Read their comments below.
Dimitri Pratamaputera Irman
Contact Center AgentPertamina
This Viruses not only spread a deadly disease and pandemic but coronavirus also spread fear towards employees, if we can teach them how to prevent the spreading and have a healthy lifestyle we can make our employee feel safe so they can keep doing their jobs in safety and healthy environment.
By teaching our employees on how to prevent the spreading and have a healthy lifestyle not only we give our employees a safe and healthy environment but also stop the spreading."
About Pertamina PERTAMINA's activities in conducting business in the field of energy and petrochemicals, divided into two sectors, namely Hulu and Hilir, and supported by the activities of Subsidiaries and Joint Vent... (read more) Chaitanya Chokkareddy
Chief Innovation OfficerOzonetel Systems
Ozonetel has always been flexible with work from home model, fortunately, we still have not seen any impact on our employees, and we have taken all the necessary precautions guided by the authorities. From client’s perspective, we are observing curiosity to understand how work from home model can help and we are assisting them in this process."
About Ozonetel Systems
Ozonetel Systems is a Hyderabad-headquartered cloud telephony services firm.
Team LeadST Electronics
We have sped up the implementation of Live chat where our agents are able to work from home."
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Manager, Product Support & TrainingFCC AgExpert
Our thoughts and prayers are with all those affected."
Assistant Manager, Lead of Customer Service AnalysisCathay United Bank
Because Taiwan has been through SARS period in 2003, Taiwan government and people are highly aware of the severity of coronavirus. Therefore, when our bank enforces related measures (listed as below), our employees show high cooperation.
1. Setting up temperature check stations and disinfectant supplies at each entrance
2. Taking temperature check periodically by assigned staff
3. Wearing masks in meetings and elevators"
About Cathay United BankCathay United Bank (CUB) is Taiwan largest private bank which is one of the subsidiaries of Cathay Financial Holdings. CUB has 165 branches in Taiwan and 67 overseas offices. CUB provides comprehensiv... (read more) Roger Calix
Caribbean Contact Center
Hopefully it does not happen, but if a rep is contaminated with this or any other bacteria, the effects on the site would be very serious, I think we should have a plan B, how to operate from home in extreme cases and that our clients allow us"
Service Desk DirectorCDMS Inc.
Folks are genuinely anxious about this virus, but reassuring your most prized "assets" like your employees should trump anything else. After all, you need a calm and focused workforce to ensure your business continues humming during all circumstances."
About SpotlessAt Spotless, our customers are at the heart of everything we do. Our purpose is to create and sustain the modern environment by building trusted relationships with our customers. Our promise is to wor... (read more) Anne joy Nakalanzi
Workers are very suspicious as they tend to segregate their fellow workers who have flue."
Director EMEA Customer CareRingCentral UK Ltd
Clear leadership has been the key. Have a single policy and stick to it. Don't allow media messaging to guide changing path"
About RingCentral UK LtdRingCentral Engage is an all in one tool that empowers you to receive, process, and respond to messages from all digital channels (social networks, live-chat, mobile, emails, communities, Chatbots, Wh... (read more) Elizabeth Glagowski
It's brought out the best in people. We are all in this together across our locations and business units around the world. The health and safety of our employees and communities is our number 1 priority."
About TTECTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digita... (read more) Garry Schultz
Don't panic. Management layer personnel should be coached on how to dull the human inclination to panic. Find the small percentage of personnel who tend to light-fires of de-motivation and coach them to become part of the solution."
Customer Success consultant
InterGlobal Management Group
The main impact for us as a business is delayed new business. Our focus is on current requirements and mitigating excess volumes around other less impacted products ie Telco call volumes are as expected. Anything travel related - flights, accommodation, restaurants, entertainments - let’s call them Lifestyle products - is where the pressure lies. To this end if any colleagues/centres are looking for an escape valve viz overflow calls etc and particularly digital/virtual support, we are here to help."
About Directorate General of Treasury
Directorate General of Treasury (DGT) is an Indonesian government unit under the Ministry of Finance responsible for the nation's finance including state revenue, payment, accounting, and reporting.
Director of Channel DevelopmentCall Center Studio
The effects of this virus caused us to expand our horizon and assisted us to bring some brand new solutions. We have initiated to work on the situation at instant, and succeeded to assist people so that they can work remotely. Agents that preferred us are at their homes right now, working in a virus-free zone."
About Call Center Studio
Call Center Studio is the world’s first call center built on Google, is one of the most full-featured enterprise-grade systems, is easy to use, and is the price-performance leader.
Regional Head of Service Delivery APACAspire Lifestyles
Do not panic, get info from professional and approved source, boost up your own immune system, social distancing, be responsible to yourself, your families and others. Last but not least, follow the government directives (especially the Health Ministry) and stay healthy."
