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CUSTOMER EXPERIENCE BEST PRACTICES

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TRAINING IN CONTACT CENTERS

Executive Interview : Award Winners - Interview With Neal Topf from Callzilla

#ContactCenterWorld

Neal Topf from Callzilla submitted, presented, competed and was exposed to his first ever ContactCenterWorld.com event at the Top Ranking Performers Awards conference in Orlando in 2015. Topf reveals his true feelings behind the event and what it meant for him and his company to attend and compete at this conference which has a 98% approval rating from participants and delegates.

Can you tell us about the company you work for, the center you work in and your role?

Callzilla is a provider of omni-channel customer experience-focused outsourced contact center solutions. We are headquartered in Miramar, Florida and operate our contact center in Bogota, Colombia.


Which Top Ranking Performer Award(s) did you enter and why did you choose it/them in the first place?

Best Outsourced Partnership, Best Supervisor, Best Customer Care Agent, Best Client Services Manager. Each of these represent unique, critical aspects of the customer care business.


How do you feel about being one of the top champions in the region?

Thrilled. Proud.

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Can you tell us about the sense of pride you have now that you won a medal for your company and country?
We operate from Colombia and manage the business from the U.S. As a hybrid on-shore and near-shore company, we're extremely proud of what we accomplished in both countries.


How does your company justify your involvement in this process? i.e. how do they know its valuable enough to participate?
The R.O.I. on sharing with colleagues from across the globe is unbeatable.


For those who are considering entering these awards, what would you say to those who are not sure about the value of these particular awards?
ContactCenterWorld is a leading organization that contributes networking, access to best practices, and education. I encourage those thinking of participating to actually do so. This was our first year, and we will now be long-time participants in ContactCenterWorld events.

(Interested in entering the ContactCenterWorld.com Top Ranking Performers Awards? Click Here)

Lastly, as you have been to one of our events, how would you describe the ideas from fellow presenters?
Jump in and join. There's no better way to learn then to sit in a room and listen and engage and dialogue with practitioners. ContactCenterWorld brings leading practitioners together in an intimate, comfortable, and safe forum where we all benefit and come out much smarter and prepared.

(Interested in participating in a ContactCenterWorld.com event? Click Here)


About Callzilla:
Company LogoCallzilla is an customer experience-focused contact center boasting high quality omni-channel, customer-centric solutions, in both English and Spanish.
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Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Friday, April 15, 2016

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
 

Survey - Online Event

Latest Americas Newsletter
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