How do you stay motivated to work from home day in day out and not see your colleagues in person?
I keep myself updated with emails from my colleagues and continue to communicate via conference call, Whatsapp and Emails as well. If for further discussion, we plan to utilize the digital channels such as Zoom. Besides that, I listen to Saxophone music via Youtube just to get myself relaxed and calm during these trying times.
Many of us have been asked to isolate ourselves from others i.e. stay at home for some time - have you started any new hobbies or interests? if so, can you share some ideas on what you now do to keep yourself occupied during these challenging times?
My hobbies during these testing times range from reading in-depth articles on customer experience, contact center to novels on mystery crimes plus writing blog posts on a weekly basis.
For managers who have teams working from home - what do you do to stay in touch and make sure your staff are motivated and happy with the change in working environment?
Provide ideas and feedback through Email and Whatsapp Group.
When we worked in offices / centers many of us participated in social activities and had some company perks (maybe free lunch etc) - what is your company doing to make up for these face to face social activities and other perks we now lost by working at home?
I am given the flexibility to work from home.
For those who are NEW to working from home - When things get back to normal after the pandemic (virus) do you think you would prefer to work back in an office or work from home or split time between work at home and the office? Please explain your answer
I prefer both because I enjoy both. I have worked from home before and I'm able to get work done even if there are distractions around me. The best part about work from home is flexibility and productivity.
About Accordia Solution:
Accordia Solution is a developer of Contact Center Solutions specifically targeted at the micro, small and medium operations. Our flagship product, the, Accordia Customer Interaction Suites (CIS) of solutions, offers comprehensive functionality that helps organizations of any size across the industry worldwide take advantage of technologies, strategies and processes adopted by larger organizations. We strive to assist and enable organizations to compete on an equal footing in the industry by streamlining their customer interaction strategies.
Published: Tuesday, April 14, 2020
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.
Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.
Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.
- Year-round NTA metadata
- Daily CSV files upload to Customer business applications
- Capture packet to Wireshark for Deep Packet Inspection (DPI)
- detect traffic anomalies
- and more ....
|10.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)