Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Executive Interview : Staying Motivated Working From Home!

In the midst of the Coronavirus pandemic, we asked members around the world how they stay motivated working from home! Read their comments below.

Sarah-Jane Heber-Hall
Operations Director
Computertel Ltd.
United Kingdom

How do you stay motivated to work from home day in day out and not see your colleagues in person?
"We have set up Microsoft Teams, so that we can video call each-other, officially twice a day, but throughout the day too. It helps us all to see a cheery face and reconnect with each-other."
Many of us have been asked to isolate ourselves from others i.e. stay at home for some time - have you started any new hobbies or interests? if so, can you share some ideas on what you now do to keep yourself occupied during these challenging times?
"We hope to go to Greece in the summer, so intend to start to learn some Greek conversation."
For managers who have teams working from home - what do you do to stay in touch and make sure your staff are motivated and happy with the change in working environment?
"Using Microsoft Teams we have been able to stay in contact with each-other throughout the day. We have a morning meeting to assign tasks, obtain feedback, understand any limitations or restrictions from any colleague that day, i.e. unwell, technical issues, etc.. operational or specific assistance etc. and another one at the end of the day too to update and inform each-other and conduct any handovers, if any staff members won't be working the following day. It gives us all a chance to engage with each-other. We also use Slack, so that people can either group chat or chat individually, throughout the day and allow us to manage breaks and lunch times effectively."
When we worked in offices / centers many of us participated in social activities and had some company perks (maybe free lunch etc) - what is your company doing to make up for these face to face social activities and other perks we now lost by working at home?
"N/A"
For those who are NEW to working from home - When things get back to normal after the pandemic (virus) do you think you would prefer to work back in an office or work from home or split time between work at home and the office? Please explain your answer
"I certainly think that when we return to "normal", the way we consider where we conduct our work will become different, as people and employers will weigh up the advantages/benefits and disadvantages/problems that they experienced during this time, so I expect that there will be more flexibility in the opportunity of working from home, that fit certain requirements whereby homeworking appeared to be the most effective method for the Business, and the staff member. The important aspect is that remote working can be productive, effective and does work well, when implemented and managed efficiently and this has now become more apparent than ever."

 
Ring2 Dashboards & Wallboards Free Trial
Djibril Fall
Opérations Manager
ibex.
Senegal

How do you stay motivated to work from home day in day out and not see your colleagues in person?
"I stay motivated because of the music I listen to all day long"
Many of us have been asked to isolate ourselves from others i.e. stay at home for some time - have you started any new hobbies or interests? if so, can you share some ideas on what you now do to keep yourself occupied during these challenging times?
"I take advantage of these moments to chat, play with my wife and my children."
For managers who have teams working from home - what do you do to stay in touch and make sure your staff are motivated and happy with the change in working environment?
"Their performances sufficiently demonstrate the degree of motivation of each. In addition our discussions on the phones reflect their state of mind."
When we worked in offices / centers many of us participated in social activities and had some company perks (maybe free lunch etc) - what is your company doing to make up for these face to face social activities and other perks we now lost by working at home?
"It is replaced by bonuses."
For those who are NEW to working from home - When things get back to normal after the pandemic (virus) do you think you would prefer to work back in an office or work from home or split time between work at home and the office? Please explain your answer
"The two options would be suitable to allow time to be more often with the family and also to meet others (colleagues, clients, etc ...)"
About ibex.

IBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees... (read more)
 
Nikki Bishop
IT Operations Co-Ordinator
Eckoh
United Kingdom

How do you stay motivated to work from home day in day out and not see your colleagues in person?
"Working to help keep the company going, although i miss interaction with my immediate colleagues."
For managers who have teams working from home - what do you do to stay in touch and make sure your staff are motivated and happy with the change in working environment?
"n/a"
For those who are NEW to working from home - When things get back to normal after the pandemic (virus) do you think you would prefer to work back in an office or work from home or split time between work at home and the office? Please explain your answer
"I would like a split between home and office, nice to have the option for work or personal reasons ie a doctors appointment in the middle of the day, or in cases when the car is at the garage or a plumber is required."
About Eckoh

Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal. We’ve an international client base and offices in the UK and US. We're providers in t... (read more)
 
