Neal Topf from Callzilla submitted, presented, competed and was exposed to his first ever ContactCenterWorld.com event at the Top Ranking Performers Awards conference in Orlando in 2015. Topf reveals his true feelings behind the event and what it meant for him and his company to attend and compete at this conference which has a 98% approval rating from participants and delegates.
Can you tell us about the company you work for, the center you work in and your role?
Callzilla is a provider of omni-channel customer experience-focused outsourced contact center solutions. We are headquartered in Miramar, Florida and operate our contact center in Bogota, Colombia.
Which Top Ranking Performer Award(s) did you enter and why did you choose it/them in the first place?
Best Outsourced Partnership, Best Supervisor, Best Customer Care Agent, Best Client Services Manager. Each of these represent unique, critical aspects of the customer care business.
How do you feel about being one of the top champions in the region?
Can you tell us about the sense of pride you have now that you won a medal for your company and country?
We operate from Colombia and manage the business from the U.S. As a hybrid on-shore and near-shore company, we're extremely proud of what we accomplished in both countries.
How does your company justify your involvement in this process? i.e. how do they know its valuable enough to participate?
The R.O.I. on sharing with colleagues from across the globe is unbeatable.
For those who are considering entering these awards, what would you say to those who are not sure about the value of these particular awards?
ContactCenterWorld is a leading organization that contributes networking, access to best practices, and education. I encourage those thinking of participating to actually do so. This was our first year, and we will now be long-time participants in ContactCenterWorld events.
(Interested in entering the ContactCenterWorld.com Top Ranking Performers Awards? Click Here)
Lastly, as you have been to one of our events, how would you describe the ideas from fellow presenters?
Jump in and join. There's no better way to learn then to sit in a room and listen and engage and dialogue with practitioners. ContactCenterWorld brings leading practitioners together in an intimate, comfortable, and safe forum where we all benefit and come out much smarter and prepared.
(Interested in participating in a ContactCenterWorld.com event? Click Here)
Callzilla is an customer experience-focused contact center boasting high quality omni-channel, customer-centric solutions, in both English and Spanish.
Published: Friday, April 15, 2016
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