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Executive Interview : Staying Motivated Working From Home! - Exclusive Interview With Durga Radhakrishnan from Accordia Solution

How do you stay motivated to work from home day in day out and not see your colleagues in person?
I keep myself updated with emails from my colleagues and continue to communicate via conference call, Whatsapp and Emails as well. If for further discussion, we plan to utilize the digital channels such as Zoom. Besides that, I listen to Saxophone music via Youtube just to get myself relaxed and calm during these trying times.


Many of us have been asked to isolate ourselves from others i.e. stay at home for some time - have you started any new hobbies or interests? if so, can you share some ideas on what you now do to keep yourself occupied during these challenging times?
My hobbies during these testing times range from reading in-depth articles on customer experience, contact center to novels on mystery crimes plus writing blog posts on a weekly basis.


For managers who have teams working from home - what do you do to stay in touch and make sure your staff are motivated and happy with the change in working environment?
Provide ideas and feedback through Email and Whatsapp Group.

When we worked in offices / centers many of us participated in social activities and had some company perks (maybe free lunch etc) - what is your company doing to make up for these face to face social activities and other perks we now lost by working at home?
I am given the flexibility to work from home.

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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For those who are NEW to working from home - When things get back to normal after the pandemic (virus) do you think you would prefer to work back in an office or work from home or split time between work at home and the office? Please explain your answer
I prefer both because I enjoy both. I have worked from home before and I'm able to get work done even if there are distractions around me. The best part about work from home is flexibility and productivity.


About Accordia Solution:
Company LogoAccordia Solution is a developer of Contact Center Solutions specifically targeted at the micro, small and medium operations. Our flagship product, the, Accordia Customer Interaction Suites (CIS) of solutions, offers comprehensive functionality that helps organizations of any size across the industry worldwide take advantage of technologies, strategies and processes adopted by larger organizations. We strive to assist and enable organizations to compete on an equal footing in the industry by streamlining their customer interaction strategies.
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Today's Tip of the Day - Channel Selection

Read today's tip or listen to it on podcast.

Published: Tuesday, April 14, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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