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Executive Interview : What Is The Sense Of Pride After Winning A ContactCenterWorld.com Award?
The final push is here and entries are coming in from all over the world for this year's Top Ranking Performers Awards by ContactCenterWorld.com. You have until midnight on January 17th, 2016 (Tomorrow), to submit your entry in one or more than the 30 categories that are up for grabs. Enter on behalf of your company or as an individual. We asked past champions about what they felt in winning an award.
"Personally, looking back at my humble beginnings, I stand in awe of the possibilities that lie ahead when hard work meets passion. Mine is a love story, one that I tell my Social Media team often.
|- Ronelle Cain, Contact Centre Manager: Electronic Media, Multichoice South Africa, South Africa|
"We operate from Colombia and manage the business from the U.S. As a hybrid on-shore and near-shore company, we're extremely proud of what we accomplished in both countries."
|- Neal Topf, President, Callzilla, United States|
"It's intense honestly, while the week may be focused on sharing our best practices and learning from others; there is a sense of pride and responsibility in winning this. We can't slack just because we won some medals, it's about getting it right the first time every time; it's about delivering great quality service, being passionate about our people, products and customers, driving that customer loyalty. I mean it's the whole package - you can't rest on your laurels."
|- Desmond Henry Leo, Key Account Support Manager, DHL International (S) Pte Ltd, Singapore|
"It was great to go and present the amazing work our team is doing."
|- Slavena Summerfield, Head of Call Center, CEZ Customer services Ltd., Czech Republic|
"I can be a good role model for the company and department. The company will have more confidence in myself and the way that I can make a good reputation and to display the corporate image."
|- Suntaree Phuvathanarak, Senior Customer Care Center Manager, DKSH (Thailand) Limited, Thailand|
"I can inspire junior staff and encourage them to reach higher personal achievements in professional areas."
|- Ellya Poernama Dewy, Supervisor, PT Bank Central Asia, Indonesia|
"We’re especially thrilled that all three of our main go-to-market geographies - the U.K., the U.S., and Canada - won Gold medals. Part of this success stemmed from our ability to work together. For example, the U.K. team had participated in the Contact Center World awards in the past and were able to provide a bit of coaching to the U.S. and Canada teams. When scheduling challenges looked like they might jeopardize our ability to present, others stepped in to support our pursuit. It’s always gratifying to see so many people work together toward achieving a common goal. Winning is the icing on the cake."
|- Andrew Kokes, SVP Marketing, Hinduja Global Solutions USA, United States|
ContactCenterWorld.com is the Global Association for Contact Center and Customer Engagement Best Practices and is the largest networking group for contact center industry professionals with over 145,000 professional members. Founded in 1999, ContactCenterWorld.com helps members improve service, performance, reduce costs, enhance sales and employee engagement.
About the Top Ranking Performer Awards
The annual Top Ranking Performer Awards was established in 2006 and is regarded by some as the Olympics of the contact center world as companies from all around the world compete for these prestigious awards and recognition. The 2016 awards are open already – details at www.ContactCenterWorld.com/worldawards
About the Top Ranking Performers Conferences
The annual Top Ranking Performer Conference was co-established in 2006 to run alongside the Top Ranking Performer Awards and is the most recommended industry conference in the contact center World. Delegates from all over the world attend and hear best practices shared by those who run centers. 4 events are run annually – one in Asia Pacific, one in Europe and 2 in North America – details at www.ContactCenterWorld.com/conferences
Today's Tip of the Day - Set Customer Expectations
Published: Saturday, January 16, 2016