About Baran Communication Center
our company is a dealing wholesaler, distributor and service provider in the fields of communication.
This will enable Home Working to truly take centre stage in future strategies of businesses globally."
About SenséeSensée helps UK organisations to improve their business performance and provide customer service. Our team of service advisors (as well as our support and management staff) are employed and work entir... (read more) David Lee
Retired - Director of Patient Access and Care CoordinationStanford Health Care
Good luck to everyone and please stay vigilant and take care of your employees as they are YOU and your voice."
"Well So Far the fear factor has been hyped besides medical practitioners have not been seen telling cure and preventive measures to be taken. State and Non State Institutions should play their role to raise awareness, care taking and Treatment. We can only lower this Panic if we have been told a complete plan to cope with this untoward situation. This Plague has harmed the entire world and i reckon this is the time to work hand in hand as to eradicate this pandemic. It should be taken as a call for global unity on this issue"
About DHL Express Pakistan (PVT) LimitedDHL is part of Deutsche Post DHL and is the Logistics Company for the world. DHL is the global market provider in the logistics industry. DHL commits its expertise in international express, air and oc... (read more) Rebecca Martin
In times of crisis, contact centers and the agents that serve as the face and voice of the brand, are critical. It is imperative that we understand that technology can be vital to make us more efficient, more connected and more responsive at a moment’s notice. But the human side of our businesses are equally, if not more, important. Agents across the globe are being tasked with helping provide clarity and calm to a world that is experiencing unprecedented upheaval. Leaders need to pay attention to their employees, maintain a reasonable structure of expectations and provide an outlet for sharing and supporting."
About CalabrioCalabrio, a customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Managemen... (read more) Susan Kendall
The virus will move a lot of functions of employee management to the cloud and enable companies to operate HR and Payroll and how they pay people remotely when needed. Giving employees the ability to get paid when they need it with no cost to the employer and no funding by the employer will change the way companies deliver pay checks. Tapcheck simply takes the advanced pay back on payday."
About TapcheckTapcheck offers a free for Employers highly-impactful financial wellness benefit that employers can offer to their employees that automates the ability for employees to access their earned pay on-dem... (read more) Scott Ross
Executive Vice President Sales and MarketingRadius Global Solutions
It's been extremely disruptive to say the least, and we are preparing for this to last for at least the next few months"
About Radius Global Solutions
Radius is a global provider of business process outsourcing, including customer acquisition, customer care, and support, and collections.
Optimization and Process Expert (Telephone Access and Client Services)Mcgill University Health Centre
The rapid escalation of measures is creating stress and anxiety for our staff. There is a great need for communication and support from management."
About Mcgill University Health CentreThe McGill University Health Centre (MUHC) is an academic health centre. Building on the tradition of medical leadership of its founding hospitals, the MUHC provides multidisciplinary patient-centric... (read more) Yuvaraj
It is very tough for working business people because we meet every day & take time for everyone - now we have to be more careful to self from protect corona virus"
DirectorWCT INTERNATIONAL SAS
Everybody is avoiding to go to the public places and also avoiding the public transportation..we have soaps, antiseptic gel and masks at our office"
Sr. Business DirectorSutherland
United Arab Emirates"
New Acquisitions and Expansion will be slowed down."
About SutherlandAs a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.... (read more) Graham Thomson
Director, Customer Contact CentresPanago Pizza
Stay up to date on the development of the Pandemic and act quickly before your ability to choose the next step is removed by the virus or the government."
About Panago Pizza
Panago Pizza is a national Canadian pizza franchise. We serve fresh delicious pizza through our franchises across the country.
Chief Strategy Officer800 TeleServices
There are always opportunities in every crisis. We need to focus on keeping our priceless people assets; and at the same time explore how automatic / AI technologies can help to maintain service continuity in case of global crisis."
Managing Director (CXO)Reykjavik Energy
The most important things are:
- Keep people informed about what you are doing, what is going in in your company, what decisions are the managers taking, how many has been infected and so on.
- Be honest, otherwise people will not trust you and that can affect your business for long time.
- The management team must be a one strong team that speaks as one. Only one, the CEO, speaks for the company.
- Don't panic, this is a temporary situation."
Director of OperationsHoldcom
Communication is key. Open honest conversations to review your plan and strategy and being sensitive to each persons level of concern. Being busier has forced everyone to focus on work and cut down on chatter, rumors, etc."
VP - Global Data Center and Consumer ServicesIGT Italy
Again, this is global. I'm in Italy but unfortunately all the Europe will have the same situation soon"
About IGT Italy
IGT is a leading gaming technology and services company, providing innovative technology, creative content, and superior service delivery.