Executive Interview : GOLD Award winners 2015 - Interview With Ricardo Fernandes from Teleperformance Portugal
Can you tell us about the company you work for, the center you work in and your role?
Teleperformance Portugal is not only a leader in the Portuguese market, but also a leader in Portugal for the export of Customer Experience Management and shared services to international markets. More than 1,900 of our 4,800 employees are assigned to projects for over 52 countries, communicating in 28 different languages. Teleperformance Portugal is one of the centers of excellence of the Teleperformance Group in the world.
Which Top Ranking Performer Awards did you enter and why did you choose them in the first place?
Best Mega Contact Centre & Best in Social Media. Teleperformance Portugal is strategically focused in the EMEA market space.
You won one or more GOLD medals - how do you feel about being a champion?
I'm very proud to belong to such a club of best practices networkers, that really enhances my professional competencies and personal motivation.
Can you tell us about the sense of pride you have now that you won a medal for your company and country?
I feel very proud by achieving this major recognition, and to have the opportunity to dedicate this honor to my company, colleagues, and business partners.
How does your company justify your involvement in this process? i.e. how do they know its valuable enough to participate?
At Teleperformance we are absolutely convinced this event provides a strategic competitive advantage in terms of marketing positioning, knowledge growth, and business networking.
For those who are considering entering these awards, what would you say to those who are not sure about the value of these particular awards?
If you miss it, you really miss added value.
Lastly, as you have been to one of our events, how would you describe the ideas from fellow presenters?
The ideas and insights I shared had the power to make me think outside the box, and decide to innovate in new areas I never tought before.
Today's Tip of the Day - 5 Ways To Start Motivating Agents Today!
More Editorial From Teleperformance Portugal
About Teleperformance Portugal:
Teleperformance has the largest global footprint in the industry with more than 250 Contact Centers, presence in 46 Countries, servicing over 75 markets. Teleperformance started operations in Portugal in February 2000, after the acquisition of Plurimarketing (established in 1994), already then a quality standard for Contact Center outsourcing in our market. With over 4.000 workstations, we are today the most dynamic Contact Center outsourcer in Portugal.
Published: Friday, August 14, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Centris Information Services|
Centris Information Services is a nearshore customer contact center focusing on bilingual call center and support services.
Genpact is a Business process outsourcing (BPO) company in India. It was formerly a GE owned company called GE Capital International Services or GECIS. It operates from India, China, Guatemala, Hungar...
Firstsource employs nearly 27,000 worldwide at 46 centers in the U.S., United Kingdom, India, the Philippines and Sri Lanka, serving more than 100 clients in the banking, insurance, health care, media...