Marisol Martinez
Project Coordinator
Arise Virtual Solutions
United States

How do you stay motivated to work from home day in day out and not see your colleagues in person?
"I've been working from home for over 5-years, so for me it's just another day at work. However, some of our co-workers are new to working from home, and our company has been doing an amazing job at providing them with:
-tips & tricks that other employees share
-work at home best practices
-CEO reach out to employees
-Children's story video time (for parents who have children at home). employees take turns reading a video to our staff's children
-Meme competition"
Many of us have been asked to isolate ourselves from others i.e. stay at home for some time - have you started any new hobbies or interests? if so, can you share some ideas on what you now do to keep yourself occupied during these challenging times?
"No new hobbies, but have started doing more video phone calls with my family."
For managers who have teams working from home - what do you do to stay in touch and make sure your staff are motivated and happy with the change in working environment?
"We conduct frequent video calls with each other vs voice calls. Makes it more interactive."
For those who are NEW to working from home - When things get back to normal after the pandemic (virus) do you think you would prefer to work back in an office or work from home or split time between work at home and the office? Please explain your answer
"I love working from home. True I work longer hours, just because i sometimes lose track of time, but I'm Ok with that."
About Arise Virtual Solutions

Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho... (read more)
 
Durga Radhakrishnan
Copy Writer
Accordia Solution
Malaysia

How do you stay motivated to work from home day in day out and not see your colleagues in person?
"I keep myself updated with emails from my colleagues and continue to communicate via conference call, Whatsapp and Emails as well. If for further discussion, we plan to utilize the digital channels such as Zoom. Besides that, I listen to Saxophone music via Youtube just to get myself relaxed and calm during these trying times."
Many of us have been asked to isolate ourselves from others i.e. stay at home for some time - have you started any new hobbies or interests? if so, can you share some ideas on what you now do to keep yourself occupied during these challenging times?
"My hobbies during these testing times range from reading in-depth articles on customer experience, contact center to novels on mystery crimes plus writing blog posts on a weekly basis."
For managers who have teams working from home - what do you do to stay in touch and make sure your staff are motivated and happy with the change in working environment?
"Provide ideas and feedback through Email and Whatsapp Group."
When we worked in offices / centers many of us participated in social activities and had some company perks (maybe free lunch etc) - what is your company doing to make up for these face to face social activities and other perks we now lost by working at home?
"I am given the flexibility to work from home."
For those who are NEW to working from home - When things get back to normal after the pandemic (virus) do you think you would prefer to work back in an office or work from home or split time between work at home and the office? Please explain your answer
"I prefer both because I enjoy both. I have worked from home before and I'm able to get work done even if there are distractions around me. The best part about work from home is flexibility and productivity."
About Accordia Solution

Accordia Solution is a developer of Contact Center Solutions specifically targeted at the micro, small and medium operations. Our flagship product, the, Accordia Customer Interaction Suites (CIS) of s... (read more)
 
Tahir aka Thomas
Director Call Center Operations
W4Work
Pakistan

How do you stay motivated to work from home day in day out and not see your colleagues in person?
"For me it doesn't make any difference working from home or office, my motivation level stays the same. However keeping the sales team motivated, especially in a cold call sales scenario is a steep task. I have been keeping contact with my sales team from home same as on the floor to keep them motivated and sales drive alive."
Many of us have been asked to isolate ourselves from others i.e. stay at home for some time - have you started any new hobbies or interests? if so, can you share some ideas on what you now do to keep yourself occupied during these challenging times?
"I have an old hobby of staying actively in touch with my network on LinkedIn, especially sales mentors and webinars on new sales methodologies in my free time even on the weekends. For me nothing much has changed other then it feels like a long extended weekend."
For managers who have teams working from home - what do you do to stay in touch and make sure your staff are motivated and happy with the change in working environment?
"We have created a team group on Skype to watch and monitor activities of all team members logged in just to keep them aware of my presence with regular pings and motivation messages with current performance stats."
When we worked in offices / centers many of us participated in social activities and had some company perks (maybe free lunch etc) - what is your company doing to make up for these face to face social activities and other perks we now lost by working at home?
"We have introduced special incentive/bonus plan on performance, replacing perks."
For those who are NEW to working from home - When things get back to normal after the pandemic (virus) do you think you would prefer to work back in an office or work from home or split time between work at home and the office? Please explain your answer
"If we develop this habit of work from home in a cold call sales B2C scenario, it would development of a new vertical with a lot more job opportunities with less hassle of moving back and forth. I see this opportunity as a blessing in disguise to explore new possibilities."

