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Executive Interview : Is Entering An Awards Program Justifiable For A Company?
Pride, recognition, marketing opportunities, benchmarking, sens of accomplishment - the reasons for entering the Top Ranking Performers Awards are seemingly endless. With the entry deadline for entering this year's Top Ranking Performers Awards just days away, (Jan. 17th, 2016) we asked some past champions about how they justify entering to their company?
"ContactCentreWorld.com has been running this awards program for 10 years and much research has been done to understand the value of the process."
|- Ronelle Cain, Contact Centre Manager: Electronic Media, Multichoice South Africa, South Africa|
"The CCW organization can bring me out of my comfort zone and help me to learn from other businesses that are in the same service industry. Sharing best practices or even lesson learned."
|- Suntaree Phuvathanarak, Senior Customer Care Center Manager, DKSH (Thailand) Limited, Thailand|
"Yes, our company is very selective in choosing the people who have ability to join and participate in this competition. Because this event is very prestigious and can help build our company image. Our company and management has qualifications to choose and finally decide to send our people to compete such as:
|- Ellya Poernama Dewy, Supervisor, PT Bank Central Asia, Indonesia|
"We believe that we have the best team and as a company we also have our internal global audits and processes that certify a contact centre regionally as being fit to serve. So the organization also acknowledges that external recognition and certification further validates our commitment to excellence."
|- Desmond Henry Leo, Key Account Support Manager, DHL International (S) Pte Ltd, Singapore|
"The R.O.I. on sharing with colleagues from across the globe is unbeatable."
|- Neal Topf, President, Callzilla, United States|
"Whenever we participate in a new event or awards program, we always question whether the time and effort will pay off. In this case, we knew that the Contact Center World awards had an excellent reputation in the industry, and we came to the conclusion that it was something we should try. Having now attended the event and gone through the process, we are confident that the awards program is something we will definitely pursue very actively again next year. The event provided great networking and educational opportunities, and we were definitely excited to be able to share our stories with an audience of like-minded people."
|- Andrew Kokes, SVP Marketing, Hinduja Global Solutions USA, United States|
"It is always good to be able to tell our customers that our service is world class."
|- Slavena Summerfield, Head of Call Center, CEZ Customer services Ltd., Czech Republic|
ContactCenterWorld.com is the Global Association for Contact Center and Customer Engagement Best Practices and is the largest networking group for contact center industry professionals with over 145,000 professional members. Founded in 1999, ContactCenterWorld.com helps members improve service, performance, reduce costs, enhance sales and employee engagement.
About the Top Ranking Performer Awards
The annual Top Ranking Performer Awards was established in 2006 and is regarded by some as the Olympics of the contact center world as companies from all around the world compete for these prestigious awards and recognition. The 2016 awards are open already – details at www.ContactCenterWorld.com/worldawards
About the Top Ranking Performers Conferences
The annual Top Ranking Performer Conference was co-established in 2006 to run alongside the Top Ranking Performer Awards and is the most recommended industry conference in the contact center World. Delegates from all over the world attend and hear best practices shared by those who run centers. 4 events are run annually – one in Asia Pacific, one in Europe and 2 in North America – details at www.ContactCenterWorld.com/conferences
Today's Tip of the Day - Implementation Is Not Magic!
Published: Thursday, January 14, 2016