Executive Interview : GOLD Award winners 2015 - Interview With Ricardo Fernandes from Teleperformance Portugal
Can you tell us about the company you work for, the center you work in and your role?
Teleperformance Portugal is not only a leader in the Portuguese market, but also a leader in Portugal for the export of Customer Experience Management and shared services to international markets. More than 1,900 of our 4,800 employees are assigned to projects for over 52 countries, communicating in 28 different languages. Teleperformance Portugal is one of the centers of excellence of the Teleperformance Group in the world.
Which Top Ranking Performer Awards did you enter and why did you choose them in the first place?
Best Mega Contact Centre & Best in Social Media. Teleperformance Portugal is strategically focused in the EMEA market space.
You won one or more GOLD medals - how do you feel about being a champion?
I'm very proud to belong to such a club of best practices networkers, that really enhances my professional competencies and personal motivation.
Can you tell us about the sense of pride you have now that you won a medal for your company and country?
I feel very proud by achieving this major recognition, and to have the opportunity to dedicate this honor to my company, colleagues, and business partners.
How does your company justify your involvement in this process? i.e. how do they know its valuable enough to participate?
At Teleperformance we are absolutely convinced this event provides a strategic competitive advantage in terms of marketing positioning, knowledge growth, and business networking.
For those who are considering entering these awards, what would you say to those who are not sure about the value of these particular awards?
If you miss it, you really miss added value.
Lastly, as you have been to one of our events, how would you describe the ideas from fellow presenters?
The ideas and insights I shared had the power to make me think outside the box, and decide to innovate in new areas I never tought before.
ContactCenterWorld.com is the Global Association for Contact Center and Customer Engagement Best Practices and is the largest networking group for contact center industry professionals with over 145,000 professional members. Founded in 1999, ContactCenterWorld.com helps members improve service, performance, reduce costs, enhance sales and employee engagement.
About the Top Ranking Performer Awards
The annual Top Ranking Performer Awards was established in 2006 and is regarded by some as the Olympics of the contact center world as companies from all around the world compete for these prestigious awards and recognition. The 2016 awards are open already – details at www.ContactCenterWorld.com/worldawards
About the Top Ranking Performers Conferences
The annual Top Ranking Performer Conference was co-established in 2006 to run alongside the Top Ranking Performer Awards and is the most recommended industry conference in the contact center World. Delegates from all over the world attend and hear best practices shared by those who run centers. 4 events are run annually – one in Asia Pacific, one in Europe and 2 in North America – details at www.ContactCenterWorld.com/conferences
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About Teleperformance Portugal:
Teleperformance has the largest global footprint in the industry with more than 250 Contact Centers, presence in 46 Countries, servicing over 75 markets. Teleperformance started operations in Portugal in February 2000, after the acquisition of Plurimarketing (established in 1994), already then a quality standard for Contact Center outsourcing in our market. With over 4.000 workstations, we are today the most dynamic Contact Center outsourcer in Portugal.
Published: Friday, August 14, 2015