Desmond Henry Leo of DHL Singapore opens up about his experience in participating in the ContactCenterWorld.com Top Ranking Performers Awards in Singapore, part of the Asia-Pacific regional awards that were held recently.
Can you tell us about the company you work for, the center you work in and your role?
The company I work for is DHL Express Singapore. I work in the Customer Service Call Centre and my job title is Key Account Support Manager.
Which Top Ranking Performer Award did you enter and why did you choose it/them in the first place?
Best Mid Sized Contact Centre. It's what we do and the space we operate in - I believe we are doing a great job in meeting customer satisfaction and on a regular basis exceeding those expectations while being cost and productivity conscious.
How do you feel about being one of the top champions in the region?
Well it's always a great feeling to win but I feel consistency is key in a contact centre and more importantly it's because of a great team that I'm able to stand on their hard work and work ethic. We have a fantastic environment and that really is the key to our success - they're motivated people so the win is surely a testimony of their passion.
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About DHL Express (S) Pte Ltd:
DHL is the global market leader in the logistics industry. DHL commits its expertise in international parcel, express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers.
About DHL International (S) Pte Ltd:
DHL is part of Deutsche Post DHL and is the Logistics Company for the world. DHL is the global market leader in the logistics industry. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics, and international mail services to its customers.
DHL's global network composed of more than 220 countries and territories and more than 300,000 employees worldwide, it offers customers superior service quality and local knowledge to satisfy their supply chain requirements.
DHL accepts its social responsibility by supporting climate protection, disaster management, and education.
Published: Thursday, August 8, 2019
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