2017 BEST PRACTICEs CONFERENCES SERIES - BOOK YOUR PLACE TODAY!Other Events
EUROPE, Middle EAST & AFRICASTARTS IN:
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
Executive Interview : How Do You Intend To Improve Your Contact Center In 2016?
ContactCenterWorld.com asked contact center industry Executives from around the world about what they intend to improve in their center in the coming year. The answers vary in terms of focus but perhaps you might be focusing on some of the same things as well.
"I am a great believer of W. Edwards Deming’s quote "In God we trust, rest everyone bring data" and in today’s data driven world we can only experience the bliss of better and improved performance by utilizing the data and devising data driven approaches."
|- Sunil Kappal, Manager Process Excellence, R Systems, India|
"Engage and empower the people and ask them empowering questions in order to improve the business. Leaders must act with the Team. The answer is always with them."
|- Yunus Mucaz, Freelance Management Consultant, Sigorta Ofisi, Turkey|
"Redefine the KPI's to focus on the customer experience."
|- Niels Kjellerup, Manager, Resource International, Australia|
"We will measure our success based upon the impact that we have effectively empowered CSR’s to improve the experience of their customers."
|- Andrew Shockney, Founder, What Box Consulting Group, United States|
"We will improve by reducing effort for our employees and customer while improving their experiences. Both employees and customers will be part of a strategic engagement of reducing effort."
|- Sandy Morrison, Director of Customer Experience, Whirlpool Customer eXperience Center, United States|
"Engage staff more by forums."
|- Zaneta Reed, Group Client Services Director, National Tyre Service Limited, United Kingdom|
"Coach from the top down."
|- Lee Pemberton, Vice President, Inspired Performance Solutions, United States|
ContactCenterWorld.com is the Global Association for Contact Center and Customer Engagement Best Practices and is the largest networking group for contact center industry professionals with over 145,000 professional members. Founded in 1999, ContactCenterWorld.com helps members improve service, performance, reduce costs, enhance sales and employee engagement.
About the Top Ranking Performer Awards
The annual Top Ranking Performer Awards was established in 2006 and is regarded by some as the Olympics of the contact center world as companies from all around the world compete for these prestigious awards and recognition. The 2016 awards are open already – details at www.ContactCenterWorld.com/worldawards
About the Top Ranking Performers Conferences
The annual Top Ranking Performer Conference was co-established in 2006 to run alongside the Top Ranking Performer Awards and is the most recommended industry conference in the contact center World. Delegates from all over the world attend and hear best practices shared by those who run centers. 4 events are run annually – one in Asia Pacific, one in Europe and 2 in North America – details at www.ContactCenterWorld.com/conferences
Today's Tip of the Day - Multi-Media Channeling
Published: Wednesday, February 10, 2016