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Executive Interview : The Post Pandemic Landscape - Work From Home? Office or Hybrid? Members Share Comments

#contactcenterworld

We asked members - Longer term: Do you think you may continue working like you do today or do you think you will get back to like it was before the pandemic hit us all?

Simon Pearton-Hindley
Head of International Business development
TELUS International
Austria

"I truly believe that we will continue to work using a hybrid model for the foreseeable future"

About TELUS International

TELUS International (NYSE and TSX: TIXT) designs, builds and delivers digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the ful... (read more)
 
Rendar Mahardhika Putra
Head of Contact Center
Coca-Cola Europacific Partners Indonesia
Indonesia

"Currently we are advised to work from homes until further notice, but I believe when the vaccination in Indonesia able to stop this virus then perhaps we will come back to office."

About Coca-Cola Europacific Partners Indonesia

Coca-Cola Europacific Partners is one of the leading consumer goods companies in the world. We are in the privileged position of making, moving and selling some the world’s most loved brands – helping... (read more)
 
Brian Flygare
Associate VP; Remote Telemarketing and Client Support Center
Credit Europe Bank
Russia

"we hope to continue for the future with work at home model;
employees don't waste time on the road to work, can cook at home, get sick less, more schedule adherence, higher performance numbers"

About Credit Europe Bank

Retail Bank in Russian Federation; Selling Credit Cards, Consumer Cash, Auto, Travel Loans;
 
Christopher James Stewart
Director | Head of Contact Centre
DHL Express (S) Pte Ltd
Singapore

"We plan to revert back to pre pandemic"

About DHL Express (S) Pte Ltd

DHL is the global market leader in the logistics industry. DHL commits its expertise in international parcel, express, air and ocean freight, road and rail transportation, contract logistics and inter... (read more)
 
Stephen Pace
CEO
SJS Solutions
United Kingdom

"My team want to get back to being in the same room together and although the occasional day at home will now be easier I think they will want to get back to the office ASAP."

About SJS Solutions

Founded in 2001 SJS Solutions is a provider in contact center optimisation. It’s no secret that people are the most expensive part of any contact centre operation. How do you motivate, protect, engage... (read more)
 
Eko Wiyanto
Director -- Lead Consultant
Service In Mind - PT. Service Mandiri Indonesia
Indonesia

"My point of view, it will better by after pandemic working pattern."

About Service In Mind - PT. Service Mandiri Indonesia

We are consulting and training center for Customer Care, focusing to contribute on service and customer engagement area both traditionally and digitally
 
Eric Klein
COO
Cloudonix
United States

"We will continue with a hybrid solution with the development team in the office several times a week."

About Cloudonix

Cloudonix’s smart voice calls and work from anywhere solutions are designed to improve your customer’s experience. Contextual Communications Cloudonix’s smart voice calls enable frictionless expe... (read more)
 
Clive Elleforde
CRO
Sovran AI
United Kingdom

"Yes"

About Sovran AI

Sovran provides hybrid NLP voice-powered automation (VPA) to business and contact centers globally in any language. Our technology enables clients to have our VPA in days, ready to deploy for both in-... (read more)
 
Eugene Merckel
Principal Business Unit Head
Merchants SA (South Africa)
South Africa

"Definitely continue this way. New transitions are planned and implemented to cater for WFH."

About Merchants SA (South Africa)

Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on... (read more)
 
Saravanan Belusami
Ceo Ptvads
PT VADS Indonesia
Indonesia

"It will be a combination. May maintain as is and look at how to utilize the floor for operations"

About PT VADS Indonesia

We provide Contact Center and Digital Services Solution, Customer Services Learning Center, Human Capital Management, Omni-channel Strategy, Contact Center as a Service (CCaaS), Blockchain Secure Auth... (read more)
 
Esra Eren
Manager
Aegon Turkey
Turkey

"I think we will work like this in the longer term"

About Aegon Turkey

Aegon N.V. is a multinational life insurance, pensions and asset management company headquartered in The Hague, Netherlands. At the end of 2012, Aegon companies employed approximately 24,000 people wo... (read more)
 
Jacque Lim
Regional Head of Service Delivery APAC
Aspire Lifestyles
Singapore

"As the pandemic situation is still volatile and deviate from time to time and from country to country, there is no one solution that fits all. We would have to continue to monitor the updates and changes, same time ensuring the best arrangement that keep all staff safe and healthy."

 
Ikenna Odike
CEO
Outcess
Nigeria

"we would be working like this a little bit longer"

 
Safwan AlZuhaili
Communication Center and Operation Manager
BAB International Corporation
Saudi Arabia

"My opinion is to back working as before. The business need some social activities and colleagues relationship to work as a team to achieve the business goals."

 
Greg Taylor
Team Leader II
Realpage
United States

"I love being involved face to face, so, whether it is physical distancing or via TEAMS or ZOOM I am all in!"

About Realpage

Located in Dallas, RealPage provides on demand (also referred to as “Software-as-a-Service” or “SaaS”) products and services to apartment communities and single family rentals across the United States... (read more)
 
Todd Wilcox
Customer Care Specialist Sr
Whirlpool Corporation
United States

"I feel like we will get back to the call centers but it will forever changed. I am happy I work from home. It'll be like everyone has a disease and will be required to stay apart, eat apart and no more large groups, training classes and company picnics unless done in phases with smaller groups."

About Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is a major appliance manufacturer, with approximately $21 billion in annual sales, 93,000 employees and 70 manufacturing and technology research centers in 2016. The... (read more)
 

Today's Tip of the Day - Motivation & Charity Work

Read today's tip or listen to it on podcast.

Published: Wednesday, April 21, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.
 

About us - in 60 seconds!

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