We asked executives, What Contact Center Technology or Other Innovation Excites You the Most Right Now?
About ContactWorksContactWorks offers a complete range of flexible, scalable and competitive call center and customer contact services and consultations. Engagements include technical support (level 1, level 2 and help... (read more) Amer Moussa
Contact Center ManagerDMCC
United Arab Emirates"
We have upgraded our system to Genesys and integrated all our channels to have an omni channel solution"
About DMCCDMCC – Dubai Multi Commodity Centre is the centre of global trade. The world’s most interconnected Free Zone, the enterprise hub for commodities trade in Dubai, and the master developer of the Jumeira... (read more) Rodrigo Borgia
The use of change management workshops to redefine the scope and aim of our service."
Gamification consultancy and services / products, focused in the call center / contact center / bpo industry.
About VXI Global SolutionsWith more than 28,000 employees across 42 delivery centers, VXI Global Solutions is a leader in customer experience management, operations management and digital IT solution. Established in 1998, the... (read more)
"The web call back"
About Pizza Hut PakistanThe first Pizza Hut restaurant in Pakistan was opened in December 1993 and took the culinary scene by surprise. From that time onwards, the brand has contributed heavily towards the development of the... (read more) About Comm100 Network CorporationComm100's omnichannel customer experience platform helps brands connect with and serve their customers through digital channels including live chat, social media, SMS, email, and knowledge basel. Our... (read more)
About al Hilal Bank
Al Hilal Bank is an stron Islamic Bank and has recieved Best Retail Bank Award on 2010
About C-ZentrixC-Zentrix is a complete Omnichannel Customer Experience solution which provides all customer touchpoints (Telephony, Chat, Bot, Social Media, Video call and SMS) and integrates with our Helpdesk CRM o... (read more) About ErişimCustomer services provider of finance, insurance companies of Turkey.
Has 1450 employees at 3 sites.
30M+ customer interactions per year.
Founded by Isbank, a private bank of Turkey.
Aims... (read more) About MatchboardFounded in 2012, Matchboard is an independent matching service which uses matching algorithms to match buyers and suppliers of contact center solutions - such as outsourcing, technology, consulting, d... (read more)