Executive Interview : Buzz Words For 2015
ContactCenterWorld.com asked some of its members world wide for what they think will be some of the buzz words that we will hear across the contact center industry for the coming year. The responses are interesting when you consider the variety within the answers along with some repetition. You should take note while moving forward within the industry.
|"SMS/Texting and Social Media." < br > < br > - Hui Wu-Curtis, Director, Business Results - Shared Services, Choice Hotels, United States|
|"Reclamation." < br > < br > - Juhani Kaariainen, Associate, C, Sweden|
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|"Mobile applications, Gamification, Speech Analytics, Big Data, Social Customer Services will be the topics of 2015." < br > < br > - Paul Lang, 'Senior Vice President', Unify, United States|
|"Cloud." < br > < br > - Ian Colville, Product Manager, Aculab, United Kingdom|
|"Quality Customer Experience and mobile opportunities." < br > < br > - Wayne Pointon, Chief Customer Officer, Transaction Services Group, New Zealand|
|"Omni Channel." < br > < br > - Colin Whelan, Head of Professionalism, The Forum, United Kingdom|
|"I believe the focus for the contact center industry this year will be "virtual contact center platform expansion."" < br > < br > - Christopher DeVany, President, Pinnacle Performance Improvement Worldwide, United States|
|"Optimization" < br > < br > - Verena Wissel, 'Product Manager', ASC, Germany|
|"Compliance to changing guidelines to PCI DSS (Payment Card Industry Data Security Standard)." < br > < br > - Mohan Nair, Project Manager, Nair Consulting Group, Canada|
|"Omni-channel integration, Customer Journey, Customer Experience." < br > < br > - Neal Topf, President, Callzilla, United States|
|"Automation and less is more." < br > < br > - Roopan Roy, Manager Operations, HSBC, India|
Today's Tip of the Day - A Nice Treat
Published: Thursday, February 12, 2015
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