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Executive Interview : What Champions In The Contact Center Industry Feel When Winning An Award
The deadline for entering the Top Ranking Performers Awards is January 17th, 2016. ContactCenterWorld.com asked some of our past award recipients about how it feels to be declared a winner at the regional level.
"For "The best use of Social Media in a Contact Centre" we took the silver award but MultiChoice as a company received a total of 9 awards in London. We feel extremely blessed at these remarkable achievements. The hard work is definitely paying off."
|- Ronelle Cain, Contact Centre Manager: Electronic Media, Multichoice South Africa, South Africa|
"It is great news for our customers and our team."
|- Slavena Summerfield, Head of Call Center, CEZ Customer services Ltd., Czech Republic|
"It’s a great recognition, especially for our operations and account management teams that work so hard every day, balancing the need to consistently meet metrics and targets while at the same time thinking ahead and trying to proactively prepare for the future needs of our clients. Our goal is always to anticipate what our clients business will require before they know themselves. This is a huge challenge but something that our front-line staff does a great job of balancing."
|- Andrew Kokes, SVP Marketing, Hinduja Global Solutions USA, United States|
"I feel very honored and thankful to my company and my boss for giving me a chance to compete for this award."
|- Ellya Poernama Dewy, Supervisor, PT Bank Central Asia, Indonesia|
|- Neal Topf, President, Callzilla, United States|
"Well its always a great feeling to win but I feel consistency is key in a contact centre and more importantly it's because of a great team that I'm able to stand on their hard work and work ethic. We have a fantastic environment and that really is the key to our success - they're motivated people so the win is surely a testimony of their passion."
|- Desmond Henry Leo, Key Account Support Manager, DHL International (S) Pte Ltd, Singapore|
"It's a great honor to join this competition and win the medal in this category because the result will reflect my operation is right on track and helps me with any further improvement.
|- Suntaree Phuvathanarak, Senior Customer Care Center Manager, DKSH (Thailand) Limited, Thailand|
ContactCenterWorld.com is the Global Association for Contact Center and Customer Engagement Best Practices and is the largest networking group for contact center industry professionals with over 145,000 professional members. Founded in 1999, ContactCenterWorld.com helps members improve service, performance, reduce costs, enhance sales and employee engagement.
About the Top Ranking Performer Awards
The annual Top Ranking Performer Awards was established in 2006 and is regarded by some as the Olympics of the contact center world as companies from all around the world compete for these prestigious awards and recognition. The 2016 awards are open already – details at www.ContactCenterWorld.com/worldawards
About the Top Ranking Performers Conferences
The annual Top Ranking Performer Conference was co-established in 2006 to run alongside the Top Ranking Performer Awards and is the most recommended industry conference in the contact center World. Delegates from all over the world attend and hear best practices shared by those who run centers. 4 events are run annually – one in Asia Pacific, one in Europe and 2 in North America – details at www.ContactCenterWorld.com/conferences
Today's Tip of the Day - Complaints
Published: Monday, January 11, 2016