 
Umesh James
Business development
National Institute of Business Management
India

Many of us have been asked to isolate ourselves from others i.e. stay at home for some time - have you started any new hobbies or interests? if so, can you share some ideas on what you now do to keep yourself occupied during these challenging times?
"Keep out of outside world.Staying safe is the ultimate priority and we should take it as a challenge.Also our families need help to in these times."
For managers who have teams working from home - what do you do to stay in touch and make sure your staff are motivated and happy with the change in working environment?
"Managers,Tl can monitor their employees through phone calls.Recharge phones,make proper working plan and if necessary isolation also should be done in case it do not permit you to be safe."
When we worked in offices / centers many of us participated in social activities and had some company perks (maybe free lunch etc) - what is your company doing to make up for these face to face social activities and other perks we now lost by working at home?
"Small or midrange companies are trying to survive.So it's your turn to face similar challenges.Survival of fittest rule will be applied here .So employees should be very careful in the work they do."
For those who are NEW to working from home - When things get back to normal after the pandemic (virus) do you think you would prefer to work back in an office or work from home or split time between work at home and the office? Please explain your answer
"After Corona companies will lose money.So employees will be affected.This is a tough question to answer as different companies will treat their employees differently. As per my experience don't expect much. Pray for a good future and let us hope that this pandemic won't affect companies much.My answer to these is stay healthy,bring changes in daily routine and staying healthy is the only way."
About National Institute of Business Management

We give admissions and offers courses to mba seekers.
 
Kathleen Wiedeman
Director
Answerthink
United States

How do you stay motivated to work from home day in day out and not see your colleagues in person?
"Keep in touch with colleagues via chat and video conferencing."
Many of us have been asked to isolate ourselves from others i.e. stay at home for some time - have you started any new hobbies or interests? if so, can you share some ideas on what you now do to keep yourself occupied during these challenging times?
"No need, I have a long list of projects to do that I haven't gotten to."
For managers who have teams working from home - what do you do to stay in touch and make sure your staff are motivated and happy with the change in working environment?
"N/A"
When we worked in offices / centers many of us participated in social activities and had some company perks (maybe free lunch etc) - what is your company doing to make up for these face to face social activities and other perks we now lost by working at home?
"Nothing so far."
For those who are NEW to working from home - When things get back to normal after the pandemic (virus) do you think you would prefer to work back in an office or work from home or split time between work at home and the office? Please explain your answer
"Not new, occasionally work from home, but never this much. would prefer to split time."

