Executive Interview : What Technology Do You Believe Will Have The Biggest Impact On The Industry Over The Next 12 Months?
ContactCenterWorld.com asked some of its members from all over the globe about technology and what will have the biggest impact on the industry in the coming year? Take a look at some of their collective answers and ensure that you're keeping up with what these people believe are going to be the biggest advances.
|"Mobile communications." < br > < br > - Zaneta Reed, Group Client Services Director, National Tyres and Autocare, United Kingdom|
|"Big Data for sure, it has got something for everyone." < br > < br > - Sunil Kappal, Senior Manager Analytics, RSystems International Limited, India|
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|"Voice and digital based technologies." < br > < br > - Yunus Mucaz, Director, Sigortayeri, Turkey|
|"Continued transition to SaaS Cloud Technology and Omni-channel, with further advances in automated virtual customer self-service options and touch points." < br > < br > - Kimberley O'Brien, President & Managing Partner, Aledium Call Center HR Services, United States|
|"The cloud and new customer apps." < br > < br > - Martin Conboy, Publisher, The Outsourcing Guide, Australia|
|"Multi and omni channel." < br > < br > - Sandy Morrison, Director of Customer eXperience Center, Whirlpool Corporation, United States|
|"The measurement of human metrics. Today's workers want to be able to make a difference, they need to know how to grow themselves so they can make a difference every day. We only get this by measuring their Attributes such as leadership then growing each and every day, then measuring again to show the growth or lack thereof." < br > < br > - Lee Pemberton, Vice President, Inspired Performance Solutions, United States|
|"Improving the actual use of IT for normal people." < br > < br > - Niels Kjellerup, Manager, Resource International, Australia|
|"I am not sure what new technology is on the horizon, but whatever it is, I hope it makes our jobs easier to accomplish." < br > < br > - Anita Ridgell, Manager Of Quality Assurance, CMD, United States|
|"CRM integration into mobile and social to deliver service in new and compelling ways." < br > < br > - Andrew Shockney, President, What Box Consulting Group, United States|
|"Voice Biometrics." < br > < br > - Brian Hudson, CEO, Performance Telecom, United Kingdom|
Today's Tip of the Day - A Nice Treat
Published: Friday, February 12, 2016
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