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Executive Interview : Staying Motivated Working From Home! - Exclusive Interview With Alvaro from SUARNET SRL

How do you stay motivated to work from home day in day out and not see your colleagues in person?
We set real goals and as a team we seek to achieve them, there comes the challenge and the motivation and our spirit.

Many of us have been asked to isolate ourselves from others i.e. stay at home for some time - have you started any new hobbies or interests? if so, can you share some ideas on what you now do to keep yourself occupied during these challenging times?
Well, personally I believe if we do not get out of this social distancing, without having read at least a couple of books, learned a new skill, or developed a talent, because the only thing I lacked was discipline.

Get up early, take a good shower, have breakfast and connect to the office, then lunch and at a certain time you must connect with yourself and your family, there are many ways to communicate with our family.

it is important to exercise and eat healthy, sleep your 7 hours and live life

For managers who have teams working from home - what do you do to stay in touch and make sure your staff are motivated and happy with the change in working environment?
This is where the challenge is and the bigger your structure is we must be clear about the objectives but we must get involved in the personal and emotional needs to be focused.

The leaders of each organization or company will be of great importance in this challenge.

On the other hand, carrying out remote activities and letting the collaborator know to support him and supporting him will be very helpful and highly valued.

When we worked in offices / centers many of us participated in social activities and had some company perks (maybe free lunch etc) - what is your company doing to make up for these face to face social activities and other perks we now lost by working at home?
Organizing video conferences to highlight the staff that stood out in the week, celebrate their birthday and send them a personalized message, on the other hand, it is highly necessary to see that the collaborator has all the minimally necessary resources.

Example organize internal groups to concentrate information on suppliers of supplies or food that can provide assistance to our staff.

If the budget makes it easier, send them coupons with reserved places (only if possible) but at the same time provide psychological assistance to participate in recreational activities. example perform Zumba or physical exercises.


For those who are NEW to working from home - When things get back to normal after the pandemic (virus) do you think you would prefer to work back in an office or work from home or split time between work at home and the office? Please explain your answer
Well, when this walk (COVID-19) the world will no longer be the same as we knew 1 month ago, companies are going to be reduced and work at home will be normal and spread throughout the world.

Those who have the functional and emotional conditions to continue working, I think they should be maintained but we should also motivate them to socially relate when the conditions are right.


Today's Tip of the Day - Memorable Numbers?

Read today's tip or listen to it on podcast.

Published: Monday, April 27, 2020

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A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
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