2017 BEST PRACTICEs CONFERENCES SERIES - BOOK YOUR PLACE TODAY!
EUROPE, Middle EAST & AFRICASTARTS IN:
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
Executive Interview : What Contact Center Technology Or Other Innovation Excites You The Most Right Now?
Technology is an ever changing and constant part of the contact center industry. ContactCenterWorld.com asked some of its members if there is a particular technology or innovation that is exciting to them right now? See their answers and if they match your own.
"The integration of big data, automation, and artificial intelligence is outstanding and will revolutionize the way we build our contact center infrastructure in the near future."
|- Andrew Shockney, Founder, What Box Consulting Group, United States|
"Recording of calls."
|- Niels Kjellerup, Manager, Resource International, Australia|
"Mobility and multi channel."
|- Sandy Morrison, Director of Customer eXperience Center, Whirlpool Corporation, United States|
"We work with a company that provides adaptive-understanding technology, virtual assistant and speech and language solutions that I feel really enhance the customer experience by dramatically improving the customers ability to access information or questions through their own preferred channel of communication."
|- Kimberley O'Brien, President & Managing Partner, Aledium Call Center HR Services, United States|
"HR Analytics, Network Optimization Models and Data Driven Work Force Management techniques."
|- Sunil Kappal, Manager Process Excellence, R Systems, India|
"The measurement of human metrics."
|- Lee Pemberton, Vice President, Inspired Performance Solutions, United States|
"Digital based ones."
|- Yunus Mucaz, Freelance Management Consultant, Sigorta Ofisi, Turkey|
ContactCenterWorld.com is the Global Association for Contact Center and Customer Engagement Best Practices and is the largest networking group for contact center industry professionals with over 145,000 professional members. Founded in 1999, ContactCenterWorld.com helps members improve service, performance, reduce costs, enhance sales and employee engagement.
About the Top Ranking Performer Awards
The annual Top Ranking Performer Awards was established in 2006 and is regarded by some as the Olympics of the contact center world as companies from all around the world compete for these prestigious awards and recognition. The 2016 awards are open already – details at www.ContactCenterWorld.com/worldawards
About the Top Ranking Performers Conferences
The annual Top Ranking Performer Conference was co-established in 2006 to run alongside the Top Ranking Performer Awards and is the most recommended industry conference in the contact center World. Delegates from all over the world attend and hear best practices shared by those who run centers. 4 events are run annually – one in Asia Pacific, one in Europe and 2 in North America – details at www.ContactCenterWorld.com/conferences
Today's Tip of the Day - Set Customer Expectations
Published: Wednesday, February 24, 2016