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Executive Interview : Staying Motivated Working From Home! - Exclusive Interview With Alvaro from SUARNET SRL

How do you stay motivated to work from home day in day out and not see your colleagues in person?
We set real goals and as a team we seek to achieve them, there comes the challenge and the motivation and our spirit.

Many of us have been asked to isolate ourselves from others i.e. stay at home for some time - have you started any new hobbies or interests? if so, can you share some ideas on what you now do to keep yourself occupied during these challenging times?
Well, personally I believe if we do not get out of this social distancing, without having read at least a couple of books, learned a new skill, or developed a talent, because the only thing I lacked was discipline.

Get up early, take a good shower, have breakfast and connect to the office, then lunch and at a certain time you must connect with yourself and your family, there are many ways to communicate with our family.

it is important to exercise and eat healthy, sleep your 7 hours and live life

For managers who have teams working from home - what do you do to stay in touch and make sure your staff are motivated and happy with the change in working environment?
This is where the challenge is and the bigger your structure is we must be clear about the objectives but we must get involved in the personal and emotional needs to be focused.

The leaders of each organization or company will be of great importance in this challenge.

On the other hand, carrying out remote activities and letting the collaborator know to support him and supporting him will be very helpful and highly valued.

When we worked in offices / centers many of us participated in social activities and had some company perks (maybe free lunch etc) - what is your company doing to make up for these face to face social activities and other perks we now lost by working at home?
Organizing video conferences to highlight the staff that stood out in the week, celebrate their birthday and send them a personalized message, on the other hand, it is highly necessary to see that the collaborator has all the minimally necessary resources.

Example organize internal groups to concentrate information on suppliers of supplies or food that can provide assistance to our staff.

If the budget makes it easier, send them coupons with reserved places (only if possible) but at the same time provide psychological assistance to participate in recreational activities. example perform Zumba or physical exercises.

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For those who are NEW to working from home - When things get back to normal after the pandemic (virus) do you think you would prefer to work back in an office or work from home or split time between work at home and the office? Please explain your answer
Well, when this walk (COVID-19) the world will no longer be the same as we knew 1 month ago, companies are going to be reduced and work at home will be normal and spread throughout the world.

Those who have the functional and emotional conditions to continue working, I think they should be maintained but we should also motivate them to socially relate when the conditions are right.


Today's Tip of the Day - Do Your Agents Have All The Right Tools?

Read today's tip or listen to it on podcast.

Published: Monday, April 27, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

4.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

5.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

6.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 
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