Executive Interview : Recommendations To Help Manage The Virus Impact. - Part 1
What recommendations can you share with others who are looking for ideas on what they can do to help manage the effects of the virus on their business?
Contact Center Agent
"- give a free mask everyday to every sick staff or prevent them entering building premises (work from home)
- optimalize a video conference for any staff who work at home so they can keep productive and functional.
- a medical check up before and after entering the building.
- free influenza vaccination shot to all employees once a year"
PT Pertamina (Persero) has now journeyed with over six decades of experience in the energy industry. Pertamina continues to work hard in building the nation through strengthening its commitment in the... (read more)
"Make sure you have effective BCP’s in place, look at other office space you have that is not utilised. Twice daily temp checks, isolate staff who have colds, look at work from home options, regular sanitse the contact centre. Conduct dry runs of your BCP"
A Christian Not for Profit company serving the community and aged care sectors in Sydney
Manager, Product Support & Training
"Plan to deal with the problem before it occurs. Almost everyone has a disaster plan, go through it and identify any gaps this situation might introduce and fill those gaps in before you have to enact the plan. (Laptops, softphones, USB headsets) Communicate often and transparently with employees about what you're doing to manage the situation."
We are a Canadian agriculture software company, offering record-keeping software that is solid, simple and built for the farm.
Independent consultant for managing call / contact centers
"wash hands more often with operators, ventilate the room and wet cleaning"
We are a small Call Center located in the coast of Honduras, Central America, near to Bay Island, with vast experiences in Sales, marketing, lead Generation, Real State, Surveys and Medical interpreta... (read more)
Director of Customer Experience and Consumer Care
Costa Del Mar Online Store
"Be open & flexible to try new things. Something that may not have been considered in the past may need to be looked at now as a new way to do business. Be flexible with staffing - can cross-functional areas of the business step in to help each other out."
Cloudyflex was founded by a team with over 20 years experience in Digital Marketing and After Sales Service processes. Cloudyflex's mission is to provide business customers with full support of clo... (read more)
Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communica... (read more)
"Put your people first. Be transparent. It's a fluid situation so people understand we don't have all the answers. We have cross-functional calls multiple times a day to stay on top of the situation and maintain the health and safety of our employees above all else."
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1... (read more)
Head of Contact Center
Directorate General of Treasury
"I think all contact centers should isolated themself and encourage agents to work from home rather than go and meet other people at the office. It will affect the service but I suggest not all channels should be a lockdown, people can still reach us from email or chatting."
Directorate General of Treasury is a part of Ministry of Finance of the Republic of Indonesia.
Regional Head of Service Delivery APAC
"Equipped your staff with the correct COVID-19 information to avoid unnecessary panic or exploit of MCs to stay at home.
Defer all none essential travel either business or leisure.
Employee engagement via virtual videos and motivation, food and transport arrangement for those in places with partial lock down.
Constant communication and briefing by medical experts, do not be influenced by fake news over social media."
Aspire Lifestyles is a global provider in B2B benefit solutions and concierge services. Our wide range of custom-built programs is designed to anticipate the needs of our client’s most valued custome... (read more)
our company is a dealing wholesaler, distributor and service provider in the fields of communication.
Media Consultancy, PR, Advertising & BPO. A multidisciplinary Service Provider expanding internationally. Integrated with International Federation of Journalists, Press foundation of Pakistan and Paki... (read more)
"Create a remote workforce plan, automate HR, Payroll Processing and Leave Management online. Add an on-demand pay feature that lets employees draw money when they need it directly from their cell phone and not have to wait until payday and come into the office to pick up a check. Use pay-cards for employees whom do not use banking or online banking."
Tapcheck offers a free for Employers highly-impactful financial wellness benefit that employers can offer to their employees that automates the ability for employees to access their earned pay on-dem... (read more)
AsiaCell Telecom Company is a Iraqi telecommunications company that offers mobile phone services and Mobile Internet mainly in Iraq.
Chief Strategy Officer
"Have to promptly and effectively address any staff concern as everyone will be nervous and there is plenty of untrue news on the internet. Also need to correctly manage client's / customer's expectation upfront during this crisis situation to minimize unnecessary stress to among all parties"
Founded in 1997 and headquartered in Shanghai, 800 TeleServices is a North Asia Pacific anchored outsourced contact center service bureau with operation centers in Shanghai, Kun Shan, Guangzhou, Chong... (read more)
Managing Director (CXO)
"Split up the groups of people and let as many as you can work remotely. The issue at my company is not stopping people from being infected, it is prevent losing to many to isolation at the same time and we will not be able to run the key elments of the business."
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Published: Monday, March 23, 2020
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