We asked members how the Coronavirus has affected members and also if they had any contingency plans in place before the virus hit. More comments!
This is part 3 of a multi-part series
Dimitri Pratamaputera IrmanCustomer Voice Management
Pertamina Indonesia
What effect has the Coronavirus had on your company?"When the virus emerged, our company became one of the hotline for people who are going to go outside of our country and for the guest from outside the country. We have seen increasing traffic calls from all employees of state-owned companies that are going to go outside country. Our company handles medical reports before and after trips abroad. Beside these reports, we also make sure that the employees are already briefed about healthy living movements and and react in case they are infected when they are abroad. We also have to change our lifestyle and we have to change our office behavior in order to protect ourself and our companions from the coronavirus so we can keep our services up and running.
" Before the virus hit, did you have an emergency plan should something like this happen? and if so, did your plans work as expected?
"There is no foolproof methods or plan to preventing a spread of disease for influenza viruses. but i always have a yearly influenza vaccine shot and always take a precaution movements like always washing my hands with hand sanitizer or alcohol based hand cleaner, always eat perfectly cooked food, when i sneeze or cough always use handkerchief or a tissue, and always avoid crowded place as much as i can. And for as long as i can remember i not infected by the coronaviruses so my healthy lifestyle are work just fine."
About Pertamina PERTAMINA's activities in conducting business in the field of energy and petrochemicals, divided into two sectors, namely Hulu and Hilir, and supported by the activities of Subsidiaries and Joint Vent... (read more)PERTAMINA's activities in conducting business in the field of energy and petrochemicals, divided into two sectors, namely Hulu and Hilir, and supported by the activities of Subsidiaries and Joint Ventures. Before the virus hit, did you have an emergency plan should something like this happen? and if so, did your plans work as expected?
"Yes but only in theory, this has put it into reality"
About Istanbul Metropolitan MunicipalityIMM 153 Istanbul Call Center began to serve for a complaint resolution center regarding municipal services with a team of 6 people in 1994. IMM 153 Istanbul Call Center is one of the first call center... (read more)IMM 153 Istanbul Call Center began to serve for a complaint resolution center regarding municipal services with a team of 6 people in 1994. IMM 153 Istanbul Call Center is one of the first call center in Turkey and Turkey's first municipal call center.
IMM citizens within the boundaries of Istanbul by the unit 125 with any kind of claims, complaints and applications for assistance has been reached a single touch point under number 153 for IMM in the year of 2014.
In conjunction with this project that will make the lives of Istanbul residents easier, now the citizens are not looking to report their complaints with different phone numbers and sources. They are able to contact for any complaints and request easily the only point of contact from water failure to the garbage not taken from the street and broken sidewalks to defective lighting thus they can follow the solution phases. J 20 South Partners, LLCUnited States
What effect has the Coronavirus had on your company?"Disaster prepardness; customers inquiring about plans. No ops disruptions yet
"
Roy HazelwoodManager Customer Contact Centre
Anglicare SydneyAustralia
What effect has the Coronavirus had on your company?"All meetings assessed for risk to residents and staff and video conferencing utilized
" Before the virus hit, did you have an emergency plan should something like this happen? and if so, did your plans work as expected?
"Yes move to cloud CCC solution"
About Anglicare SydneyA Christian Not for Profit company serving the community and aged care sectors in Sydney
Haytham Al-zghoulCustomer service coordinator
VogaclosetJordan
What effect has the Coronavirus had on your company?"Some orders have been cancelled due to the inability to deliver to these regions due to corona virus
"
Jassica OngTeam Lead
ST ElectronicsSingapore
What effect has the Coronavirus had on your company?"High shrinkage as staff with slight flu / sinus or even fever due to other causes are given 5 days medical leave from work.
" Before the virus hit, did you have an emergency plan should something like this happen? and if so, did your plans work as expected?
"Yes, we do. However, the effect of this virus is of a wider scale so we need to source for more locations to ensure we are still operational."
David LeeDirector - Central Outreach & Engagement
Landmark HealthUnited States
What effect has the Coronavirus had on your company?"100% change in our process and protocols as we are in the health care business. We no longer see patients with certain symptoms in person - but instead we conducting video visits instead.
" Before the virus hit, did you have an emergency plan should something like this happen? and if so, did your plans work as expected?
