Executive Interview : Is Customer Service Better or Worse Than a Year Ago
Do you feel the service you personally get as a customer is better or worse than it was a year ago? Please share some examples to illustrate your view.
|"better" < br > < br > - Tayaa Franck, Manager, AMETHYSTE BUSINESS CONSULTING, Morocco|
|"The service level improved. < br > The service level improved and the waiting time decreased also the customers are happier and rated us better in the customer satisfaction survey" < br > < br > - Amer Moussa, Contact Center Manager, DMCC, United Arab Emirates|
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|"I feel it depends on the service. Some utilities went worse, most Pharma industry went better." < br > < br > - Rodrigo Borgia, CEO, Gamifica, Argentina|
|"it is better. majority of the service does not require your personal presence and you can do them online." < br > < br > - Sherif Mohamed Abd El Salam, Senior Operation Manager, al Hilal Bank, United Arab Emirates|
|"Service from traditional ILECS is just terrible. WindStream and AT&T, etc. Much better at newer VoIP providers in our experience." < br > < br > - Allan Fromm, President, AnSer Services, United States|
|"Difenately, with time the process has improved which also means there is a scope of improvement." < br > < br > - Minnat Hashmi, Director, iTech Solutions, India|
|"Its both. Companies that are more hungry to grow generally bypass the customer experience whereas companies that are built to last, do consider customer service as key for long term gains." < br > < br > - Arijit Chatterji, CBO, C-Zentrix, India|
|"Better overall." < br > < br > - Tom Sultenfuss, President, ContactWorks, United States|
|"No real change." < br > < br > - Eric Klein, COO, Cloudonix, United States|
|"Better. There are more mobile apps and self-service options including chatbots, with some prominent success stories in Australia such as Transport for NSW's RITA." < br > < br > - Sharon Melamed, Managing Director, Matchboard, Australia|
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Published: Wednesday, March 13, 2019
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