Executive Interview : Technologies That Excite For 2015
ContactCenterWorld.com asked some of our top level executives about which technologies excited them the most in 2015. The answers may vary depending on which industry sector they are based in but solutions providers should take notice as to the areas that many are looking for improvements in.
|"Cloud technology, social media presence and speech analytics." < br > < br > - Mohan Nair, Project Manager, Nair Consulting Group, Canada|
|"Cloud-based solutions, albeit primarily, because here at Aculab, we are a cloud telephony platform provider." < br > < br > - Ian Colville, Product Manager, Aculab, United Kingdom|
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|"Use of Natural Language Processing and virtual conversations using the computer as an interface instead of humans." < br > < br > - Tom Morrow, director, Self employed, United States|
|"The new channels of communication movement from multichannel to Omni-channel" < br > < br > - Parshon Murangamwa, Head Contact Centres, Econet Wireless, Zimbabwe|
|"Excites - none. Provokes thought: social media, chat, omnichannel integration." < br > < br > - Neal Topf, President, Callzilla, United States|
|"This year will renew our benchmark formula and will produce more interactive workshops for our clients. The key word this year is 'knowledge sharing" with our clientele." < br > < br > - Paul Lang, 'Senior Vice President', Unify, United States|
|"The contact center technology which excites us most are all those technologies which allow us to expand our virtual contact center platform." < br > < br > - Christopher DeVany, President, Pinnacle Performance Improvement Worldwide, United States|
|"Integrated solutions through multichannel via cloud technology and a PCI (Payment Card Industry) compliant solution to allow home workers in the financial services industry." < br > < br > - Wayne Pointon, Chief Customer Officer, Transaction Services Group, New Zealand|
|"Accessibility to customers (and vice versa) in multiple channels and seeing who is the first to market with the most comprehensive delivery solution followed by consistent, proven results." < br > < br > - Hui Wu-Curtis, Director, Business Results - Shared Services, Choice Hotels, United States|
Today's Tip of the Day - Do Your Agents Have All The Right Tools?
Published: Monday, February 9, 2015
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