Executive Interview : What Has Been The Most Important Contact Center Related Conversation Topic In The Past 12 Months?
ContactCenterWorld.com reached out to some of its members from different regions of the world to ask them what has been the most important Contact Center related conversation topic in the past 12 months? Having such a global reach will hopefully help you in terms of grasping what people are talking about all over the world in this vast industry.
"Industry growth (for Turkey). I do believe the industry, with the revised regulations will grow."
Whirlpool Corporation (NYSE: WHR) is a major appliance manufacturer, with approximately $21 billion in annual sales, 93,000 employees and 70 manufacturing and technology research centers in 2016. The... (read more)
Senior Manager Analytics
RSystems International Limited
"Being a Healthcare Consultant I have heard only one discussion within the contact center world in the entire 2015 is "How to design a meaningful KPI" and one can easily understand having no KPI's is still better than having a KPI with no impact. In my opinion this kind of discussion only surfaces when Senior Leadership relies more on its gut feeling than on the data. Therefore, I believe all the decisions should be made keeping the historic data into consideration."
R Systems, founded in 1993, is a specialized IT Services & Solutions and IT-enabled Services provider catering to a wide range of global customers. We are endowed with some of the industry’s highest q... (read more)
My company specializes in call center training. We have done training at the manager level as well as agent level. We work on manager effectiveness , communication as well as team leadership and sales... (read more)
Aledium Call Center HR Services
"The movement of the contact center to a customer engagement center. Maybe its just a new term, but regardless of what it's called, how can a company transform it's contact center organization to better deliver on the customer experience from a people, process and technology standpoint?"
Aledium specializes in customized call center recruiting solutions. Our Call Center Response and Call Center Talent programs and services deliver results at all levels in a call center organization. ... (read more)
"Improving the way we make everyone responsible for our customers and their experience."
Today's Tip of the Day - Partnership Tips
Published: Monday, February 15, 2016
2020 Buyers Guide Telecoms
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