"We have emergency response and disaster recovery plans and it has worked perfectly as we practice the plans routinely throughout the year. It is also a requirement being in the health care environment"
Asad QasmiHead (VP) Customer Experience
TCS Private LimitedPakistan
What effect has the Coronavirus had on your company?"Complete shutdown of all operations for two week (for now)
" Before the virus hit, did you have an emergency plan should something like this happen? and if so, did your plans work as expected?
"We had a plan but it didn’t cover a global pandemic"
Susan KendallPresident
TapcheckUnited States
What effect has the Coronavirus had on your company?"Tapcheck on-demand pay and MyPaperLessOffice have automated HR and Payroll processes so we are uniquely positioned to help companies develop a remote workforce plan for employees to be able to work no matter what, during times of distress. We have now instituted all our employees to work from home in all parts of the world and use internet, video conferencing and chat to continue working with our managers, employees and customers. Because of our automated processes this remote workforce has caused no disruption of our services to and for our customers.
" About TapcheckTapcheck offers a free for Employers highly-impactful financial wellness benefit that employers can offer to their employees that automates the ability for employees to access their earned pay on-dem... (read more)Tapcheck offers a free for Employers highly-impactful financial wellness benefit that employers can offer to their employees that automates the ability for employees to access their earned pay on-demand. Jane NeveCorporate Sales/ Business Development
theBoomUnited States
What effect has the Coronavirus had on your company?"we have @ home workers for all admin. now. However our manufacturing plant is open where we build the worlds best noise canceling microphone, used by military in Blackhawks/ Chinooks or other high noise environments where all background noise is eliminated - providing clear communication.
" About theBoomNoise Canceling Microphone /Headsets. Will cancel all background noise, picking up just users voice. No kids, dogs or background noise heard by your client if working from home.
We sell to US militar... (read more)Noise Canceling Microphone /Headsets. Will cancel all background noise, picking up just users voice. No kids, dogs or background noise heard by your client if working from home.
We sell to US military for use in Blackhawk helicopters, Nascar drivers and spotters headsets All high noise environments where other mics can't provide clear communication. - great for at home workers! Yuvaraj Executive
ABC
India
What effect has the Coronavirus had on your company?"No effect of virus we are using mask & proper mantain precaution all team for protection from virus
"
José Jorge BatistaTA Connections
Portugal
What effect has the Coronavirus had on your company?"More advices and communication and best practices and more announcements than normal.
" Before the virus hit, did you have an emergency plan should something like this happen? and if so, did your plans work as expected?
"Yes we have and yes work as expected."
Hisham HajarCC Director
AsiacellIraq
What effect has the Coronavirus had on your company?"Panic among the employees which affect the daily operation
" Before the virus hit, did you have an emergency plan should something like this happen? and if so, did your plans work as expected?
"Yes we have different locations in different cities which reduced the risk"
About AsiacellAsiaCell Telecom Company is a Iraqi telecommunications company that offers mobile phone services and Mobile Internet mainly in Iraq.
Mitesh ShahSr. Business Director
SutherlandUnited Arab Emirates
What effect has the Coronavirus had on your company?"Nothing major at this time because we are taking all the necessary precautions.
" Before the virus hit, did you have an emergency plan should something like this happen? and if so, did your plans work as expected?
"Yes."
About SutherlandAs a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.... (read more)As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. The company has been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning over 80 locations and 140 countries around the world. Before the virus hit, did you have an emergency plan should something like this happen? and if so, did your plans work as expected?
"We had plans for a short term problem, but we had to modify to be prepared for sever weeks of office/workforce inaccessibility"
Graham ThomsonDirector, Customer Contact Centres
Panago PizzaCanada
What effect has the Coronavirus had on your company?"Minimal to date, but we have cancelled all business travel as well as our regular large company gatherings.
" About Panago PizzaPanago Pizza is a national Canadian pizza franchise. We serve fresh delicious pizza through our franchises across the country.
Andrew BegnocheDirector of Operations
HoldcomUnited States
What effect has the Coronavirus had on your company?"Positively. As a content messaging company we are experiencing a spike in volume for new recordings.
"
Massimo PalumboVP - Global Data Center and Consumer Services
IGT ItalyItaly
What effect has the Coronavirus had on your company?"Revenue impact
" About IGT ItalyIGT is a leading gaming technology and services company, providing innovative technology, creative content, and superior service delivery.
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