Executive Interview : Contact Center Industry Executives On The Buzz Word / Focus For 2018 Contact Centers
We asked members about the past year and their thoughts about the new year. The question was:
What do you think will be the buzz word / focus for the contact center industry this year?
Read what some of them told us!
With these dynamics in play, voice and chat have become escalation channels in recent years. Customers would much rather find the information themselves. FAQs, self-service, and virtual agents improved by AI technology stand to make a huge impact in the buying experience by expediting the entire process."
- John Irey, Principal Consultant, Mindsight, United States
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
- Jim Iyoob, Chief Customer Officer, Etech Global Services, United States
- Ben Juson, Managing Director, A78 Solutions, Philippines
- Derek Finch, Senior Consultant, Self employed, Australia
- Stephen Mak, Assistant Sales Manager, HKT, Hong Kong
Today's Tip of the Day - Don't Assume Your Forecasting System Always Knows Best!
Published: Thursday, February 1, 2018
Infosys BPO is an end-to-end outsourcing services provider. We address your business challenges through our integrated IT and business process outsourcing solutions. We unlock business value by applyi...
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily ada...
Founded in 1997 and headquarters in Shanghai, 800 TeleServices is a North Asia Pacific anchored outsourced contact center service bureau with operation centers in Shanghai, Hong Kong, Taipei and Dalia...
Telecontact - is an outsourcing contact center. Telecontact started it's operations in 1999 among first outsourcing call centers in Russia. Now the company operates a distributed contact center sy...