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Executive Interview : What Contact Center Technology or Other Innovation Excites You the Most Right Now? Part 2

We asked executives, What Contact Center Technology or Other Innovation Excites You the Most Right Now?

Tom Sultenfuss
President
ContactWorks
United States

"Omni-channels tools with some AI"
About ContactWorks

ContactWorks offers a complete range of flexible, scalable and competitive call center and customer contact services and consultations. Engagements include technical support (level 1, level 2 and help... (read more)
 
Amer Moussa
Contact Center Manager
DMCC
United Arab Emirates

"We have upgraded our system to Genesys and integrated all our channels to have an omni channel solution"
About DMCC

DMCC – Dubai Multi Commodity Centre is the centre of global trade. The world’s most interconnected Free Zone, the enterprise hub for commodities trade in Dubai, and the master developer of the Jumeira... (read more)
 
Rodrigo Borgia
CEO
Gamifica
Argentina

"The use of change management workshops to redefine the scope and aim of our service."
About Gamifica

Gamification consultancy and services / products, focused in the call center / contact center / bpo industry.
 
Archivald Eric Ramos
Risk & Fraud Officer
VXI Global Solutions
Philippines

"Big Data Management and the Data Privacy Act"
About VXI Global Solutions

With more than 28,000 employees across 42 delivery centers, VXI Global Solutions is a leader in customer experience management, operations management and digital IT solution. Established in 1998, the... (read more)
 

Morocco

"The web call back"

 
Adnan
Manager Customer Care
Pizza Hut Pakistan
Pakistan

"Return Out Come for project analysis"
About Pizza Hut Pakistan

The first Pizza Hut restaurant in Pakistan was opened in December 1993 and took the culinary scene by surprise. From that time onwards, the brand has contributed heavily towards the development of the... (read more)
 
About Comm100 Network Corporation

Comm100's omnichannel customer experience platform helps brands connect with and serve their customers through digital channels including live chat, social media, SMS, email, and knowledge basel. Our... (read more)
 
Allan Fromm
President
AnSer Services
United States

"Voice analytics improvements as it takes advantage of machine learning"

 
Sherif Abd El Ghany
Call Center Operation Manager
al Hilal Bank
Egypt

"WFM & Voice recognition."
About al Hilal Bank

Al Hilal Bank is an stron Islamic Bank and has recieved Best Retail Bank Award on 2010
 
Arijit Chatterji
CBO
C-Zentrix
India

"Bringing Speech tech and smart speakers as part of CX"
About C-Zentrix

C-Zentrix is a complete Omnichannel Customer Experience solution which provides all customer touchpoints (Telephony, Chat, Bot, Social Media, Video call and SMS) and integrates with our Helpdesk CRM o... (read more)
 
Utku Buyukaksoy
Deputy General Manager
Erişim
Turkey

"Speech technologies"
About Erişim

Customer services provider of finance, insurance companies of Turkey. Has 1450 employees at 3 sites. 30M+ customer interactions per year. Founded by Isbank, a private bank of Turkey. Aims... (read more)
 
Sharon Melamed
Managing Director
Matchboard
Australia

"AI"
About Matchboard

Founded in 2012, Matchboard is an independent matching service which uses matching algorithms to match buyers and suppliers of contact center solutions - such as outsourcing, technology, consulting, d... (read more)
 

Today's Tip of the Day - Offer Voice As Well As Touch Tone (Part 1)

Read today's tip or listen to it on podcast.

Published: Monday, May 6, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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