Executive Interview : Winning Awards Creates a Sense of Pride for Your Contact Center, Company & Yourself
With the entry deadline looming (January 17th, 2016) for this year's Top Ranking Performers Awards, we wanted to give you a sample of the pride, joy, justification and sense of accomplishment already felt by those who have won awards from ContactCenterWorld.com in the past. These people will all admit the journey is well worth it in the end.
|"To be a Gold Medal Winner instills a great sense of pride in me as I have done well by my company. There is a lot of hard work that goes into what we do as a contact center and as a company. To be honored as the North & South American Gold Medal Winner was one of the proudest moments in my training career."|
|- Anthony Andrade, Sr. Manager, Training Program Development, IGT, United States|
|"I do have an extreme sense of pride that I work for a company that not only allowed me to participate in this competition but supported me every step of the way.
|- Vera Austin, Director, MassMutual, United States|
|"It's truly an honor to be crowned #1. Executive/Director of the year carries with it a tremendous amount of implication behind the work it takes to get to this level. Furthermore to represent the U.S. and the best BPO company out there, SITEL, I can't even begin to express how humbling that is, considering many of my peers could have done an incredible job at this event."|
|- Cassidy Klundt, Site Director, Sitel US, United States|
|"I envision our company will always be challenged by new situations and any improvement, idea or unique perspective that can be provided can only be derived from our experiences. This conference helps us to identify new and best practices We will contribute the success of this award to work harder for the company and the country.
|- Bambang Suryadi, SALES MANAGER, PT BANK CENTRAL ASIA, Indonesia|
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
|"I feel very proud by achieving this major recognition, and to have the opportunity to dedicate this honor to my company, colleagues, and business partners."|
|- Ricardo Fernandes, Chief Business Development Officer, Teleperformance Portugal, Portugal|
|"I am incredibly proud of my team's performance and it is confirmation that we are doing a world class job of planning."|
|- Sean Coomer, Workforce Management Manager, Multichoice South Africa, South Africa|
|"I'm so grateful to be bringing home a gold medal, so it can build a continuous spirit for my co-workers to set a high standard of service representative for the company. I'm so happy that I can be the person who is inspiring them to always be competitive and gain more value for themselves so they are prepared to join an international award representative of Indonesia.
|- Herny Novianti, Customer Service Profesional, PT Bank Central Asia Tbk, Indonesia|
|"It gives me pride because it gives my company confidence in my work. I am also extremely proud of representing and winning a gold award for the United States."|
|- Fidel Calcagno Rodriguez, Reporting Analyst, Blue Cross Blue Shield of Rhode Island, United States|
|"These projects required a lot of work. It is not only an application form or presentation, but it is the experience that is achieved after many years. Completing these efforts with this prestigious award is seamless."|
|- Vildan Cal Özel, Operations Director, Global Bilgi, Turkey|
|"I feel special, proud of our job, our team, our presentation in Orlando and a real winner."|
|- Elisangela Rosario Santos, Customer Service Manager, Oi, Brazil|
Today's Tip of the Day - User Queue Choice
Published: Saturday, January 9, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
We are an organization providing outsourcing services, management consulting, and technology with approximately 4000 employees; we have offices and operations in El Salvador, Colombia, Guatemala and N...
|Turkcell Global Bilgi|
Turkcell Global Bilgi was established as a Turkcell Group company in 1999. It provides services from a total of 18 locations, 14 in Turkey, 4 in Ukraine with over 12.000 employees with a seat capacity...
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients acr...