement in this process? i.e. how do they know its valuable enough to participate?
The invitation to enter was based on my performance and experience.


For those who are considering entering these awards, what would you say to those who are not sure about the value of these particular awards?
If you believe in yourself, go for it. Although a lot of work and effort is required, the self fulfilment and gratification is immense. Nothing can quantify the feeling of accomplishment...


Lastly, as you have been to one of our events, how would you describe the ideas from fellow presenters - imagine you are writing a paragraph to encourage others to attend the entire event!
The awards is an ideal environment to benchmark your talents, systems, etc. The conference allows for ample opportunity to share ideas and learn from others. You will be able to network and hear from other like minded people industry. My experience was that everyone attending the conference and awards were down to earth and extremely supportive.

About the awards:
Every year ContactCenterWorld.com runs the world's largest and most prestigious awards program for inhouse and outsourced contact centers which typically attracts entrants from around 50 countries. Find out more at www.ContactCenterWorld.com/worldawards 


About Merchants SA (South Africa):
Company LogoMerchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people. We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry. We are passionate about people. As providers in service excellence, we set the standards for global customer satisfaction, client delight and employee engagement.
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Today's Tip of the Day - Lifetime Of A Number

Read today's tip or listen to it on podcast.

Published: Sunday, September 24, 2017

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2021 Buyers Guide Contact Center Assessments

 
1.) 
The House of Contact Centers

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2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

About us - in 60 seconds!

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