Executive Interview : We Asked Members Who Run Centers How Have You Adapted To Manage the Covid-19 Pandemic? - Part 2
We Asked Members Who Run Centers How Have You Adapted To Manage the Covid-19 Pandemic?- part 2
A Christian Not for Profit company serving the community and aged care sectors in Sydney
Independent consultant for managing call / contact centers
"bought an antiseptic, frequent cleaning"
The biggest Mobile communication company of Iran with about 60 Million clients.
Medical Company. Serves the public and private sectors across Canada.
Cloudyflex was founded by a team with over 20 years experience in Digital Marketing and After Sales Service processes. Cloudyflex's mission is to provide business customers with full support of clo... (read more)
Customer Success consultant
Call Center Studio
"We are not the ones that operate a contact center, yet our clients do. Their main desire is to send their agents to their home for a much secure work environment, and almost each and every one of them are now searching for ways to work remotely. Thanks to our scalability, they can easily work from their home."
Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio by Alo... (read more)
Regional Head of Service Delivery APAC
"For the operations team or contact centres, we split operations team into 2 (people in different teams are not supposed to meet one another even for clients meeting), in some countries all or half working from home, we deployed our relevant technologies and rented laptops. For the calls routing, some calls routed via softphone and some routed to mobile phones. As we covered worldwide business, the solutions would have to tailor to local situation and a standard operating procedure has been circulated for working from home. Temperatures taking daily, hand sanitizer and masks distributed, employee assistance program for those who needed to speak to a counsellor or felt the stress having to manage the situation. All essential business travels would be approved by our Regional Medical Directors."
Aspire Lifestyles is a global provider in B2B benefit solutions and concierge services. Our wide range of custom-built programs is designed to anticipate the needs of our client’s most valued custome... (read more)
our company is a dealing wholesaler, distributor and service provider in the fields of communication.
Sensée HomeAgents handle customer contacts for leading UK businesses on an outsourced basis. With 12 years experience and over 500 employed HomeAgents, we have a solid record of outperforming traditio... (read more)
Director - Patient Access and Care Coordination
Stanford Health Care
"We have redirected certain calls to our Tier 4 groups which consists of RNs, MAs, and Nurse Practitioners to triage certain calls and take appropriate actions when required.
We also have send some of our high risk agents home to take calls from home instead coming into the office"
Stanford Medicine / University Healthcare Alliance (UHA) is a wholly owned subsidiaries of Stanford Health. UHA is a vital medicine arm of Stanford and acts as the neighborhood representation that fee... (read more)
Radius is a global provider of business process outsourcing, including customer acquisition, customer care, and support, and collections.
Optimization and Process Expert (Telephone Access and Client Services)
Mcgill University Health Centre
"We operate from 2 physical sites and have disinfectant for all shared stations. Employees coming back from abroad (anywhere since yesterday) have a 14 day mandatory quarantine. We have daily (more frequent these days) updates on the intranet on measures for the public and staff. We encourage work from home if possible (unfortunately not yet possible for our phone agents)."
The McGill University Health Centre (MUHC) is an academic health centre. Building on the tradition of medical leadership of its founding hospitals, the MUHC provides multidisciplinary patient-centric... (read more)
"By following the local authorities advices, suggestions and requests."
AsiaCell Telecom Company is a Iraqi telecommunications company that offers mobile phone services and Mobile Internet mainly in Iraq.
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance... (read more)
Panago Pizza is a national Canadian pizza franchise. We serve fresh delicious pizza through our franchises across the country.
IGT is a leading gaming technology and services company, providing innovative technology, creative content, and superior service delivery.
Today's Tip of the Day - What Do You Need?
Published: Friday, March 20, 2020
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