Executive Interview : What Contact Center Technology Or Other Innovation Excites You The Most Right Now?
Technology is an ever changing and constant part of the contact center industry. ContactCenterWorld.com asked some of its members if there is a particular technology or innovation that is exciting to them right now? See their answers and if they match your own.
|"The integration of big data, automation, and artificial intelligence is outstanding and will revolutionize the way we build our contact center infrastructure in the near future." < br > < br > - Andrew Shockney, President, What Box Consulting Group, United States|
|"Recording of calls." < br > < br > - Niels Kjellerup, Manager, Resource International, Australia|
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|"Mobility and multi channel." < br > < br > - Sandy Morrison, Director of Customer eXperience Center, Whirlpool Corporation, United States|
|"We work with a company that provides adaptive-understanding technology, virtual assistant and speech and language solutions that I feel really enhance the customer experience by dramatically improving the customers ability to access information or questions through their own preferred channel of communication." < br > < br > - Kimberley O'Brien, President & Managing Partner, Aledium Call Center HR Services, United States|
|"HR Analytics, Network Optimization Models and Data Driven Work Force Management techniques." < br > < br > - Sunil Kappal, Senior Manager Analytics, RSystems International Limited, India|
|"The measurement of human metrics." < br > < br > - Lee Pemberton, Vice President, Inspired Performance Solutions, United States|
|"Digital based ones." < br > < br > - Yunus Mucaz, Director, Sigortayeri, Turkey|
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Published: Wednesday, February 24, 2016
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