 
Suzan Katılmış
Solution Center Manager
Hedef Filo
Turkey

How do you stay motivated to work from home day in day out and not see your colleagues in person?
"We are using whatsapp, Microsoft Teams and Skype for communication. We are always in comunication. We all start to work saying good morning from Microsoft Teams. We are making feedback interviews via Microsoft Teams and sending each other some important or funny documents, gif e.t.c. We are reading books and suggest others. And also we have online trainings,(e-learning trainings) And also We continue to do our planned trainings through Microsoft Teams."
Many of us have been asked to isolate ourselves from others i.e. stay at home for some time - have you started any new hobbies or interests? if so, can you share some ideas on what you now do to keep yourself occupied during these challenging times?
"Being in an isolated state increased the workload. Even after working hours, we make disaster plans and evaluate customer demands. Thats why I am just reading book and watching Netflix If I have spare time. And also I am a student and I am studying sociology lessons. Last weekend I cooked something and share with my collegues as challenge:)"
For managers who have teams working from home - what do you do to stay in touch and make sure your staff are motivated and happy with the change in working environment?
"First of all, we use Microsoft Teams and Whatsapp effectively to communicate with my team very often. I always ask everyone whether they are good or not during working hours or after working hours. I am asking if they need something. I ask if their families are good. In this period, sincere interest is one of the basic needs of everyone. In Turkey, people are living in crowded layout with families in their homes. But I have colleagues who live alone at home.
I am especially interested in my lonely friends. I try to call them and make sure they don't feel alone at home. I send the articles that everyone on my team can enjoy and have them chat about the articles. Thus, I can draw their attention to different topics. Most people on my team are married and have small children. Since schools and nurseries are holidays, they must always work and take care of their children. In this process, I give my friends who have small children the right to take extra time when they need it and I try to support them. I also taught the staff on my team to meditate. I shared that meditation would protect them from depression. I suggested meditation music to them."
When we worked in offices / centers many of us participated in social activities and had some company perks (maybe free lunch etc) - what is your company doing to make up for these face to face social activities and other perks we now lost by working at home?
"In fact quarantine is new for Turkey and we are still so busy and we are still working to stabilize home work processes.Due to the extra workload of working at home, we have not yet made a plan to keep our social activities alive."
For those who are NEW to working from home - When things get back to normal after the pandemic (virus) do you think you would prefer to work back in an office or work from home or split time between work at home and the office? Please explain your answer
"In fact it was not easy to manage homeoffice agents before but after this days, I saw that we can. That's why working as homeoffice for 1 or 2 days a week will add value to our lives. Because of the heavy traffic, we lose a lot of time when we come home or return home from work. Traffic is a big problem, especially on Monday and Friday. Maybe working homeoffice these days can make our life easier. However, being in the office and communicating face to face is also very important. Sometimes you may not be able to tell exactly what you want in written communications or phone calls. Therefore, the balance between the time spent in the office and the time worked at home will have a positive effect on motivation."
About Hedef Filo

We are a fleet leasing company in Turkey since 2003. Our main goals are raising standards of our customers and helping them to be successful in their corporate life by providing privileged vehicle and... (read more)
 
Mowon Brevil
CEO
MowSan
Dominican Republic

How do you stay motivated to work from home day in day out and not see your colleagues in person?
"To stay motivated for me is when someone working without any stress being comfortable, less spent, close to your family. your colleague is important but not more than your family."
Many of us have been asked to isolate ourselves from others i.e. stay at home for some time - have you started any new hobbies or interests? if so, can you share some ideas on what you now do to keep yourself occupied during these challenging times?
"Read book, play guitar, make research ect."
For managers who have teams working from home - what do you do to stay in touch and make sure your staff are motivated and happy with the change in working environment?
"To stay in touch with then just create a group and call them maybe every 2 hours to ask them how they are doing, check the system if possible, let them know you still there with him for any support online."
When we worked in offices / centers many of us participated in social activities and had some company perks (maybe free lunch etc) - what is your company doing to make up for these face to face social activities and other perks we now lost by working at home?
"We still doing the same things but different way like (delivery at home, bonus, ect.)"
For those who are NEW to working from home - When things get back to normal after the pandemic (virus) do you think you would prefer to work back in an office or work from home or split time between work at home and the office? Please explain your answer
"It's better to stay home like i said, more economic, less spend, less stress, more comfortable, more support to my family."

 
Jody Kistaitis
Sen. Director, Sales
LiveVox
United States

How do you stay motivated to work from home day in day out and not see your colleagues in person?
"Using video services during meetings to stay engaged."
For managers who have teams working from home - what do you do to stay in touch and make sure your staff are motivated and happy with the change in working environment?
"We have weekly 1:1s and team meetings and then talk daily."
When we worked in offices / centers many of us participated in social activities and had some company perks (maybe free lunch etc) - what is your company doing to make up for these face to face social activities and other perks we now lost by working at home?
"The CEO is hosting all hands calls to keep everyone engaged."
For those who are NEW to working from home - When things get back to normal after the pandemic (virus) do you think you would prefer to work back in an office or work from home or split time between work at home and the office? Please explain your answer
"Work from home all the time."
About LiveVox

LiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations an... (read more)
 
