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Executive Interview : Winning A Bronze Medal Is A Thrill For Standard Bank In South Africa

#contatcentreworld

Ashil Ajoodha, Campaign Execution Manager with Standard Bank in South Africa elaborates on his Bronze medal win in the Best Analyst category in E.M.E.A. Ajoodha sits down with ContactCenterWorld.com to discuss his experience at the Top Ranking Performers Awards,


ContactCenterWorld: What was your reaction to being named third in the Best Analyst Category in the Europe, Middle-East & Africa Region?
Ashil Ajoodha: I was thrilled to have achieved third place in this prestigious award category. I remember being overwhelmed with joy and excitement as my name was called up. When I reflect and think about it, it’s a massive achievement and one of my best memories yet.


ContactCenterWorld: What did you learn about yourself and your role during this Top Ranking Performers Awards process?
Ashil Ajoodha: I had a unique and customised method in how I executed my role in the business. Other analysts who presented illustrated their uniqueness as well. I also realised that sometimes the best solutions to the challenges business face are the simple ones – simple solutions can be cheaper and quicker to implement and can provide immediate benefit to business.



ContactCenterWorld: What did you find rewarding about the journey to the E.M.E.A. Regional Conference?
Ashil Ajoodha: The journey started off as a competition to win first prize. Then I got to network with the other candidates, from my competing category and other categories, realised that the real prize was accessing the wealth of knowledge and experience at the event. I met some amazing people with great stories and practical examples on their business experiences. Setting foot at the event was extremely rewarding in itself as I aspired to one day participate at the awards.


ContactCenterWorld: Does participating in the Top Ranking Performers Awards change your approach to your job in any way?
Ashil Ajoodha: Yes it definitely does. There were lots of learnings I took from the conference and some of these I have been able to quickly adopt. Also I have found reassurance in some of my own methods being world class.


ContactCenterWorld: Are you or your company telling others of your achievement and what are they doing to help promote your win in E.M.E.A.?
Ashil Ajoodha: Although I dislike bragging, I had to share my achievement in EMEA, in fact it’s been 5 months since the event and I am still talking about it! I am extremely thankful to my company Standard Bank Insurance Brokers for supporting me and promoting my win at EMEA.


ContactCenterWorld: How important was it for you to be seen competing for an industry award in your country of South Africa?
Ashil Ajoodha: Competing in this industry award is certainly an achievement which is recognised not only in South Africa but around the world. It was extremely important for me to be seen "in the ring" with the greats from the competing regions. I am extremely proud to have competed for this award and also be the first Analyst from Standard Bank Insurance Brokers to have competed at the EMEA.


ContactCenterWorld: Do you think being named a finalist might have an impact on others with similar roles in South Africa?
Ashil Ajoodha: I believe that being named a finalist certainly influenced the people around me to never limit themselves and strive to achieve their goals. As for others with similar roles, I believe that I may have opened doors of thought and aspiration to also shine. For me this is also an opportunity to help others gain confidence in applying to participate at next year’s awards.


ContactCenterWorld: Plenty of ideas were shared during the conference, how have you been able to take some of these Best Practices and introduced them into your Contact Center?
Ashil Ajoodha: I was extremely anxious to get back to South Africa and share my learnings with my team. I have taken many ideas from the conference some of which were easy for me to implement in our business while others require that a few small projects being created. I have realised that we all share similar business challenges irrespective of where in the world we operate from but it was refreshing to understand the different ways in which we look to these.


ContactCenterWorld: Outside of your own category of Best Analyst, what was another category that captured your interest and why?
Ashil Ajoodha: There were a few categories which I was interested in but to highlight one it would be "Best Contact Centre" category for the company CEZ. The idea on staff working from home was very interesting and practically illustrated how this can be implemented and managed. With the ever changing corporate landscape the capability to allow staff to work from home continues to grow in popularity.


ContactCenterWorld: How would you describe your journey to this point to someone who is considering entering the Top Ranking Performers Awards for next year?
Ashil Ajoodha: My journey begun a few years ago with calculated steps toward becoming a finalist at the ContactCentreWorld awards. It is a huge achievement to get the opportunity to present at the awards. This experience for me has been priceless and I still feel excited to have competed at the awards and have gained new friends from the industry.


ContactCenterWorld: Besides presenting in London, what has been the best part of your experience with ContactCenterWorld.com so far?
Ashil Ajoodha: ContactCentreWorld has connected me with the industry giants internationally so I can continue networking and sharing best practices but also there are some amazing tips and content which I get to read up daily on your site. I got to meet the crew behind the scenes and must admit that this was an unforgettable experience too.


ContactCenterWorld: What can you tell us about the Contact Center industry from your perspective that others who are not familiar with South Africa might find interesting?
Ashil Ajoodha: The Contact Centre industry in South Africa is as magical as it is out there in Europe and the Unity Kingdom. We share the same challenges along with others in the industry and though our solutions to these challenges may differ from time to time. South African consumers are as demanding as that in Europe and every day we find new ways of servicing our customers while creating an exceptional experience for the customer. Much of our market still prefers the traditional face to face experience but you find this gradually shifting to a more digitally appetising world.


#contactcentreworld


About Ashil Ajoodha:
Ashil Ajoodha is a Campaign Manager with Standard Bank in South Africa. He also won a Bronze medal at the 2016 E.M.E.A. Top Ranking Performers Awards in the category of Best Analyst.

About Standard Bank South Africa:
Company LogoStandard Bank has a 153-year history in South Africa and started building a franchise in the rest of Africa in the early 1990s. We currently operate in 18 countries on the African continent, including South Africa, as well as in other selected emerging markets.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

About Standard Bank:
Company LogoStandard Bank has a 153-year history in South Africa and started building a franchise in the rest of Africa in the early 1990s. We currently operate in 18 countries on the African continent, including South Africa, as well as in other selected emerging markets. Standard Bank Insurance Brokers is a wholly owned subsidiary of the Standard Bank of South Africa
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Measuring Performance

Read today's tip or listen to it on podcast.

Published: Thursday, October 20, 2016

Printer Friendly Version Printer friendly version

2020 Buyers Guide Dialer Solutions

 
1.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878

2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months
PH: +91-9549999916

3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

4.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

5.) 
ComSys S.A.

CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)
PH: +302109241486

6.) 
Consilium Software

Consilium UniCampaign™
Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
(read more)
PH: (+61) 406 501 368

7.) 
contactSPACE

contactSPACE
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
PH: +6188803111

8.) 
CTCOMM

Genesys PureConnect
Genesys PureEngage
Tegsoft

9.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
PH: +49 351 44529800

10.) 
Megacall

Megadialer
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.

All rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration
PH: +34 952 667 511

11.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.
PH: +44 345 0181 070

12.) 
Nuxiba Technologies

CenterWare
Discover Nuxiba's all-in-one dialer solutions. Either predictive or automatic, our software adapts to your business needs with a powerful and easy-to-use system. We offer TCPA compliance options, so you never have to worry about issues with the law and PCI Data Security so you can protect your cardholder's data information during every call.

Stop worrying about technicalities and focus on the most valuable aspect: giving the best service and customer experience with our intuitive features. All of our features and modules are fully adaptable to any business needs.

Obtain the benefits of using software fully tailored to your business, start saving money, and boosting your productivity.

13.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.
PH: 877-588-2292

14.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
PH: +441617102740

15.) 
Tru29 Outsource Solutions Inc.

Custom Outsourced Solutions
Tru29 Solutions tailor fits a dialer solution that will truly suit your needs.
 

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