Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Executive Interview : Covid-19 (Coronavirus) and Your Business - 1 year on! - Exclusive Interview With Greg Taylor from RealPage, Inc

So a year on, how would you describe how the pandemic has affected your company and how you work? If you can add some notes about your business to help readers understand what your center and/or company does, please add them here.
Realpage had a committee that has help guide us through the entire pandemic! In March 2020 our company set up hundreds of laptops, monitors to help our teams be functional working from home. My entire team of 17 last March was processed within a two week period. I am thankful and pleased with the role the committee played in keeping us in step with the pandemic. No layoffs! Just taking care of our customers!

If you operate a contact center how would you describe it today? 100% work from home? Work in a socially distanced center? Hybrid? Share some details
Currently, the majority of our contact center world wide is working from home. In late spring however this should be changing to a hybrid model.

When the pandemic hit and if you had to adapt, what went well or better than expected in the change of the way you work? 
The whole transition was pretty amazing! Greatest challenge was getting used to working from home and not having the interaction of our team.

Since the start of the pandemic, has call, email, chat traffic increased, decreased or stayed the same? AND, how? Share some details on what you have noticed
Call and email has increased and not sure about the chat info. I don't have that data.

Before the virus hit, did you have an emergency plan should something like this happen? If so, did your plans work as expected?
We did have a response team and from that the Pandemic Committee has initiated changes from time to time so that we can have the greatest positive impact on our callers. One thing that really helped was the emergence of virtual tours versus physical and meetings via Zoom and TEAMS.

In the early days of the pandemic there were lots of ideas how to keep staff now working from home motivated - What activities / things did you do that worked well?
Touching the team through TEAMS has been extremely helpful.

If you could go back in time and could plan for a pandemic, what would you do differently and why?
I believe that leadership handled the pandemic to the best of their ability and that has made us a stronger and an even more viable and profitable company, Realpage!

How often do you meet with your team / colleagues and how? Zoom? Skype? Other? Also, how well does this work for everyone?
Weekly via TEAMS and larger meetings on Zoom. No issues noted.

Have you found colleagues are working harder, about the same as before. or maybe a little less, and why do you think that? Please explain
There have been distractions that had to be overcome in the home. Once expectations were reset, all are producing on my team at a high rate.

Longer term, do you think you may continue working like you do today, or do you think you will get back to like it was before the pandemic hit us all?
I love being involved face to face, so, whether it is physical distancing or via TEAMS or ZOOM I am all in!

If the pandemic did not really affect you tell us why - what made it a non-event for you?
It took an adjustment personally for me. I read body language and facial expressions. These don't lie. :)

How do you now train staff? How is this method working?
I have interaction with my team weekly regarding production, giving feedback that gives way to continued growth and learning.

What have you noticed in terms of staff turnover since the pandemic? Any changes? Why do you think there has been a change (if any)
No turnover on my team. I have a tenured team with great experience.

Do you think your company is now better prepared to deal with a crisis like this or any other crisis (flood, fire, earthquake, hurricane etc) if it happens in the future, and if so why?
Yes, I believe practicing for emergency preparedness and having LMS class at our Realpage University keeps us involved and on track to endure and exceed expectations in any situation.

Do you think the company you work for appreciates staff more and shows appreciation more now because of the pandemic, or does it feel like you get the same or maybe even less appreciation?
I believe that there is a great appreciation from leadership to line staff and vice versa.

If you manage a team - how have you coped with the change?
One day at a time. My job is to have a positive impact on one person each day that is within the scope of my influence. If I do that and do it well my team will follow and give their greatest effort daily.

If you are part of a team that worked closely together face to face, how do you feel now working in a different way? Maybe more remotely?
This is different but we have adapted. I look forward to our hybrid model in late spring.

If you are a manager, how do you help your team if they are struggling with personal issues at home or anxiety about the future?
Listening is the key! Value what my team is going through and help them walk through their trials together.

Many people were concerned about security of information with remote agents - how have you handled this in your business so it's not an issue?
Our company has been phenomenal in this area!

Lastly, any other comments or opinions you can share about the effects of this pandemic on your business or the people working in your company?
It is a team effort, whether in the same office, in different homes, in the same city or in another city around the world! We do it together for Realpage, and for each other! With this mindset, everyone wins! :)

About Realpage:
Company LogoLocated in Dallas, RealPage provides on demand (also referred to as “Software-as-a-Service” or “SaaS”) products and services to apartment communities and single family rentals across the United States.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Thursday, May 6, 2021

Printer Friendly Version Printer friendly version

2023 Buyers Guide Business Continuity


CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)


VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.

About us - in 60 seconds!

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =