Executive Interview : Saving Money Vs. Customer Service - What Is The Answer? 12 Ideas To Help You
Being instructed to cut costs is never an easy thing. There always seems to be pressure to do things faster, more efficiently and at a lower price. ContactCenterWorld.com sought out the advice of some of our members and asked: What tip or piece of advice would you give to a contact center leader who is under pressure from the board to cut costs when you know it will affect customer service?
- Siala Uepa-Holmes, Customer Service Manager, Debitsuccess, New Zealand
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- Ronald Hughes, Master/PhD Student, skills assessment academy, Ireland
- Jeannette Eason, Busines Lead, Maximus, Canada
- Becky Saurers, Contact Center and Learning Consultant, Saurers Consulting, United States
- Aleš Neveselý, Senior Vice President of Customer Support Services, Y Soft Corporation, a.s., Czech Republic
Today's Tip of the Day - Do Your Wall Boards Really Help?
Published: Thursday, October 8, 2015
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