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Executive Interview : Recommendations To Help Manage The Virus Impact. - Part 1

What recommendations can you share with others who are looking for ideas on what they can do to help manage the effects of the virus on their business?

Dimitri Pratamaputera Irman
Contact Center Agent
Pertamina
Indonesia

"- give a free mask everyday to every sick staff or prevent them entering building premises (work from home)

- optimalize a video conference for any staff who work at home so they can keep productive and functional.

- a medical check up before and after entering the building.

- free influenza vaccination shot to all employees once a year"
About Pertamina

PERTAMINA's activities in conducting business in the field of energy and petrochemicals, divided into two sectors, namely Hulu and Hilir, and supported by the activities of Subsidiaries and Joint Vent... (read more)
 
Charles Jackson
Vendor Manager
Singapore

"Make sure you have effective BCP’s in place, look at other office space you have that is not utilised. Twice daily temp checks, isolate staff who have colds, look at work from home options, regular sanitse the contact centre. Conduct dry runs of your BCP"

 
J N
20 South Partners, LLC
United States

"Be proactive about communications to employees, customers and vendors."

 
Roy Hazelwood
Manager Customer Contact Centre
Anglicare Sydney
Australia

"Use video conferencing and train in hand washing and no contact split team's to different locations and no nonessential travel"
About Anglicare Sydney

A Christian Not for Profit company serving the community and aged care sectors in Sydney
 
Steven Tippe
Manager, Product Support & Training
FCC AgExpert
Canada

"Plan to deal with the problem before it occurs. Almost everyone has a disaster plan, go through it and identify any gaps this situation might introduce and fill those gaps in before you have to enact the plan. (Laptops, softphones, USB headsets) Communicate often and transparently with employees about what you're doing to manage the situation."

 
Dmitriy Kolinko
Independent consultant for managing call / contact centers
Independent
Ukraine

"wash hands more often with operators, ventilate the room and wet cleaning"

 
Roger Calix
Manager
Caribbean Contact Center
Honduras

"I think that the most recommendable thing is that if cases arise, that cases are sure to arise, people who may be infected should be sent to the hospital and in extreme cases seek alternatives to operate from their homes."
About Caribbean Contact Center

We are a small Call Center located in the coast of Honduras, Central America, near to Bay Island, with vast experiences in Sales, marketing, lead Generation, Real State, Surveys and Medical interpreta... (read more)
 
Heather Bissell
Director of Customer Experience and Consumer Care
Costa Del Mar Online Store
United States

"Be open & flexible to try new things. Something that may not have been considered in the past may need to be looked at now as a new way to do business. Be flexible with staffing - can cross-functional areas of the business step in to help each other out."

 
Haluk Cavusoglu
CEO
Cloudyflex
Turkey

"Using Online Meeting tools as much as they can"
About Cloudyflex

Cloudyflex was founded by a team with over 20 years experience in Digital Marketing and After Sales Service processes. Cloudyflex's mission is to provide business customers with full support of clo... (read more)
 
Dave D'Arcy
Senior Director International Care and Tech Support
Vonage
United Kingdom

"Cloud solutions will allow operations to work from any location. Companies like Vonage have a CCaaS and UCaaS solution"
About Vonage

Vonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communica... (read more)
 
Elizabeth Glagowski
Public Relations
TTEC
United States

"Put your people first. Be transparent. It's a fluid situation so people understand we don't have all the answers. We have cross-functional calls multiple times a day to stay on top of the situation and maintain the health and safety of our employees above all else."
About TTEC

TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digita... (read more)
 
Arif Mehmood
Manager Operations
Luza Corp
India

"Help employees set up kind of skeleton infrastructure at home and allow them to work from home."

 
Nugroho Juli Purnama
Head of Contact Center
Directorate General of Treasury
Indonesia

"I think all contact centers should isolated themself and encourage agents to work from home rather than go and meet other people at the office. It will affect the service but I suggest not all channels should be a lockdown, people can still reach us from email or chatting."
About Directorate General of Treasury

Directorate General of Treasury (DGT) is an Indonesian government unit under the Ministry of Finance responsible for the nation's finance including state revenue, payment, accounting, and reporting.
 
Jacque Lim
Regional Head of Service Delivery APAC
Aspire Lifestyles
Singapore

"Equipped your staff with the correct COVID-19 information to avoid unnecessary panic or exploit of MCs to stay at home.

Defer all none essential travel either business or leisure.

Employee engagement via virtual videos and motivation, food and transport arrangement for those in places with partial lock down.

Constant communication and briefing by medical experts, do not be influenced by fake news over social media."

 
Mohammadreza Riazi
Trade Manager
Baran Communication Center
Iran

"We suggest take time to think about ideas which can help them avoid being infected by the virus"
About Baran Communication Center

our company is a dealing wholesaler, distributor and service provider in the fields of communication.
 
Maaz Ahmad
Customer Service Professional
Jazz
Pakistan

"Say it out Loud. Seek Assistance if needed. Collaborate with other similar businesses in the market Build a co working space till there is a solution to this pandemic"

 
Susan Kendall
President
Tapcheck
United States

"Create a remote workforce plan, automate HR, Payroll Processing and Leave Management online. Add an on-demand pay feature that lets employees draw money when they need it directly from their cell phone and not have to wait until payday and come into the office to pick up a check. Use pay-cards for employees whom do not use banking or online banking."
About Tapcheck

Tapcheck offers a free for Employers highly-impactful financial wellness benefit that employers can offer to their employees that automates the ability for employees to access their earned pay on-dem... (read more)
 
Hisham Hajar
CC Director
Asiacell
Iraq

"To have the right infrastructure to enable working from home to all employees"
About Asiacell

AsiaCell Telecom Company is a Iraqi telecommunications company that offers mobile phone services and Mobile Internet mainly in Iraq.
 
Leonard Chan
Chief Strategy Officer
800 TeleServices
China

"Have to promptly and effectively address any staff concern as everyone will be nervous and there is plenty of untrue news on the internet. Also need to correctly manage client's / customer's expectation upfront during this crisis situation to minimize unnecessary stress to among all parties"

 
Skuli Skulason
Managing Director (CXO)
Reykjavik Energy
Iceland

"Split up the groups of people and let as many as you can work remotely. The issue at my company is not stopping people from being infected, it is prevent losing to many to isolation at the same time and we will not be able to run the key elments of the business."

 

Today's Tip of the Day - Outsourcing Service Agreements

Read today's tip or listen to it on podcast.

Published: Monday, March 23, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
PH: 612-601-1095

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 

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