Cookie Preference Centre

Your Privacy

Strictly Necessary Cookies

Performance Cookies

Functional Cookies

Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies
Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies
Active

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies
Active

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

Targeting Cookies
Active

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER

Raju Shokeen
Head - WFM & MIS (South Africa)

iSON XPERIENCES

430

MEMBER

Mauricio Velasquez
Managing Director

Velasquez & Company SAS

MEMBER

Laila Almalki
CS Planning &Development Manager

NCGR

MEMBER

David
Manager

Precision Consulting LLC

MEMBER

Jazlan Azizy Bin Jusoh
General Manager

VADS Business Process Sdn Bhd.

MEMBER

Nikola Cocovic
Head of Partnerships

Graphlogic

Executive Interview : Security Of Information & Working From Home - Members Share What They Do!

#contactcenterworld

We asked: Many people were concerned about security of information with remote agents - how have you handled this in your business so its not an issue?

Simon Pearton-Hindley
Head of International Business development
TELUS International
Austria

"With the use of secure VPN's and enhanced WFH contracts, we ensure that our partner’s data is as secure as it can be. Employees’ computers especially turn in to terminals where they can access our secure environment, limiting their ability to save or copy data directly to their computers."

About TELUS International

TELUS International (NYSE and TSX: TIXT) designs, builds and delivers digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the ful... (read more)

RK K
.
Coca-Cola Europacific Partners Indonesia
Indonesia

"First of all, the employees in CCAI work using laptop that are joined to the company domain only. Also our security platform enable the IT team to monitor and even prevent the unwanted access to certain websites especially when using public network.

There are also some guidance following the IT policy that has to be complied by all employees such as :
- Not installing, copying, or storing pirated software to company computer.
- avoid using unknown public network such as free wi-fi or anything without credentials
- not accessing dangerous sites that might potentially harm the computer or spread malware and virus
- not using company laptops for other purposes than for office activities

The company also provide a self learning module for Cyber Security Courses which is mandatory to all CCAI employees. this module covers how to protect our device, furthermore how to deal with security threat or how to identify one."

About Coca-Cola Europacific Partners Indonesia

Coca-Cola Europacific Partners is one of the leading consumer goods companies in the world. We are in the privileged position of making, moving and selling some the world’s most loved brands – helping... (read more)

Brian Flygare
Associate VP; Remote Telemarketing and Client Support Center
Credit Europe Bank
Russia

"Security of information is critical; working in a bank; opening screens;
but as we said before we built this business model years ago; we just couldn't realize work at home until the epidemic; we did hugely improve that technical set up for work at home"

About Credit Europe Bank

Retail Bank in Russian Federation; Selling Credit Cards, Consumer Cash, Auto, Travel Loans;

Christopher James Stewart
Senior Director | Head of Contact Centre
DHL Express (S) Pte Ltd
Singapore

"Our agents all work from hone through secure VPN which protected information"

About DHL Express (S) Pte Ltd

DHL is the global market leader in the logistics industry. DHL commits its expertise in international parcel, express, air and ocean freight, road and rail transportation, contract logistics and inter... (read more)

Stephen Pace
CEO
SJS Solutions
United Kingdom

"I leave that to my head of tech."

About SJS Solutions

Founded in 2001 SJS Solutions is a provider in contact center optimisation. It’s no secret that people are the most expensive part of any contact centre operation. How do you motivate, protect, engage... (read more)

Eko Wiyanto
Director -- Lead Consultant
Service In Mind - PT. Service Mandiri Indonesia
Indonesia

"not applicable, but my view yes, we need to anticipate security data issue . We need to talk with technical team more to anticipate it, how to limit agent access only for mandatory/important things. Give agent NDA at join time and control as aspect of data exchange. Technical team should have the solution on it."

About Service In Mind - PT. Service Mandiri Indonesia

We are consulting and training center for Customer Care, focusing to contribute on service and customer engagement area both traditionally and digitally

Eric Klein
COO
Cloudonix
United States

"We are using our own services to make sure that we keep things secure."

About Cloudonix

Cloudonix, the #DoMore Business Platform, accelerates revenues using Communications. Through it's Software Defined Communications platform, Cloudonix integrates easily with existing on-premise or clou... (read more)

Clive Elleforde
CRO
Sovran AI
United Kingdom

"We are already secure, the CV-19 doesn't effect us"

About Sovran AI

Sovran provides hybrid NLP voice-powered automation (VPA) to business and contact centers globally in any language. Our technology enables clients to have our VPA in days, ready to deploy for both in-... (read more)

Eugene Merckel
Principal Business Unit Head
Merchants SA (South Africa)
South Africa

"We have not seen it has a major impact."

About Merchants SA (South Africa)

Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on... (read more)

Saravanan Belusami
Ceo Ptvads
PT VADS Indonesia
Indonesia

"Both have been taken care of utilizing the power of tools"

About PT VADS Indonesia

We provide Contact Center and Digital Services Solution, Customer Services Learning Center, Human Capital Management, Omni-channel Strategy, Contact Center as a Service (CCaaS), Blockchain Secure Auth... (read more)

Esra Eren
Group Manager
Aegon Turkey
Turkey

"The security layers applied in the office continue from the home. We work with a VPN connection."

Jacque Lim
First VP, Group Head of Operational Excellence
United Overseas Bank Ltd
Singapore

"We have a thorough review on remote agents by our Security and Compliance team and ensure that this is being covered as part of our audits and certification in taking account all relevant set ups and infrastructures as well as to meet all compliance requirements. Our Security and Compliance team as well as professional audit company have then done an assessment on our remote agents capability and provided an attestation to the capability and the practice."

About United Overseas Bank Ltd

United Overseas Bank Ltd

Ikenna Odike
CEO
Outcess
Nigeria

"Agents have a secured VPN installed on their systems"

Safwan AlZuhaili
Communication Center and Operation Manager
BAB International Corporation
Saudi Arabia

"Of course it's very important, and we are securing our infrastructure"

Greg Taylor
Team Leader II
Realpage
United States

"Our company has been phenomenal in this area!"

About Realpage

Located in Dallas, RealPage provides on demand (also referred to as “Software-as-a-Service” or “SaaS”) products and services to apartment communities and single family rentals across the United States... (read more)

Read today's tip or listen to it on podcast.

Published: Monday, May 3, 2021

Printer friendly version

2024 Buyers Guide
Get Listed
Inbound Call Handling Services

1.)

Premium Listing

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.)

Digital Wholesale Solutions

International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).

We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

3.)

Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk