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Executive Interview : What Contact Center Technology Or Other Innovation Excites You The Most Right Now?

#contactcenterworld

Technology is an ever changing and constant part of the contact center industry. ContactCenterWorld.com asked some of its members if there is a particular technology or innovation that is exciting to them right now? See their answers and if they match your own.

Yunus Mucaz
Management Consultant
Freelancer
Turkey

"Digital based ones."

 
Sandy Morrison
Director of Customer eXperience Center
Whirlpool Corporation
United States

"Mobility and multi channel."
About Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is a major appliance manufacturer, with approximately $21 billion in annual sales, 93,000 employees and 70 manufacturing and technology research centers in 2016. The... (read more)
 
Sunil Kappal
Senior Manager Analytics
RSystems International Limited
India

"HR Analytics, Network Optimization Models and Data Driven Work Force Management techniques."
About RSystems International Limited

R Systems, founded in 1993, is a specialized IT Services & Solutions and IT-enabled Services provider catering to a wide range of global customers. We are endowed with some of the industry’s highest q... (read more)
 
Ring2 Dashboards & Wallboards Free Trial
Lee Pemberton
Vice President
Inspired Performance Solutions
United States

"The measurement of human metrics."
About Inspired Performance Solutions

My company specializes in call center training. We have done training at the manager level as well as agent level. We work on manager effectiveness , communication as well as team leadership and sales... (read more)
 
Andrew Shockney
President
What Box Consulting Group
United States

"The integration of big data, automation, and artificial intelligence is outstanding and will revolutionize the way we build our contact center infrastructure in the near future."

 

Aledium Call Center HR Services
United States

"We work with a company that provides adaptive-understanding technology, virtual assistant and speech and language solutions that I feel really enhance the customer experience by dramatically improving the customers ability to access information or questions through their own preferred channel of communication."
About Aledium Call Center HR Services

Aledium specializes in customized call center recruiting solutions. Our Call Center Response and Call Center Talent programs and services deliver results at all levels in a call center organization. ... (read more)
 
Niels Kjellerup
Manager
Resource International
Australia

"Recording of calls."

 

Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Wednesday, February 24, 2016

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

4.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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