Executive Interview : Customer Service Stories
We at ContactCenterWorld.com are suckers for great customer service stories. We recently asked some of our members from around the world if they could share a great customer service story from their personal experience within the last year. We hope you enjoy their answers.
"Calling my mobile carrier. There is never a wait time and the representative reminded me I could pay my bill online and when I told her I wasn't near a computer she reminded me I can go online using my phone. You can't get any better than that."
|- Anita Ridgell, Manager Of Quality Assurance, CMD, United States|
"Admiral Insurance were VERY impressive as an example of a well oiled machine when I bought home contents insurance from them a few months ago."
|- Brian Hudson, CEO, Performance Telecom, United Kingdom|
"The highest form of service you can provide is truly understanding the needs of your customers and meeting them before they arise! My mobile device will now proactively prompt me when there is an opportunity I would want to know about. "
|- Andrew Shockney, Founder, What Box Consulting Group, United States|
"I had only 24 hours to organize a surprise for a valuable member of my family. The service was actually impossible to carry out within a short time. I remember I was saying "please just help me with this surprise and I'll say that you are really the best". There result is Just what I expected. It was done on time. I was really happy. That means even if a customer is sometimes crazy (like me) but if you want to make the word of mouth work, exceed the expectations rather than meeting them."
|- Yunus Mucaz, Freelance Management Consultant, Sigorta Ofisi, Turkey|
"I can share many but my best was to a contact center about a mistaken charge on my credit card.
|- Sandy Morrison, Director of Customer eXperience Center, Whirlpool Corporation, United States|
ContactCenterWorld.com is the Global Association for Contact Center and Customer Engagement Best Practices and is the largest networking group for contact center industry professionals with over 145,000 professional members. Founded in 1999, ContactCenterWorld.com helps members improve service, performance, reduce costs, enhance sales and employee engagement.
About the Top Ranking Performer Awards
The annual Top Ranking Performer Awards was established in 2006 and is regarded by some as the Olympics of the contact center world as companies from all around the world compete for these prestigious awards and recognition. The 2016 awards are open already – details at www.ContactCenterWorld.com/worldawards
About the Top Ranking Performers Conferences
The annual Top Ranking Performer Conference was co-established in 2006 to run alongside the Top Ranking Performer Awards and is the most recommended industry conference in the contact center World. Delegates from all over the world attend and hear best practices shared by those who run centers. 4 events are run annually – one in Asia Pacific, one in Europe and 2 in North America – details at www.ContactCenterWorld.com/conferences
Today's Tip of the Day - Handling Electronic Mail
Published: Friday, February 26, 2016