Executive Interview : Executives Comment on the Greatest Challenge the Contact Center Industry Has Faced in the Last 12 Months?
We asked Executives: In your opinion, what has been the greatest challenge the contact center industry has faced in the last 12 months?
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Total resources (both in terms of effort and financial resources) for customer service - but especially for contact centers - are limited by organizations due to both economical reasons and digitalization trend."
- Utku Büyükaksoy, Director, Erişim, Turkey
Today's Tip of the Day - Attention To Detail
Published: Tuesday, April 9, 2019
Indonesia Outsourcing Company
We are a global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliv...
|Hinduja Global Solutions Ltd.|
A global provider in business process management (BPM) and optimising the customer experience lifecycle, HGS is helping to make its clients more competitive every day. HGS combines technology-powered ...
Telecontact - is an outsourcing contact center. Telecontact started it's operations in 1999 among first outsourcing call centers in Russia. Now the company operates a distributed contact center sys...