Todd Wilcox
Customer Care Specialist Sr
Whirlpool Corporation
United States

How do you stay motivated to work from home day in day out and not see your colleagues in person?
"Being in center is nice to be able to interact with my colleagues, however, being there can be distracting when I am busy on the phones. Being home is quiet, which allows me to concentrate on what I am doing with no interruptions. I feel like I am able to accomplish more without a lot going on around me."
Many of us have been asked to isolate ourselves from others i.e. stay at home for some time - have you started any new hobbies or interests? if so, can you share some ideas on what you now do to keep yourself occupied during these challenging times?
"The family will sit longer around the dinner table longer and visit. We will also find things to work on in the yard or house. We are also having bonfires in the yard more often while listening to music and making smores over the fire. We have turned these challenging times into family bonding times."
When we worked in offices / centers many of us participated in social activities and had some company perks (maybe free lunch etc) - what is your company doing to make up for these face to face social activities and other perks we now lost by working at home?
"I have not noticed or heard of any perks or added incentives due to having to work from home."
About Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is a major appliance manufacturer, with approximately $21 billion in annual sales, 93,000 employees and 70 manufacturing and technology research centers in 2016. The... (read more)
 
Laxman Nanjappa
Managing Partner
Aristoi Solutions
India

How do you stay motivated to work from home day in day out and not see your colleagues in person?
"We have regular conference calls so that we are in touch with our colleagues. We bring about some humor during our calls and keep each other motivated."
Many of us have been asked to isolate ourselves from others i.e. stay at home for some time - have you started any new hobbies or interests? if so, can you share some ideas on what you now do to keep yourself occupied during these challenging times?
"Reading, catching up on some movies that were in my to watch list.
I have lot of time to spend with my pet dogs Willow and Pebbles."
For managers who have teams working from home - what do you do to stay in touch and make sure your staff are motivated and happy with the change in working environment?
"The assignments have been well planned before we commenced working from home. The work for each staff is defined and sent out by mail in the morning. The first call in the morning with the staff sets their agenda and key activities to be focused on. They could get back by mail, chat or call to seek any clarification. End of day reports ensures the activities are under control. The services to our clients are maintained as before even while working from home.
We seem to have managed seamless operations working from home."
When we worked in offices / centers many of us participated in social activities and had some company perks (maybe free lunch etc) - what is your company doing to make up for these face to face social activities and other perks we now lost by working at home?
"In the difficult times like this all do understand that they need to make some sacrifices with their perks. However when it is safe and we are able to come back to work as normal, we are sure to have a gala get together for all that we have sacrificed... Celebrations!"
For those who are NEW to working from home - When things get back to normal after the pandemic (virus) do you think you would prefer to work back in an office or work from home or split time between work at home and the office? Please explain your answer
"This is a very interesting question. Sure we will have mixed responses. We need to check from all angles from the clients perspectives/ requirements to work from home or office.
However, I think there is more fun working at office along with your colleagues. Time flies at office but at home there is a bit of lethargy and boredom that sets in working all alone."

 
Turki Al Muhareb
Head of Phone Banking Services
Bank Aljazira
Saudi Arabia

How do you stay motivated to work from home day in day out and not see your colleagues in person?
"We have a system that we can see each other and talk by video through an internal system."
Many of us have been asked to isolate ourselves from others i.e. stay at home for some time - have you started any new hobbies or interests? if so, can you share some ideas on what you now do to keep yourself occupied during these challenging times?
"I read and also follow the news."
For managers who have teams working from home - what do you do to stay in touch and make sure your staff are motivated and happy with the change in working environment?
"As I mentioned we have an internal system that we can communicate with each other through live chat and video."
When we worked in offices / centers many of us participated in social activities and had some company perks (maybe free lunch etc) - what is your company doing to make up for these face to face social activities and other perks we now lost by working at home?
"We do daily competition by chatting with questions related to corona virus prevention and the winner gets a prize."
For those who are NEW to working from home - When things get back to normal after the pandemic (virus) do you think you would prefer to work back in an office or work from home or split time between work at home and the office? Please explain your answer
"We will work from home and office."
About Bank Aljazira

Bank AlJazira (BAJ) is a Joint Stock Company incorporated in the Kingdom of Saudi Arabia. BAJ commenced its business on October 9, 1976. BAJ is recognized as a Shari'ah compliant financial institution... (read more)
 

Today's Tip of the Day - Ask Agents What They Dislike

Read today's tip or listen to it on podcast.

Published: Friday, April 3, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

4.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

5.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

6.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

7.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8819 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =